Customer Service Quality Control

Duane Robinson Jr.

Objective

Reliable and versatile professional with extensive experience across multiple industries, including vehicle detailing, warehouse operations, assembly, and maintenance. Skilled in moving and organizing vehicles, car detailing, loading/unloading, and operating various machinery. Proven ability to work efficiently in fast-paced environments with a strong work ethic, excellent attention to detail, and exceptional customer service skills.

Skills

Vehicle Detailing: Expertise in exterior and interior cleaning, waxing, and vehicle upkeep.

Lot Operations: Efficient vehicle organization, lot management, and vehicle inspections.

Warehouse Logistics: Loading/unloading, order picking, packing, and inventory management.

Customer Service: Excellent interpersonal skills for customer interactions and problem resolution.

Heavy Lifting & Equipment Operation: Ability to lift heavy items and operate machinery such as electric pallet jacks.

Assembly & Production: Skilled in assembly line operations, machinery use, and quality control.

Maintenance & Repairs: Basic knowledge of power tools and machinery maintenance.

Detail-Oriented: High attention to detail in vehicle and product inspections.

Team Collaboration: Ability to work effectively in team-based environments.

Work Experience

Porter/Car Detailer

Bommarito Automotive Group, St. Louis, MO

September 2022 – January 2024

Cleaned and detailed vehicles, including washing, waxing, and interior cleaning to meet company standards for quality and customer satisfaction.

Moved vehicles across the lot, ensuring proper arrangement for efficient storage and easy access.

Inspected vehicles for damage and ensured they were in top condition before customer deliveries.

Assisted in the preparation of vehicles for dealership displays and customer test drives.

Provided excellent customer service during vehicle pick-up/drop-off and answered customer inquiries.

Picker/Packer

Dollar General, St. Louis, MO

June 2022 – September 2022

Operated a standing pallet jack to pick and pack orders in the warehouse, ensuring timely and accurate order fulfillment.

Worked in the freezer and cooler sections, efficiently organizing inventory and preparing items for shipment to retail stores.

Maintained safety and organization in the warehouse while following all company procedures and safety guidelines.

Assisted in unloading deliveries and restocking shelves, ensuring proper organization of inventory.

Worked in a fast-paced environment, meeting daily order quotas and contributing to team goals.

Lot Attendant/Detailer

Carvana, St. Louis, MO

February 2021 – September 2021

Managed vehicle movement in the lot, optimizing parking and ensuring a smooth flow of inventory.

Detailed vehicles thoroughly, ensuring a high level of cleanliness for customer deliveries.

Conducted pre-delivery vehicle inspections, identifying and reporting any damages or maintenance needs.

Assisted with customer vehicle drop-offs and pickups, providing superior customer service and ensuring a positive experience.

Helped maintain a clean and organized lot, ensuring safety for both customers and staff.

Assembly Line Worker

Presence From Innovation, St. Louis, MO

October 2018 – October 2020

Operated assembly line machinery for the production of plastic and molded products, adhering to strict quality standards.

Conducted routine inspections of finished products and communicated any defects or irregularities to supervisors.

Maintained a clean and organized work environment, following all safety protocols.

Worked collaboratively with team members to meet daily production goals.

Utilized hand tools and basic machinery for assembly and quality control.

Education

High School Diploma

Northwest Academy of Law, St. Louis, MO

August 2009 – May 2013

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