Customer Service Employee Relations

Michael C. Raiford

**** * ****** **. *******, IL 60620

773-***-**** ************@*****.***

Professional Summary

Seeking a position that will allow me to utilize my learned trade, leadership, hardworking principles, and ethics and allow opportunities for career advancement

Skill Highlights

Customer service and employee relations specialist Electric Pallet Jack Certified

Proficient with Microsoft Office Suite Crown Reach Truck Certified

Organized, self-driven, and self-motivated Raymond Order Picker Certified

Work Experience

Hostess / JM Smucker’s November 2023 to Present

Production Chicago, Illinois

Palletize, inspect and label finished products for shipment. Move various raw materials throughout the warehouse using electric pallet jack. Assist with the duties of the production line as needed. Maintain a clean and safe work area.

Pactive Evergreen

Infeed Material Operator/Forklift Operator Bedford Park, IL February 2022 to 2023

Responsible for ensuring quality product is packed and prepared for shipment. Perform quality checks of the product. Monitor Machine operations to ensure quality. Troubleshoot basic automation problems. Removes finished packaged items from machine and ensure correct packaging are maintained., RF Scanning, and labeling of product to prepare for shipment. Unloading, loading, and relocation of product from warehouse floor in preparation for shipping. Comply with all site rules and safety requirements.

Exxon Mobile

Safety Coordinator Joliet, Illinois to Dayton, Ohio April 2014 to October 2016

Maintain and oversee employee safety at work to reduce and prevent work-related injuries whilst ensuring the company is complying and adhering to Occupation Health and Safety guideline. Conducted routine safety inspections to ensure all activities are compliant. Train employees in safety procedures.

Sacred Heart Hospital July 2004 to July 2013

Materials Manager Chicago, Illinois Supervised material flow and maintained accurate stock records. Conducted inventory of warehouse stock. Managed warehouse, storage practices, and housekeeping. Received incoming shipments and viewed contents against purchase order for accuracy.

Education and Training

Illinois Central College

Coursework in basic Construction Safety, Hand Power Tools, Residential Carpentry, Blueprint Reading, Construction Safety, Floor Systems, Wall and Ceiling Framing, Drywall and Interior Finish Applications

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