Customer Service Accounts Payable

BRIAN HARRIS

**** ****** ****, *********, ** ****4 H: 469-***-**** C: 214-***-**** *********@*****.*** WWW: Bold Profile

Driven Management professional offering over 10 years' experience in Service management business settings. Focused and motivational mentor adept at challenging team members to meet and exceed company goals.

• Job shop experience • Good communication skills

• Complaint resolution • Data management

• Self-motivated • State Inspectors license

• Conflict resolution • Strong verbal communication

• Team leadership • Accounts payable / Accounts receivable

• Team building • Staff management

• Task delegation • Time management

• Conflict resolution techniques • Customer service Sr Fleet Coordinator, 03/2022 - 02/2025

Pepsico – Plano, TX (Remote)

Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life.

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Contributed to the development of long-term strategic plans related to fleet management, incorporating factors such as industry advancements, internal growth projections, and anticipated changes in regulations or market conditions.

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Established a clear communication protocol amongst drivers, fostering a supportive work environment that encouraged prompt reporting of issues related to their assigned vehicles.

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Reduced vehicle downtime by establishing relationships with reliable repair vendors and negotiating service agreements.

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• Ensured compliance with safety regulations by conducting regular inspections and addressing issues promptly. Streamlined reporting processes by implementing automated systems for tracking key performance metrics related to the fleet's operations.

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Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.

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• Suggested actionable improvements to increase efficiency and reduce expenses.

• Generated daily reports detailing suggested process improvement initiatives to inform management. Service Manager, 02/2020 - 01/2022

Paccar Leasing – Dallas

• Followed up with customers during and after installations to verify satisfaction.

• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

• Organized ongoing maintenance schedules to boost system performance.

• Optimized supply levels to keep stock within ideal parameters for expected needs. Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

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• Met with customers to discuss service needs and offer available solutions.

• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Managed team of 9 employees in Service and Management and Implement processes to comply with Paccar policies across the shop.

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Service and Parts Specialist, 06/2016 - 02/2020

Paclease – Dallas

• Communicated operational issues and changes to supervisor on regular basis

• Followed company procedures to maintain work environment in a neat and orderly condition

• Prepared and administered preventative maintenance work orders

• Supported technicians in equipment maintenance and repair

• Responded to customer requests via telephone and email

• Copied, logged and scanned supporting documentation

• Worked with support teams to resolve issues with product, service or accounting areas

• Reviewed repairs with customers and advocated for vehicle safety

• Placed orders for parts necessary to complete vehicle repairs and installations Tracked Parts room contents continually, maintained constant awareness of stock levels and performed formal inventory review monthly

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• Handled all customer service issues quickly to maintain high satisfaction levels Service Technician, 02/2013 - 06/2016

Paccar Leasing – Dallas

Performing bumper to bumper maintenance and repair of diesel trucks

•Maintained positive relationships with all customers

•Supported technicians in equipment maintenance and repair

• Performing B-PM and follow up repairs

Diesel Technician, 06/2012 - 01/2013

Southwest International – Arlington

Performing bumper to bumper maintenance and repair of diesel trucks

• Maintained positive relationships with all customers

• Supported technicians in equipment maintenance and repair Master Certified Diesel and Truck technology: Diesel and Truck technology, 2012 Lincoln College of Technology - Dallas, TX

Certification HVAC: Type 1 Certification Hvac, 1996 Cedar Valley College - Lancaster,Tx

EDUCATION

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