Medical Assistant Scheduling Coordinator

LF

LISA FEATHERSTON

****************@*****.*** 804-***-**** Richmond, VA 23226

Large call volume

Problem Solving

Attention to Detail

Customer Focused

MS Office

Scheduling appointments

Office administration

Sales

Fortis College Richmond, VA

Medical Assistant Certificate in Medical Assisting

06/2009

Envirowash LLC Richmond, VA, VA

Scheduling Coordinator

05/2025 - 08/2025

Managed appointment bookings and confirmed service times with clients. Communicated changes to schedules promptly to relevant team members. Processed credit card payments for customers.

On a weekly basis, I pulled the past due A/R report and reached out to customers for payment.

Assisted the Office and General Managers with various projects as needed. Coordinated scheduling of services to optimize team productivity and resource allocation.

Collaborated with operational teams to resolve scheduling conflicts and resource issues.

Utilized Excel to analyze data and create spreadsheets for past due invoicing and to track sub contractor jobs, payments. Provided reminder calls to clients prior to scheduled visits. Entered information into House Call Pro to update job costing for each service call.

Robinsons Plumbing Service Midlothian,

Virginia

Office Assistant

05/2024 - 02/2025

Maintained service technicians daily schedules and dispatched the technicians on service calls for both commercial and residential jobs. Scheduled return trips with customers when parts are in. Managed a large call volume receiving upwards of 50 to 75 calls daily. Utilized Service Fusion software to input service calls, process customer payments and generate reports for sales.

Exercised critical thinking and decision making to handle customer complaints, provide appropriate solutions and alternatives and always followed up to ensure customer satisfaction.

Generate sales leads that develop into new customers. Instrumental in selling service. preparing and providing largest estimate for 2024 for

$27,000.

Processed invoices and payments accurately for plumbing services Skills

Education and Training

Experience

rendered.

Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records. IQVIA Richmond, USA

Client Service Representative

06/2021 - 05/2024

Provides excellent customer service to the pharmaceutical sales representatives, clients, and vendors by building rapport and establish positive relationships by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Communicate, written and verbally, with sales representatives, client home office staff, or client vendors for subsequent resolution of sales representative's transactional discrepancies (to include returns, disbursements, shipments, transfers)

Timely and accurate responses to inbound calls, emails, and other communications from customers

Identify and resolve customer issues or escalate to appropriate internal teams as needed

Maintain detailed and accurate records of customer interactions and transactions in our data and health science software Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements

Navigated multiple computer applications while interacting with clients Manage large amounts of incoming calls and customer service inquiries. Harris and Associates Chester, USA

Office Assistant

12/2019 - 04/2021

Answered multi line phone, directed calls, took detailed messages for realtor, provided clerical support to agents and brokers Proofread, edited listings on MLS

Created and maintained spreadsheets for warranties, office inventory and rental payments

Managed office supply orders and inventory to support availability Processed incoming rental payments through checks or credit card transactions accurately according to company policies and procedures RE/MAX COMMONWEALTH

Chesterfield, USA

Office Administrator

12/2017 - 01/2019

Answered multi line phone, directed calls, took detailed messages for realtors

Proofread, edited listings, sales contracts and closing documents Processed commission and escrow checks in accounting software and completed daily deposit using a remote deposit system with the bank Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents

Cougots Chimney Service Richmond,

USA

Office Manager

03/2013 - 01/2017

Accounts Payable, ensuring all vendors were paid on time each month Handled all the account receivables by preparing invoices and worked with customers in collections for past due accounts using QuickBooks software

Created work orders for daily job assignments and assisted in scheduling of technicians

Reconciled credit card statements each month

Assisted with the development of marketing and promotional materials

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