Customer Service Account

Lead Teller

My community credit union

Feb **** - Present

Midland, Texas

Experience

Oversaw daily operations of the teller line, ensuring compliance with bank policies and procedures while delivering exceptional customer service. Trained and mentored new tellers on banking protocols, customer interaction, and sales techniques to enhance team performance. Utilized banking software to manage transactions and maintain customer account information, ensuring data integrity and security. I make the schedule

Process ATM

I order FED when needed

I handle any reject checks, or any transaction that the tellers aren’t able to do

Invoice and Expense Manager

J5 trucking

Jun 2023 - Sep 2023

Midland, Texas

I was keeping up invoices, and expenses. Managed annual budgeting and forecasting. Updated and maintained databases with current information. Cashier

Comet cleaners

Jul 2022 - May 2023

Midland, Texas

Processed credit card, cash payment ensuring all transactions were accurate. Resolved customer complaints professionally in accordance with company policy. Learned roles of other departments to provide coverage and keep store operational. Trained new team members in cash register operation, and customer services. Performed opening and closing procedures including counting cash drawers and preparing deposits.

Cashier and Sales Person

Tjmax

Jul 2021 - May 2022

Midland, Texas

Learned roles of other departments to provide coverage and keep store operational. Kept check-out areas clean, organized and well-stocked to maintain attractive store. Helped with purchases and signed customers up for rewards program. Answered customers' questions and provided information on store procedures or policies. Welcomed customers, offering assistance to help find store items. Processed returns and exchanges of merchandise in accordance with store policies.

Summary

Reliable Teller recognized for high

productivity levels and efficiency in

completing tasks. Possess

specialized skills in customer service,

cash handling, and transaction

accuracy. Excel at communication,

problem-solving, and time

management, ensuring smooth

and efficient operations in fast-

paced environments.

Customer service Advanced

Skills

Cash handling Advanced

Transaction accuracy Advanced

Communication Advanced

Problem-solving Advanced

Time management Advanced

Cash drawer balancing Advanced

Cash counting Advanced

Bilingual in Spanish Expert

Spanish Native

Languages

Isabel Montoya

Lead Teller

432-***-**** ***************@******.*** Midland, TX 79701 High School Diploma

Midland High School

2023 Midland, TX

Education

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