Customer Service Data Entry
Resume:
T A Z I A H I D E L B I R D
C O N T A C T
******.********@******.***
Conroe, TX
HEARNE HIGH SCHOOL
General Studies Diploma
E D U C A T I O N
S K I L L S
Customer Service & Front Desk
Support
Conflict Resolution
Multi-line Phone Systems
Appointment Scheduling
Data Entry & Records Management
Professional Communication
Confidentiality & Security
Awareness
Hospitality & Client Care
Reliable and adaptable professional with experience in customer service, caregiving, and corrections. Skilled in communication, multitasking, and handling fast-paced environments with professionalism. Ready to bring strong people skills and attention to detail into an office receptionist role.
WORK E X P E R I E N C E
Texas Department of Criminal Justice 2022 - PRESENT Corrections Officer, Huntsville, TX
2020 - 2022
Caring Companions
In-Home Caregiver, Hearne, TX
ReconMR 2019-2019
Call Center Representative
Maintain safety and order while interacting with a diverse population in high-pressure situations
Monitor and document daily activities with strong attention to detail and protocol
Develop communication and de-escalation skills, handling conflicts professionally and calmly
Collaborate with team members and administrative staff to ensure smooth operations
Provided compassionate support to clients in managing daily living tasks
Maintained confidential records, scheduled appointments, and coordinated medication reminders
Served as a trusted communicator between patients, families, and medical providers
Handled 50+ customer inquiries per shift with professionalism and patience
Documented customer interactions accurately using internal systems
Resolved issues efficiently while maintaining a positive tone P R O F I L E S U MMARY
Greeted guests warmly, took meal orders, and ensured dietary needs were met
Practiced sanitation and organization standards in a fast-paced, regulated environment
Worked collaboratively with hospital staff and kitchen teams Baylor Scott & White Health
Hostess, College Station, TX
2019-2020
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