Social Media Client Engagement

JOEMO DENNIS

Providence Heights, Montego Bay, Jamaica +1-876-***-**** ️

***********@*****.*** LinkedIn Portfolio

PROFESSIONAL SUMMARY

Visionary Operations Executive with 15 years of experience at the intersection of hospitality, technology, and creative services, uniquely positioned for a Home-Based Travel Specialist role. I bring:

● Award-Winning Hospitality Leadership: A proven track record of creating exceptional guest experiences (95%+ satisfaction) and building lasting client relationships, driving 40% repeat guests through personalized service.

● Expert Itinerary Architect & Sales Driver: Master of crafting bespoke travel experiences, from luxury property management to Sandals concierge, boosting excursion sales by 25% and achieving $1.75M+ in total sales through expert negotiation and client engagement.

● Tech-Forward & Independent Operator: Proficient in leveraging digital tools and marketing strategies (Certified Social Media Manager, AI-assisted workflows) to enhance client engagement and drive results independently, as demonstrated by building businesses and 150% Social Media growth.

● In-depth Caribbean Destination Knowledge: Leverage extensive, first-hand experience in Jamaica and the wider Caribbean to curate authentic and memorable travel for clients. CAREER HIGHLIGHTS (Refined for Focus)

● Achieved 3 promotions in 4 years at Sandals Resorts, mastering luxury guest services and problem resolution.

● Generated $1.75M in total sales across diverse B2B and consumer-facing roles, consistently exceeding targets by 35%.

● Maintained 95%+ guest satisfaction scores and developed programs that increased repeat guests by 40%.

● As a Certified Social Media Strategist, drove client engagement by 65%+ and grew LinkedIn following by 150%.

● Built and scaled a six-figure independent photography business, demonstrating strong self-management and client acquisition skills.

● Managed a $5M+ luxury property portfolio, driving 25% revenue growth through strategic guest experience enhancements.

PROFESSIONAL EXPERIENCE (Key areas for the role)

Luxury Retreat Jamaica, Property Manager/Guest Relations Specialist 2018–2024

● Managed a $5M+ luxury property portfolio, ensuring exquisite guest experiences and 25% revenue growth.

● Developed digital guest experience platform, reducing check-in time by 35% and improving client satisfaction.

● Provided personalized support and itinerary suggestions, maintaining strong relationships with discerning clients.

Daddy Images Photography, Founder & Lead Photographer 2016–Present

● Built and operated a six-figure destination wedding photography business, managing all aspects from client consultation to final delivery.

● Cultivated strong client relationships and leveraged innovative techniques to secure features in 10+ industry publications.

Flow Jamaica, Sales Executive 2015–2017

● Exceeded sales targets by 35%, securing $1M+ in corporate contracts through persuasive communication and tailored solutions.

● Developed an account management system, demonstrating strong organizational skills in client tracking.

Sandals Negril Guest Services Director 2013–2014

● Led a 25-member team to achieve 98% guest satisfaction scores, resolving complex guest issues with tact and efficiency.

● Created a VIP welcome program, significantly increasing repeat guests by 40%. Concierge Agent 2010–2013

● Awarded "Concierge Agent of the Month" 3 times for exceptional service and personalized recommendations.

● Developed bespoke guest itineraries, boosting excursion sales by 25% and enhancing overall guest experience.

TECHNICAL MASTERY (Relevant to a modern travel specialist)

● AI & Analytics: ChatGPT Prompt Engineering, Google Analytics (for market research/personal branding)

● Creative Suite: Adobe Lightroom/Photoshop (for visual content, if needed)

● Business Tools: Notion, Microsoft 365, Salesforce (client management principles), WordPress (for personal website/blog)

CERTIFICATIONS (Emphasize relevance)

● Project Management Professional (PMP Prep) Coursera (Organizational skills, planning complex itineraries)

● Certified Social Media Manager Hootsuite Academy (Crucial for self-marketing in a home-based role)

● Cisco Certified Network Associate (CCNA) (Demonstrates strong problem-solving and technical aptitude)

● Advanced Hospitality Management Sandals Corporate University (Deep understanding of guest service excellence)

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