High-Volume Customer Service

Keli Thomas

North Port, FL • 317-***-**** • *************@*****.***

Professional Summary

Hospitality professional with over 15 years of bartending, serving, and bar management experience. Skilled in high-volume service, staff supervision, and delivering outstanding guest experiences at restaurants, hotels, and major event venues.

Skills

1 Bartending & Mixology

2 High-Volume Service

3 Bar & Staff Management

4 POS & Cash Handling

5 Inventory Control

6 Customer Service

Experience

Hotcakes Emporium – Indianapolis, IN

Server 2022 – 2023

1 Provided fast, friendly service in a busy breakfast setting. 2 Ensured accuracy and guest satisfaction with each order. Sheraton Hotels & Resorts – Indianapolis, IN

Bar Manager / Bartender 2016 – 2021

1 Managed hotel bar operations, inventory, and staff scheduling. 2 Bartended daily service and high-profile special events. Centerplate (Lucas Oil Stadium) – Indianapolis, IN Bar Manager / Bartender 2006 – 2016

1 Oversaw bar service during NFL games, concerts, and stadium events. 2 Trained and supervised bartenders in a high-volume environment. BJ’s Brewhouse – Indianapolis, IN

Bartender / Server 2008 – 2011

1 Bartended and served in a busy chain restaurant. 2 Delivered quality guest service in bar and dining areas. Education

Ben Davis High School – Indianapolis, IN Core 40 High School Diploma, 1999

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