Assistant Store manager, Ron Richardson
Resume:
Ronnie Richardson
Cincinnati,Oh. *****
Cincinnati, OH 45223
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Store Leader
Kroger - Cincinnati, OH
October 2022 to Present
Manage all store functions. Including setting up store sales plan. Setting daily meetings with department heads to maximize sales goals from the previous year. Ordering product to replenish best selling products.
Mortgage Consultant
Fifth Third Bank - Cincinnati, OH
April 2019 to October 2022
• I Advise our Mortgage account holders of the options we have in place to assist them with saving their mortgage due to the pandemic.
• We also educate Mortgage account holders on Bank investors changes in processing of mortgage options
Collection Specialist II, Negotiator
Alliance Data Groveport
May 2018 to April 2019
Collected on high balance accounts 90 days past due. Negotiated payment arrangements as well as settlements. Informed customers of credit reporting and write off process. Setup Hardship programs to assist customers having
financial difficulty.
Oh, Collection Specialist II
BMW Collections Dublin
April 2017 to May 2018
Collected on past due auto loan accounts. Set up payment arrangements. Scheduled callbacks to assist customers with payment options. Also notify customers of possible repossession of vehicle.
Client Specialist
Heartland Payment Systems - Louisville, KY
November 2010 to March 2017
Set Up new credit card accounts for merchants Install POS and credit card terminals setup guidelines for pricing to meet margin goals Assist field reps with retention for existing merchants
Installer
Heartland Payment Systems - Louisville, KY
November 2010 to December 2012
Troubleshoot and program Credit card terminals Research credit processing issues concerning declines and settlement of batches Note account of the results of call also alerting field managers of merchants needs
Customer Support Floor Supervisor
First Data - Louisville, KY
March 2010 to November 2010
Supported Suntrust Bank with credit card processing issues Reviewed customers account for credit increases Took escalated customer complaint calls to resolve issues Collections Specialist II
Citi Card Corp - Louisville, KY
November 2008 to March 2010
Collect on past due credit card accounts
Track payments made at store locations
Handle any customer service issues including setting payment programs Imposed late fees and over the limit charges to accounts that were delinquent Business Solution Specialist
Sprint - Louisville, KY
August 2005 to November 2008
Set up business accounts for wireless phone and mobile broadband service Manager of accounts for future business needs as well as all customer service issues Build customer filed for sales and tracking purposes Sales and Service Rep
Bellsouth Telecommunications - Louisville, KY
May 2003 to July 2005
Handle incoming calls of existing customers
for sales or service needs Set up new lines of service for customers transferring from other companies Track daily sales, set up daily sales strategies to improve overall production
Collateral Specialist II
Bank One Servicing Center - Louisville, KY
February 1995 to May 2003
Set up spreadsheets to track collateral used for large scale VLS loans Filed mortgages with state offices to be used as
collateral as well as UCC Worked with state and county offices for proof of banks lien on properties and UCC titles
Management
Shoe Carnival Inc.
January 1988 to February 1995
Managed all store functions for up to fifteen employees. Scheduled floor coverage setup visual displays for sales campaigns. Tracked sales for budgeting purposes.
Also reviewed employees for promotions and annual pay increase. Pre Ordered shoes for inventory refills.
Education
Associate in Business Management
University of Louisville - Louisville, KY
1983 to 1986
Skills
• Customer Service (10+ years)
• Typing (10+ years)
• Management (8 years)
• Negotiation (10+ years)
• Pricing (1 year)
• Microsoft Excel
• Data entry
• Algebra
• Geometry
• Medical collection
• Basic math
• English
• Time management
• Microsoft Office
• Supervising experience
• Tutoring
• UCC Law
• Communication skills
• Store management
• Leadership
• Supervising experience
• Mentoring
• Sales
• Budgeting
• Negotiation
• Banking
• Customer service
• Microsoft Access
• Windows
• POS
• Pricing
• Sales management
• Account management
• Analysis skills
• Research
• Typing
• Cash register
• Google Docs
• Cash handling
Certifications and Licenses
Driver's License
Contact this candidate