Customer Service Quality Assurance
Resume:
***********@*****.***
El Paso, Texas 79903
Skills
Bilingual in Spanish
Planning production
Logistics oversight
Supplies inventory
Employee Team Supervision
Mentoring and training
Safety standards
Friendly, positive attitude
Critical thinking
Customer service
Team building
Flexible
Analytical
MS Office
Warehouse organization
OSHA compliance
Material handling practices
Quality Assurance
Inventory replenishment
Certified forklift operator
Six Sigma – Green Belt Certified
Lean Manufacturing
SAP
Application System/400 (AS/400)
Internal Auditor - ISO
Education And Training
Bachelor of Science:
Business Management
University of Phoenix
Santa Teresa, New Mexico, Mexico
Additional Information
Worked as Warehouse Contractor in Ciudad Juárez, Mexico in 2002 to 2007 an manufacturing warehouse that exported finished goodsto El Paso, TX.
Worked as Ammunition Specialist for the U.S. Army in 1984 to 1991.
References
Furnished Upon Request
JOSE V. VALDEZ
Summary
Goal oriented professional and dedicated U.S. Veteran with 20+ years of expertise of leadership skills, with an in-depth understanding of warehouse operations and compliance standards. Practiced problem-solver with friendly and caring mentality with excellent communication skills. Expertise in customer service and inner-office operations.
Experience
Northrop Grumman - Shipping Administrator
El Paso, TX
08/2020 - Current
Manage the controlled flow of material and hardware from order release into a manufacturing area through order delivery to the customer for new production assembly, sustainment spares assembly, and returned material for repair.
Maintain ownership of key performance indicators (KPIs) that drive process control, continuous improvement, and operational efficiency.
Utilize both internal and external resources, and coordinates interdepartmental activity with operations, quality assurance, manufacturing, supply chain, engineering, inventory control, transportation, etc.
Provide technical, tactical and execution support in various aspects of the industry standard supply chain business process areas primarily Supply Chain Logistics.
Responsible for the manual movement, shipping and receiving of materials.
Ensure that incoming items are in good condition and match the paperwork.
Track equipment and sparing levels and assist Engineering team with shipping and receiving.
Work with other departments on site to properly document and ship and receive equipment.
Conduct inventory and investigate discrepancies, and documentation for cryptographic equipment and items.
Prepare items for shipment and work closely with distant end personnel.
Data input into inventory system, tracking, locating and issuing materials
Floor & Decor - Warehouse Supervisor
El Paso, TX
05/2019 - 08/2020
Created daily schedules of warehouse personnel to ensure proper manning in order to ship and receive products at the store in a productive and cost-efficient manner
Directed the day-to day activities of the warehouse; such activities include shipping, receiving, maintenance, inventory control, etc.
Followed warehouse safety programs in order to provide a safe and clean workplace for employees and within the regulations of all OSHA local and state regulations
Ensured all associates are trained and following all standard operating procedures
Developed progressive disciplinary process in the area of counseling, oral and written warnings; ensured a productive labor climate in the warehouse operation
Aries World Wide Logistics - Warehouse Manager
El Paso, Texas
02/2017 - 03/2019
Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
Managed warehouse system updates to increase productivity and reduce errors.
Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
BRK – FIRST ALERT - Inventory Supervisor
El Paso, TX
04/2016 - 10/2016
Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
Reviewed inventory control reports ensuring accuracy and completeness.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Federal-Mogul - Warehouse Supervisor
El Paso, TX
10/2014 - 4/2015
Completed warehouse operational requirements by scheduling and assigning eight employees; follow-up on work results.
Supervised scheduling for freight and package shipments and managed return and transfer procedures.
Complied with federal, state, and local warehousing and shipping requirements; responsible for accurate account of inventory and inventory reports.
Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
Honeywell, Inc - Warehouse Supervisor
El Paso, TX
08/1997 - 04/2014
Completed store operational requirements by scheduling and assigning a team of 37 employees; followed up on work results; supervised the administration and implementation of staffing, appraisals, training, and professional development.
Identified methods to continuously improve warehouse processes, efficiency, and reduce waste.
Managed human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff.
Managed the department workflow, maintained employee personnel files, handled disciplinary actions, and ensured the department staff was fully trained.
Oversaw all shipping functions and ensured compliance of shipping practices was established with company policies and procedures.
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