Project Management Customer Service

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SILINDILE N. ZANDILE NKOSI

The Falls Lifestyle Estate Wilgeheuwel Johannesburg *********.*****@*****.*** 079******* SUMMARY

I am an organized and adaptable professional with a strong background in business administration, project management and events management. Most recently, I served as a Projects Officer at Proudly South African, where I played a key role in establishing and running the Project Management Office (PMO), reporting directly to the CEO. In this role, I was responsible for structuring project processes, improving reporting systems, and ensuring cross-functional coordination across the organisation. Following this, I contributed to founding the Mlungisi Nkosi Maths and Science Centre as a Business Manager, where I oversaw the entire organisational setup and business operations — a role that required high levels of initiative, structure, and strategic thinking.

With over 15 years of hands-on experience in administrative roles together with a solid understanding of business operations, I bring a wealth of practical experience, adaptability, and a deep understanding of business operations and administration. Outside of work, I am a dedicated runner and avid reader — passions that speak to my discipline, focus, and consistency, all of which I apply in my professional work. EDUCATION Certificate in Project Management

Wits Plus (University of Witwatersrand)

2013

Certificate in Event Coordination

Intec College

2010

Certificate in Project Management

Varsity College

2007

National Diploma in Tourism

Management

Technikon Witwatersrand (current

University of Johannesburg)

2003

OTHER

COURSES

MS Project 2010

Options in Training (Pty) Ltd

June 2012

Asana

Udemy Online Learning

August 2024

SKILLS

Project Management

Business Administration

Event Management

Microsoft Office

Google Workspace

Ms Project 2010

Asana

QuickBooks

Effective Communication

Organizational Skills

Adaptable and Flexible

Tech Savviness

Client Service Oriented

Discretion and Confidentiality

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WORK

EXPERIENCE

Business Manager, Mlungisi Nkosi Maths & Science Centre March 2020 – Present

• As the Business Manager at Mlungisi Nkosi Maths and Science Centre, my duties include spearheading the establishment of Mlungisi Nkosi Maths and Science Centre, overseeing company registration, branding, and implementing IT systems to ensure operational readiness.

• Managing the process of registering the organisation with industry bodies to enhance credibility and opportunities.

• Enhancing operational efficiency by supervising a diverse team, including the bookkeeper, webmaster, tutors, and office assistants, ensuring seamless daily operations.

• Improving financial management processes by overseeing accurate financial record-keeping and reporting.

• Managing projects and events successfully, driving increased student engagement.

• Drafting and implementing HR policies, finance policies, and contracts for students and suppliers, ensuring compliance and clarity.

• Streamlining office operations to support the delivery of high-quality educational programs, contributing to the consistent achievement of program objectives.

Project and Production Manager, Les Nkosi Holdings (LNH) April 2024 – Present

• As Project and Production Manager at LNH my role included delivering the client’s projects on time and within budget, ensuring high-quality production outputs.

• Successfully coordinated choreography, video shoots, and activation rollouts, aligning creative elements with project objectives.

• Led and coordinated service providers, ensuring quality deliverables and efficient collaboration.

• Supervised pre-production planning and on-site execution, enhancing workflow efficiency.

• Managed project budgets effectively to optimise resources and control cost.

• Maintained strong client relationships through clear communication and proactive updates, ensuring satisfaction and alignment with objectives. Virtual Assistant, Mcese Consulting

February 2024 – Present (Consulting, project-by-project basis)

• As a Virtual Assistant for Mcese Consulting my role included improving operational efficiency by streamlining client communication processes and ensuring timely responses.

• Identifying tender opportunities aligned with business goals to boosted business growth.

• Simplified financial workflows by accurately managing and uploading supplier information in QuickBooks.

• Contributed to achieving business objectives by delivering reliable administrative and general business support.

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Projects & Executive Support Officer, Proudly South African June 2012 - March 2023

• Working as Projects & Executive Support at Proudly SA, I established the Project Management Office (PMO), creating Standard Operating Procedures and project templates to streamline organisational workflows.

