Patient Care Customer Service
Resume:
Caroline Jumper
224-***-**** ️ ***************@*****.***
Professional Profile
Enthusiastic medical professional with 8+ years’ healthcare experience spanning direct patient care, outpatient specialties, and administration. Skilled in vitals, EKG, specimen collection, infection control, phlebotomy, patient education, customer service, medical billing and scheduling, client relations, patient/provider communication, inventory, care plans, insurance, and EHR documentation. Known for adaptability, professionalism, positivity, and strong communicative skills in fast-paced settings. Experience
Patient Care Technician
Sentara Princess Anne Hospital, Virginia Beach, VA Dec 2024 – Sep 2025
● Delivered direct patient care and supported fellow staff during exams and procedures.
● Performed vitals, EKGs, phlebotomy, wound care, glucose checks, catheter care including foley insertion/removal, IV assistance, nasal swabs, telemetry setup, ADL assistance, patient transfers, specimen collection, and administrative assistance.
● Maintained Epic documentation, oversaw call bell statuses, and implemented infection control. Front Medical Assistant and Care Coordinator
Dermatology, Incorporated of Virginia Beach, VA Jun 2023 – Sep 2024
● Served as medical assistant and reception biller / scheduler in high-volume dermatology clinic.
● Maintained 112,000+ paper charts and aided in scribing, call triaging, faxing, and patient flow.
● Provided patient education, addressed concerns, and supported providers during treatments.
● Trained 3 new team members to meet and exceed office standards. New Patient Coordinator
Kempsville Chiropractic, Virginia Beach, VA Sep 2022 – Jun 2023
● Oversaw new patient intake, leads, scheduling, and communication for up to 200 patients daily.
● Coordinated outreach, appointment check-ins, care plans, billing, practice tours, and education. Flight Attendant
Breeze Airways, Norfolk, VA Aug 2021 – Sep 2022
● Ensured passenger safety, communication, and service for 130+ travelers per flight. Receptionist and Administrative Assistant
ABC Healthcare (now ABC, and Apria Company), Chesapeake, VA 2016–2018; 2019–2021
● Managed front desk and assisted in insurance verification, scheduling, inventory, quality assurance, education, prescriptions, billing, and patient support in a DME/HME clinic.
- Education, qualifications, and professional references on the following page - Education & Qualifications
● Patient Care Technician Program graduate, Sentara College of Health Sciences, Chesapeake, VA, with 2 months’ full-time clinical experience at Sentara Obici Hospital, Suffolk, VA — 2024
● AHA BLS certified EKG and Phlebotomy qualified — 2025
● Studio Art, Graphic Design studies, 52 credit hours with GPA 3.81, Queens University of Charlotte — 2017–2019
● High School Diploma with honors, Westlake Christian Academy — 2012 Professional References
Jamie-Lee James, BSN RN (Clinical Nurse Manager at Sentara Princess Anne Hospital, Unit 5A):
757-***-**** for personal 757-***-**** for office ️ *******@*******.*** Jennifer Pike, MD (practicing doctor, owner of Dermatology, Incorporated of Virginia Beach):
Jennifer Hernandez, RN (personal, Portsmouth, VA; nurse at Sentara Norfolk General Hospital):
LaBonnie Jones (colleague who oversaw clinicals, Suffolk, VA; PCT at Sentara Obici Hospital):
757-***-**** ️ ********@*******.***
Krissy Kirby (manager, ABC Health Care):
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