Customer Service Call Center

Experience

Child Caregiver/Nanny **/**** - **/***5 Love Fellowship Daycare Silsbee, TX 77656

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Provided customer service and was involved in training [x] new team members each month Cashier/Customer Service 07/2016 - 07/2022 Freelance for several small businesses Beaumont, TX Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually

Was receiving Social Security Disability Insurance 07/2010 - 09/2020 U.S. Government Beaumont, TX Cashier/Customer Service 04/2016 - 03/2017 Petro Truck Stop Beaumont, TX Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Collections Agent 07/2001 - 07/2002 Conn's Collection Call Center Beaumont, TX Developed relationships with [x} new staff members, and assisted [x] existing staff members in their career development

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of

[x]% annually

Correctional Officer 07/1998 - 07/2000 Correctional Department Of Criminal Justice Dayton, TX,/Beaumont,Tx. Provided 24-hour supervision and security of [x] inmates at a medium-security jail Improved inmate morale by facilitating team-building exercises, communication initiatives, and tailoring break times and work schedules for the inmate population Improved inmate morale by facilitating team-building exercises, communication initiatives, and tailoring break times and work schedules for the inmate population Notified management of any security issues within the facility, ensuring that security protocols were being followed

Notified management of any security issues within the facility, ensuring that security protocols were being followed

Improved inmate morale by facilitating team-building exercises, communication initiatives, and tailoring break times and work schedules for the inmate population Skills

Customer service, Time management, Guest services, Microsoft word, Computer literacy, Documentation review, Documentation review, Communication skills

Nikitiea Wilson

409-***-**** *****************@*****.*** Silsbee, TX 77656

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