• Designed and managed project plans using MS Project, improving tracking and reporting processes across the organisation.

• Delivered timely and actionable project status reports to the CEO, enabling informed decision-making and strategic alignment.

• Conducted annual staff training on project management best practices, enhancing team productivity and project execution.

• Successfully led high-impact initiatives, including the Economic Reconstruction and Recovery Plan (ERRP), contributing to national economic goals.

• Represented the organisation at SARS industry forums, strengthening stakeholder relationships and advocating for organisational priorities.

• Chaired the Tender Bid Evaluation Committee, ensuring fair and efficient procurement processes.

• Contributed to talent acquisition and recruitment processes, supporting organisational growth.

Project Administrator, Solar Sky (De Beers)

March 2011 - December 2011

• I was appointed as Project Administrator at Solar Sky, a company that consulted for De Beers. In this role I streamlined operations by managing schedules, travel arrangements, and administrative tasks for two Project Managers and three ARIS Modelers.

• Enhanced project organisation by preparing professional presentations, documenting meeting minutes, and updating project plans using Microsoft Project 2010.

• Improved documentation efficiency by maintaining and organising the Project SharePoint Repository, ensuring easy access to project files.

• Facilitated clear communication and collaboration by coordinating meetings between Solar Sky and De Beers and providing timely updates on project deliverables.

• Monitored project progress effectively, ensuring milestones were achieved and deliverables met client expectations. Executive PA, FIFA (South Africa Office)

January 2007 - September 2010

• As Executive PA to the Head of FIFA, SA Office, I enhanced efficiency for the Competitions and Events Department by managing diary coordination and travel arrangements for the Head of FIFA SA Office.

• Improved senior management and board meeting outcomes by consolidating presentations, documenting minutes, and ensuring alignment on project deliverables.

• Increased event issue resolution efficiency by developing and managing the Project Issues Database for the 2010 FIFA World Cup.

• Delivered exceptional visitor experiences by assisting at the Welcome 4

Desk during major events, addressing inquiries promptly and professionally.

• Played a key role in organising high-profile events, including the 90 Minutes of Nelson Mandela Match, FIFA Confederations Cup, and the 2010 FIFA World Cup, contributing to their global success.

• Supported post-event evaluations through debrief meetings, identifying areas for improvement to enhance future events.

Convention Bureau Officer & Executive PA, Johannesburg Tourism Company (JTC)

February 2004 - December 2006

• I was appointed in this role as a receptionist and Executive PA and later promoted to Convention Bureau Officer. In these roles I delivered excellent customer service as a Receptionist by efficiently handling calls, business correspondence, and providing accurate tourist information.

• Enhanced executive productivity as an Executive PA by managing diaries, coordinating meetings, and preparing key documents for the CEO and Deputy CEO.

• Boosted Johannesburg's conference and event hosting potential as a Convention Bureau Officer by developing a comprehensive database of venues and Professional Conference Organisers (PCOs).

• Strengthened industry collaboration by coordinating bi-monthly forums, fostering relationships with stakeholders in the events and tourism sectors.

• Increased city visibility to international markets by arranging exhibition appointments and organising familiarisation trips for business tourists.

• Played a pivotal role in securing international events for Johannesburg by conducting detailed research and collaborating on successful bids with the Johannesburg Convention Bureau.

INTERNSHIP Information Officer, Gauteng Tourism Authority (GTA) Feb 2002 - Nov 2002

I was tasked with the dissemination of the tourist information, maintenance of the tourism products database, involving venues, places of attraction, etc

REFERENCES MR LESLEY NKOSI-MADE: Founder of Les Nkosi Holdings P: +27-82-601-**** E: ***@********.***

MR MLUNGISI NKOSI: Founder of Mlungisi Nkosi Maths & Science Centre P: +27-72-198-**** E: ********@*************.**.** MR SETHEMBISO NYOKA: Founder of Mcese Consulting

P: +27-79-899-**** E: *********@*******.***

MR RON DELMONT: Former Head of FIFA South Africa Office P: USA +1-801-***-**** E: **********@***.***

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