Customer Service Medical Assistant
Resume:
Shandra Gonzalez
Phoenix, AZ *****
********@*****.***
Professional Summary
Efficient professional offers 10+ years in healthcare and customer service meeting continuous company needs. I am well versed in daily operations in the healthcare field and customer service. I have strong leadership, interpersonal, organizational, and analytical skills. I possess an outstanding work ethic, can multi-task under strict time constraint and challenging conditions while focusing meticulously on details and maintaining a pleasant and professional composure. I have maintained the highest performance standards within a diverse range of functions.
Willing to relocate: Anywhere
Work Experience
Aurora Behavioral Health Clinic-Phoenix, AZ
June 2023 to July 2025
• Handle all referrals for services, schedules assessments, and/or refers patients to appropriate community resources
• Complete level of care assessments for clients seeking inpatient and outpatient mental health and detox services
• Admit new patients to the hospital
• Complete pre-certification with insurance companies to authorize patients’ hospitalization
• Work with nursing, medica, and other disciplines to coordinate care for patients Southwest Trucking-Phoenix, AZ
June 2025 to June 2025
• Compliance with DOT Regulations
• Compliance with HOS (Hours of Service)
• Log accuracy
• Conduct daily pre- and post-trips
Medical Assistant/ New Patient Intake
Mobile Valley Physicians-Phoenix, AZ
April 2021 to June 2023
• Managed referrals from fax inbox
• Created patient chat in relations for approved patients
• Uploaded insurance verification or authorization and patient referral into the patient chart
• Assisted POA/Communities/ Patients with registration forms as needed
• Documented notes or messages in the EMR as appropriate relative to patient care needs or important information
• Completed tasks sent via OM or other colleagues in the EMR task list
• Sent out registration forms for completion, if not received with referral Medical Assistant
SIPMD-Surprise, AZ
March 2021 to April 2021
• Assisted with local COVID-19 sites
• Patient registration
• Assist with vaccinations
• Conducted medical billing
• Verification of Insurance
Patient Service Representative
TriWest Healthcare Alliance-Phoenix, AZ
January 2016 to March 2021
• Received and reviewed faxed documents to ensure appropriate entry into the medical management system
• Provided credentialing and surgery scheduling
• Assisted supervisors with handling escalated authorization
• Ensure veterans are scheduled in a timely manner and provide any authorization information
• Assisted with overflow of inbound calls
• Handled outbound calls
• Processed healthcare authorization approved by the VA
• Assisted with the following VAMC’s Phoenix, Prescott, San Diego and New Orleans Clinical Administrative Coordinator
Optum Healthcare-Scottsdale, AZ
November 2012 to January 2016
• Enrolled participants in specialty programs (disease management/maternity) successfully
• Handled 150+ outbound and inbound calls
• Verified active insurance
• Coordinated shipments for devices and monitors
Education
Southwest Trucking in Class A CDL
Southwest trucking-Phoenix, AZ
June 2025 to Present
Completed Hazmat course, currently obtaining all endorsements Apollo College-AZ
January 2007 to January 2007
Skyline West High School-AZ
January 2006 to December 2006
Skills
• HIPAA
• Excel
• ICD-10/9 and CPT Coding
• EMR System
• Outlook
• Word
• Power Point
• Medical Records
• Medical Billing
• Medical Terminology
• Van driver
• Truck driving
• Insurance Verification
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