Customer Service Administrative Support

YAGBOYAJU OLALEKAN KHALIL

Osogbo, Osun State, Nigeria +234 810-***-****/070******** *************@*****.***

PROFESSIONAL SUMMARY

Proactive and detail-oriented customer service and operations professional with experience in hospitality, and administrative support. Skilled in client relations, problem-solving, and delivering excellent customer experiences. Adept at managing multiple tasks in fast-paced environments while maintaining professionalism.

EDUCATION

Lens Polytechnic, Offa, Kwara State, Nigeria

Higher National Diploma (HND) in Mass Communication 2024

Lens Polytechnic, Offa, Kwara State, Nigeria

National Diploma (ND) in Mass Communication 2021

EXPERIENCE

Customer Success Executive Freelance 2023-2025

• Built and maintained long-term relationships with customers by ensuring product adoption and satisfaction.

• Onboarded new clients, guiding them through setup and ensuring smooth integration with company services.

• Delivered product training sessions via zoom and created resources to improve customer experience.

Remote Customer Support Associate Virtual Assistance 2022-2023

• Responded to customer inquiries via email, live chat, and phone across different time zones.

• Used CRM tools to track and resolve customer issues effectively.

• Collaborated with virtual teams to stream line workflows and improve service delivery.

• Maintained accurate records of interactions while adhering to data protection and company policies.

TNT FM Kwara state, Nigeria

S.I.W.E.S Training (Customer- Facing Role) 2020-2021

Assisted with audience inquiries and listener feedback to improve engagement.

Handled translation and editing tasks requiring accuracy and clear communication.

Supported newsroom coordination, demonstrating multitasking and teamwork.

CERTIFICATES

• Conflict Management and Effective Communication

• CRM for customer service

• Customer service Fundamentals

SKILLS

Customer Service & Client Relations.

Communication & Interpersonal Skills.

Administrative Support.

CRM tools.

Microsoft Suites.

Time Management & Multitasking.

Problem-Solving & Conflict Resolution.

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