Customer Service Representative

Terry J. Roundtree

404-***-**** E: *************@*****.***

**** ********* ** *******, ** 30318

PROFESSIONAL

SUMMARY

Positive person with great people skills. Excels at communicating effectively with others to ensure tasks are done properly and in a timely manner. Amazing asset to your team!

SKILLS

● Great communication skills

● Design

● Sketching/Drawing

● Adobe Photoshop/Illustrator

● Typography

● Business Cards

● Monitoring & Safety

Implementation

● Basic Computer skills/elements

● People person

WORK HISTORY

GEORGIA SECRETARY OF STATE OFFICE 07/02/2024- 12/14/2024 CALL CENTER AGENT

● ASSISTED CALLERS WITH INFORMATION ABOUT THEIR BUSINESS, INITIAL COSTS, RENEWAL COSTS, AND FORMING A BUSINESS

● ANSWERED ABOUT 130+ CALLS PER DAY

● ASSISTED IN TRAINING UPCOMING AGENTS

GEORGIA COMPOSITE MEDICAL BOARD 03/15/2021- 05/22/2024 CUSTOMER SERVICE REPRESENTATIVE 1

● ASSISTED DOCTORS WITH QUESTIONS ABOUT MEDICAL LICENSING, RENEWALS, AND APPLICATIONS

● PROCESSED ALL INCOMING AND OUTGOING MAIL

● FACILITATED THE MEDBOARD EMAIL AND KEPT IT ORGANIZED BMW GWINNETT PLACE 04/21/2021- 11/16/2023

SERVICE ADVISOR

● ASSISTED CLIENTS WITH QUESTIONS ABOUT REPAIRS AND MAINTENANCE

● DIRECT CUSTOMERS TO APPROPRIATE SERVICE DIVISION

● ASSISTED DRIVING VEHICLES TO VARIOUS DEPARTMENTS AROUND THE LOT

● DROVE OUR COURTESY VEHICLES TO HELP CLIENTS GET WHERE THEY NEEDED TO GO EDUCATION

High School Diploma

2017

Lanier High School, Buford, GA

College

2017-2021

University of North Georgia, Gainesville, GA

Graphic Design Major

ADDITIONAL

INFORMATION

Volunteer Experience

● Tumbling Creek Cleanup

● Chattahoochee Nature Center

● Atlanta Botanical Gardens

● Gwinnett Environmental and Heritage Center

● D.R.E.A.M Center

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