Project Manager Senior

DYVONNE S. ELLIS, PMP, MBA

Cary, NC ***** 919-***-**** *******.*****@*****.*** www.linkedin.com/in/dyvonneellispmp SENIOR PROJECT MANAGER brings 20+ years of customer-facing experience driving multimillion-dollar projects from inception to completion. Consistent record of delivering solutions on time and under budget. Commended for ability to cultivate positive, lasting relationships with clients, vendors, and business partners to secure new growth and sales opportunities. Trusted leader and mentor to new and rising project managers, often going above and beyond to improve processes, communication, solution quality, and costs. Current Project Management Professional (PMP) certification.

“Dyvonne is one of the best hiring decisions that I made. A resilient high performer, she is my go-to person to manage high-profile, complex, and demanding projects for her commitment to getting the job done right regardless of the challenges at hand.”

- Brian Racine, Program Manager, Advanced Wi-Fi, Charter Communications KEY STRENGTHS

● Operational Process Improvement

● Proactive Account Management

● Cross-Functional Team Leadership

● Stakeholder Communications

● Risk Assessment & Mitigation

● Root Cause & Costing Analysis

● Microsoft Office 365 & Teams;

Excel, Word, PowerPoint, Outlook,

OneNote, SharePoint Online,

Project & Visio

WORK EXPERIENCE

General Dynamics Information Technology (GDIT), Raleigh, NC (HQ in Reston, VA) Senior Systems Analyst, U.S. Postal Service, Enterprise Customer Care Center IT Support, 08/2019 to 05/2025 Assigned to engagement with USPS to support Information Technology for enterprise business units and end users as well as facilitating the installation, maintenance, and security of large-scale computer and telecommunication installations.

● Analyzed new and complex project related problems and created innovative solutions involving finance, scheduling, technology, methodology, tools and solution components.

● Provided applications systems analysis and programming activities for the Enterprise Customer Care Center Facilities and Sites at multiple locations domestically.

● Responsible for overseeing and tracking all aspects of projects within the Technical Lifecycle Development.

● Worked independently to determine and develop approaches to solutions in order to meet objectives and goals. Project Highlights:

● Facilitated onboarding a Large Screen Wallboard Technology to electronically track key performance indicators and display them to supervisors and managers in a meaningful dashboard..

● Developed and implemented a large-scale solution to increase and improve customer business through deployment and continuous improvement leveraging SMS (short message service) as a Channel.

● Led project to develop training from the ground up and disseminate the plan to over 20,000 Management Employees and Call Center Agents. Also providing necessary tools to the same persons to request required cloud access while adhering to security standards.

Senior Project Manager, U.S. Postal Service IT Mobile Computing, 04/2019 to 07/2020 Assigned to engagement with USPS to lead client teams in reorganizing existing project workload, streamlining operations, and solving technical problems.

● Collaborated with cross-functional project teams of subject-matter experts in software development, IT operations, and IT specialists in a hybrid Agile/Kanban project management environment

● Served as program manager for an average of 45 to 50 simultaneous projects in the pipeline at any given time; supervised and coordinated closely with the USPS project managers assigned to each project DYVONNE S. ELLIS, PMP, MBA

Cary, NC 27511 919-***-**** *******.*****@*****.*** www.linkedin.com/in/dyvonneellispmp

● Worked in partnership with stakeholders to identify, document, track, and communicate project requirements, changes, risks, and issues throughout end-to-end project lifecycles to maintain schedule compliance

● Documented customer acceptance test plans and coordination execution of testing against tight deadlines Project Highlights:

● Developed and implemented an all-new change management strategy to strengthen the USPS team’s ability to navigate barriers to success, quickly solve emerging problems, and streamline operations for efficiency; partnered with the executive leadership team to identify the correct requirements to initiate change requests

● Led project to implement single sign-on in multiple software applications for IT director's flagship project; tapped to join this project from inception through all stages of development and finally to acceptance testing CHARTER COMMUNICATIONS (merged with TIME WARNER CABLE), Durham, NC Lead Project Manager, Wi-Fi, 04/2017 to 04/2019

Project Manager, 12/2016 to 04/2017

Promoted to PMO leadership role coaching junior project managers while managing 60 telecommunications projects at a time.

● Introduced project regionalization, allowing project managers to specialize in a region’s local resources, demographics, and unique variables; region assignments streamlined project completion times and increased customer service levels by up to 30%

● Collaborated closely with regional directors, VP-level leadership, and other executives across the enterprise CHARTER COMMUNICATIONS, Lead Project Manager / Project Manager, cont.

● During service/network implementation, managed operations of construction personnel and other vendors

● Using a hybrid of Waterfall and Kanban, managed project dependencies, critical pathing, resource allocation, delivery methods, requirements, scope, and change

Project Highlights:

● In 2018, reached highest project completion count of any project manager nationwide, then maintained Top Three monthly rank for the duration of this role

● Managed $17M account portfolio comprising 26 properties (7,000+ doors) in Texas, then took on additional $1M portfolio with 19 properties (5,000+ doors) in the Carolinas; successfully completed both projects on time

● Tapped to lead $1M project to implement Wi-Fi in multimillion-dollar resort property (500+ rooms) in Florida

● Trusted to manage Wi-Fi implementation for multimillion-dollar Manhattan high-rise development MERCURY Z, Morrisville, NC

Team Lead, FIOS Network Provisioners, 03/2016 to 12/2016 In this short-term contract role, managed fiber, VoIP, data, and video networking projects.

● Managed, developed, and mentored team of six network provisioners in hybrid Agile/Waterfall environment

● Key point-of-contact for order flow between network provisioning and project order systems

● Provided expert on-site technician support for all network-related troubleshooting and repair issues VERIZON BUSINESS, Raleigh, NC

Project Engineer and Lead Network Specialist, Client Services, 09/2000 to 09/2015 Led end-to-end infrastructure projects. Managed hundreds of enterprise customer accounts, 5,000+ IT devices, and a major infrastructure database.

● Reduced downtime (by 20%) and risk for device operational lifecycle by proactively managing risks and changes

● Improved overall efficiency by eliminating mission-critical issues, reducing mean time to repair by 10%

● Analyzed client acceptance process to identify root causes, then developed remediation and continuous improvement plans

DYVONNE S. ELLIS, PMP, MBA

Cary, NC 27511 919-***-**** *******.*****@*****.*** www.linkedin.com/in/dyvonneellispmp U.S. MARINE CORPS

Communications Officer and Squadron Commander, Top Secret Security Clearance, 03/1984 to 06/1991 Led 200+ personnel, implemented satellite telecommunications processes in field operations. In addition, managed a LAN/WAN account with $1M in assets.

PROFESSIONAL MEMBERSHIP

Member and Former Annual Conference Assistant Director, Project Management Institute, NC Chapter 2008 to Present Member, U.S. Military Reserve Officers Association 1988 to Present EDUCATION & CERTIFICATIONS

MBA, Business Administration, Western Illinois University Macomb, IL BS, Communications, University of Colorado Boulder, CO Project Management Professional (PMP), Project Management Institute 2009 to Present ITIL v4 Foundations, Information Technology Infrastructure Library 2023 to Present

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