Customer Service Accounts Payable

Adreta Alexander

**********@***.*** 773-***-****

WORK EXPERIENCE

Customer Service Representative Old Republic Financial Acceptance Corporation March 2005 - November 2019 • Chicago

Serviced first and second mortgages including installment home improvement loans. Proficient in inbound and outbound customer service calls. Team leader training and coaching new employees. Prepared department claims and distributed reports to our department accounting president. Ran Equifax Transunion and Experian credit bureau reports. Proficient in preparing payment plan agreements, extensions and settlement agreements. Exceeded service and quality standard expectations consistently.

Commercial Collector Travel Technology Group

April 2001 - February 2005 • Chicago

Summited outstanding invoices to corporation's accounts payable departments. Made phone calls to numerous companies inquiring about past due invoices. Collected revenue on booked events. Prepared month end reports to management. Senior Auto Collection Specialist Future Finance July 1999 - March 2001 • Oak Lawn

Serviced and collected on delinquent Auto loans. Prepared and submitted repossession documents. Skipped traced utilizing credit bureau reports and LexisNexis Software.

Default Reporter LaSalle Home Mortgage Corporation February 1987 - June 1999 • Norridge

Prepared files to Foreclosure. Resolved customer inquiries and complaints by telephone. Trained new hires, examined and approved their paperwork. Consistently exceeded expectation and goals.

EDUCATION

Dawson Technical Institute

September 1984 - March 1985 Certificate, Clerk Typist Frances Parker High School

September 1966 - June 1970 High School/Diploma

VOLUNTEERING

I work the Intake Desk June 2019 - Present • Chicago, IL We Do Care Food Pantry

We Do Care distribute Food every Thursday to the Community in the 60621 and 60636 Area Code. I work on the Intake Desk to sign in our Clients. NOTABLE SKILLS

Decision Making LexisNexis Numerous Coaching Accounting Quality Standard Multitasking Conflict Resolution Management Accounts Payable Outbound Customer Service Home Improvement Settlement Agreements Second Mortgages

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