Customer Service Rep

Laukeesha Thomas

Montgomery, AL

**********@*****.***

334-***-****

Work Experience

Server/Waiter

Wesley Garden-Montgomery, AL

May 2023 to Present

• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts

• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction

Dock Worker

Dillard's, Inc.-Montgomery, AL

July 2021 to September 2022

• Efficiently loaded and unloaded cargo from trucks, ensuring accurate sorting and placement

• Collaborated with team members to meet daily shipping deadlines, maintaining a high level of productivity

Associate

Tjmax-Montgomery, AL

October 2016 to March 2021

• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction

Home Health Aide

Essential HealthCare Solutions, LLC

August 2012 to April 2017

Education

High school diploma

American Public University

Robert E Lee High School - Montgomery, AL

Skills

• Customer Service Skills (10+ years)

• Retail Sales

• Cashiering

• Typing

• Cash Handling

• Front Desk

• Computer Skills

• Communication Skills

• Organizational Skills

• Merchandising

• Planograms

• Retail Management

• Cleaning Experience

• POS

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