Data Entry Office Manager
Resume:
Nicole Scarino
Wolcott, CT *****
************@*******.***
Authorized to work in the US for any employer
Work Experience
Dispatcher/Office Manager
Eastwood Towing-Waterbury, CT
November 2018 to March 2025
1. Using tow books digital dispatching system supervising 12 drivers doing light duty and container transporting.
• Taking calls for roadside assistance and all motor clubs for tows and light duty services and getting the correct and closest driver out to help asap.
• Filing dmv paperwork for ABA
• General office skills and data entry used every day
• Tracking drivers to make sure taking correct routes and working in a safe and timely manner.
• Use of verizon fleetmatics gps system to track all drivers at any time
• Logging in fuel expenses and doing daily logsheet from previous night
• Correcting any calls and pricing correctly so invoices can be sent in and paid
• Multi tasking
• Data entry and typing also answering and pricing light duty tow jobs
• Speaking with customers in person and over the phone regarding insurance coverage and storage rates and verifying coverage and taking payments for services rendered.
• Handling money from drivers and entering payment onto logsheet and in computer
• Emailing and faxing
• Submitting and auditing roadside assistance and insurance tow bills
• Supervising 12 drivers and 1 dispatcher 6 days a week
• Ordering out of state permits for transport of trailers and containers Education
HS Diploma
HOLY CROSS HS - Waterbury, CT
1989
Skills
• Dispatching for tow truck company
• Towbooks digital dispatching system
• Prepares ABA documents for DMV
• Roadside assistance insurance billing
• Fast paced work environment
• Scheduling of calls and drivers
• Overseeing 12 drivers
• Answering phones quoting local customers for towing and light duty road services
• Call handling for emergency call center
• CAD
• Multi tasking
• Knowledge of all aspects of operations of a public safety communications center and equipment
• Able to work in high stress environment and deal with emergency situations
• Extensive customer service training
• Data entry, faxing, copying, general office skills
• MS Word, Outlook, Windows, Excel
• Filing
• Receptionist
• MS Office
• Billing
• Data Entry
• Clerical
• Word
• Customer Service
• Organizational Skills
• Outlook
• Supervising experience
• Dispatching
• Computer skills
• Typing
• Logistics
• Phone etiquette
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Call center
• Administrative experience
Contact this candidate