Customer Service Data Entry

Beth Slingland

*** ***** ******

Phillipsburg, NJ 08865

slinglandbeth@gmail

908-***-**** (c)

SKILLS:

●Clear and professional communication

●Conflict resolution and de-escalation skills

●Problem-solving and troubleshooting skills

●Data entry and accuracy

●30+ years experience in customer service

●Dependable and reliable

●Confidentiality and professionalism

Calm and effective decision-making under pressure

EXPERIENCE:

YMIA Club (Volunteer Opportunity)

October 2024 - Present

Mixologist – Phillipsburg, NJ

●Created a welcoming, upscale atmosphere for members and guests, delivering prompt and attentive customer service

●Process payments using POS systems and balance cash drawers at the end of each shift

Complete end of shift reports

●Maintain a clean, organized, and fully stocked bar throughout service, adhering to health and safety regulations

●Monitor alcohol consumption of patrons to ensure responsible service and compliance with local laws

LV Family Practice Associates

2016 - 2023

Certified / Clinical Medical Assistant – Bethlehem, PA

●Roomed patients, recorded vital signs, medical history, and chief complaints with accuracy and attention to detail

●Assisted physicians during examinations and minor in-office procedures, ensuring patient comfort and adherence to sterile technique

●Performed routine diagnostic tests including EKGs, spirometry, urinalysis

●Administered medications and immunizations per physician orders, maintaining proper documentation and patient education

●Maintained electronic health records (EHR) using Epic, ensuring up-to-date and accurate documentation

●Monitored nursing and reception call lines (including medication refill line) to relay medical information, test results, and provider instructions in accordance with HIPAA regulations and clinical protocols

●Provided patient education on medication usage, chronic condition management, and follow-up care instructions

●Managed clinical supply inventory and ensured proper stocking, labeling, and storage in compliance with OSHA and infection control standards

EDUCATION:

Certified Medical Assistant (Clinical)

Harrison Career Institute - Allentown, PA

2004

Medical Office Assistant (Non-Clinical)

Northampton County Community College - Bethlehem, PA

1998

References available upon request.

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