Real Estate Customer Service

RH RHODA HICKMAN

*********@*********.*** 901-***-****

SUMMARY OF QUALIFICATIONS

• Over ten years of years of corporate management (including commercial and student housing Real Estate experience)

• Sales and contract negotiation, project management experience (RFP & RFI submittals included)

• Creator of Email Newsletter for Department peers and major customer accounts, enhanced overall employee engagement

• Public speaking/presentation and marketing skills utilizing best practices for optimal communication to employees

• Excellent Customer Service - Cultivated ethical relationships with cohorts & employees as they were on leave processed paid parental leave compensation prior to employee’s return to work after approved by management PROFESSIONAL EXPERIENCE

FedEx Services, Memphis, TN August 2023 – February 2025 Payroll Administrator

• Provided timely and accurate processing of wages to employees in accordance with policies, procedures and objectives to ensure fair compliance with company policy and labor laws

• Managed on-line, incoming cases by ensuring all are processed in a timely manner according to manager or analyst details

• Assisted with training of new employees on Enwisen, PeopleSoft and other customized company apps as needed

• Ran daily reports to ensure timely payments and mandated terminations are processed in accordance with federal and state laws of California (one of the busiest co-mat/zip code areas) and other states, as assigned

• Made sure each employee experience was outstanding and timely (Purple Promise) using Quality Driven Management (QDM) a customized approach to quality that helped us generate cost savings, grow revenue and improve customer experiences

FedEx Services, Memphis, TN May 2021 – July 2023

Payroll Support / HR Associate

• Managed calls by providing support to existing/termed employees, as well as, vendors by processing & closing or escalating each Payroll related call in a timely manner

• Had a solid understanding of grievance procedures, and improvement methodologies, along with the ability to apply best practices.

• Assisted with training of new employees on the Cisco phone system and HR software

• Utilized daily: Enwisen, PeopleSoft to process calls and also with Workday (as required) Grainger, Memphis, TN January 2018 - September 2018 On-Site Service Representative

• Serviced multiple customer locations on a weekly/bi-weekly basis overseeing customer inventory levels

• Monitored inventory stocking levels and ordered replenished inventory when depleted

• Met key customer contacts to ensure needs were being met and products were available as needed

• Ensured accuracy of all activities related to Keep Stock Solutions (predetermined inventory list) at multiple customer sites

• Streamlined orders and provided ongoing support for customers and resolved customer problems promptly in a manner that retained and promoted customer loyalty

• Identified continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and service activities

• Worked collaboratively with sales partners to expand Grainger services and offerings in assigned customer locations and was in the top ten percentile of additional sales Page 1 of 2

Rhoda Hickman (cont.)

901-***-**** ● *********@*********.***

CB Richard Ellis, Memphis, TN March 2007 - February 2011 Portfolio Administrative Services, Lease Analyst

• Managed strategic customers (over four-year period) - McKesson/$179 billion (net sales) Home Depot Supply/$8.5 billion, Styron/$5.4 billion, DOW/$58 million, Dr. Pepper/Snapple Group/$6.1 million & Alex Partners; established and maintained strong working relationships with customers/landlords

• Authored/created departmental email newsletter for cohorts and for individual customer accounts

• Managed client lease files to ensure records were accurate, up-to-date records of institutional quality

• Prepared, edited lease abstracts, produced monthly computer-generated reports for clients and ad hoc reports as requested; resolved issues for corporate customers 98% of the time

• Prepared annual operating expense reconciliations for tenants, monitored audit windows and audit requirements contained in lease documents, reconciled subtenant accounts

• Designed reports utilizing database software, Excel and Word; Prepared invoices for subtenants; reviewed incoming invoices for errors/accuracy with lease document, ensuring accuracy of lease terms

• Provided technical guidance and cross training to colleagues, as necessary for new analysts RE/MAX at Mallard Creek, Memphis, TN

Affiliate Broker (New Home Sales) June 2004 - February 2007

• Delivered sales presentations, 70% closed & prepared sale/contract paperwork on those deals in model homes

• Area included 5 Bartlett and Cordova subdivisions; sales averaged from $200 to $250K.

• Sales Leader in 2005 & 2006 – Multi-Million Dollar Club 2005-06; attended sales seminars to enhance marketing techniques

• Represented New Home Builder, Chamberlain & McCreery, listed as #13 of top 20 builders in Tennessee VOLUNTEER/COMMUNITY EXPERIENCE April 2011 – Dec 2018

• Reading and interacting with students at Memphis Scholars Caldwell-Guthrie Elementary School (Memphis, TN) teaching manners, positive interchanges and compassion with Hope Church

• Liaison with Methodist Healthcare CHN (Congregation Health Network), a covenant relationship between Methodist Le Bonheur Healthcare hospitals a faith-based institution to address quality of life issues over a long term.

• Instructed fitness classes for a local annual program (HEAL: Healthy Eating, Active Living - Gale Center) that encouraged local residents to remain or “get to” healthy

• Hernando Parks & Recreation Foundation, Board Member June 2017 - October 2021 EDUCATION

Christian Brothers University, Memphis, TN

Bachelor of Science, Business Administration

Page 2 of 2

Contact this candidate