Information Technology Technical Support

An adaptable, diligent, and results-driven IT professional with a strong foundation in Information Technology. Possessing a Diploma in Information Technology from Central University of Technology, complemented by hands-on experience gained during an Information Technology internship at Mantsopa Local Municipality. Eager to contribute technical proficiency and problem-solving skills to a dynamic IT environment. AREAS OF EXPERTISE

• Creating new users and passwords Management ● IT Assets Register ● System Access Audit

• System Backup & restore ● System Conversion Assistance ● System Admin and Access setup

• Support Call Management ● ERP System Upgrading ● System Installation and Configuration

• Hardware and Software Setup ● Power backup setup ● End User Setup and assistance SKILLS & COMPETENCIES

Personal Skills: Leadership Skills, Ideation, Analytical Skill, Time Management; Problem solving skills, Planning and organisation, Relationship building, Teamwork, Punctuality, Fast Learner, Effective Communication.

Communication Skills: Excellent interpersonal skills, business etiquette, conflict mediation and resolution, negotiation and group training facilitation.

Systems Utilization and Technology Skill: Proficient use of MS Office Suite (Word, Excel, And PowerPoint, Outlook, OneDrive, Windows); Hardware and Software Skills: Computer Hardware Systems and components, IT Troubleshooting, Onsite technical support

LANGUAGE PROFICIENCY

• Proficient in: Sesotho, English

• Read, Speak, Write: Sesotho, English

PROFESSIONAL WORK EXPERIENCE

Present

Information Technology Intern Mantsopa Local Municipality 05/2022 - 04/2024 05/2024 – 04/2025 Responsibilities:

• Full Installation and Upgrades of Munsoft ERP System on Servers and Workstations.

• Full Installation and Upgrades of Sebata ERP System on Servers and Workstations.

• Troubleshooting network connectivity issues, ensuring uninterrupted operations..

• Installation and maintenance of software updates to optimize system performance.Data Integrity Tests and troubleshooting

• Providing support for software and hardware issues, including printers, computers, and routers.Assist in the preparation of the Client blueprint.

• Server restart and reboot

• Full Admin Support for ERP systems.

• User Menu access management and password management tasks.

• Creating users, and user monitoring

• User Acceptance Testing.

EDUCATIONAL & PROFESSIONAL CERTIFICATION

• Diploma in Information Technology

• Central University of Technology

• Year Started: 2018

• Year Completed: 2021

REFEREES

1. Mmamahlare Miram Malele - Mantsopa Local Municipality, ICT Technician, Contact: 073*******, Email: **********@*****.***

2. Raymond Jagers - Mantsopa Local Municipality, ICT Technician– Contact: 051*******, Email: ********@********.**.**

3. Mpho Macheli - Mantsopa Local Municipality, Skills Development Facilitator – Contact 071*******, Email: *****@********.**.**

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