Customer Service Project Management
Resume:
October **** to
Current
February **** to
Current
Profile
Executive Director with extensive experience at Larsen Family Enterprises Group, focusing on strategic planning and operational efficiency. Successfully launched a marketplace that empowered independent businesses, resulting in enhanced client relationships and substantial sales growth. Proficient in project management, team leadership, financial planning, and market analysis.
Skills
Project management and budget
oversight
Contract negotiation and management
Client relationship and business
coaching
Financial planning and market analysis
Creative development and marketing
strategy
Strategic planning and operational
efficiency
Team leadership and training
development
Crisis intervention and management
Cross-functional collaboration and
performance evaluation
Process improvement and quality
control
Sales growth and management
strategies
Data interpretation and reporting
Public speaking and speechwriting
skills
Community engagement and
stakeholder relations
Vendor relations and partnership
development
Experience
Bill Lampe Group
Dallas, TX
Producer/Insurance Sales Agent
Directed promotion of Life & Health Insurance across B2C and B2B channels. Recruited and trained agents, driving significant sales growth. Crafted strategies to improve market presence and foster client relationships. Larsen Family Enterprises Retail Services
Dallas, Texas
Retail Business Consultant
Conducted market research to evaluate customer service quality and regulatory compliance.
Analyzed retail operations, identifying improvement areas to enhance customer experience.
Developed strategic plans for product placement, increasing sales potential. Collaborated with management to implement effective staff training programs. Facilitated workshops to improve team communication and operational efficiency. Evaluated competitor activities to maintain competitive advantage in retail sector. Recommended technology solutions to streamline processes and enhance customer interactions.
Advised on inventory management practices, reducing costs and improving turnover rates.
Jeanette Larsen
Plano, TX 75074
************@*****.***
WWW: https://www.linkedin.com/in/jeanette-larsen-367b46342/ WWW: Bold Profile
January 1988 to
Current
January 2005 to
June 2018
January 2024
June 2008
May 1994
August 1986
Larsen Family Enterprises Group
Plano, TX
Executive Director
Designed and launched marketplace for independent businesses, empowering clients to thrive.
Oversaw all aspects of business development, marketing, and execution. Directed strategic initiatives to enhance operational efficiency across multiple units. Managed budget planning and resource allocation for optimal performance. Coordinated cross-functional teams to implement effective policies and procedures. Developed staff training programs to improve skills and foster growth. Cultivated stakeholder relationships to ensure alignment with organizational objectives.
Analyzed market trends to inform strategies and drive competitive advantage. Paradise Oaks Youth Services
Sacramento, CA
Psychotherapist
Delivered comprehensive counseling services across multiple states, specializing in marriage and family therapy.
Conducted individual therapy sessions to effectively address diverse mental health needs.
Developed tailored treatment plans based on thorough client assessments and goals. Facilitated group therapy sessions to foster peer support and discussion on mental health issues.
Utilized evidence-based techniques to enhance coping strategies for clients facing challenges.
Collaborated with multidisciplinary teams to ensure coordinated and holistic client care.
Maintained accurate and confidential client records in strict compliance with regulations.
Provided crisis intervention services for clients experiencing acute psychological distress.
Education
Entre Institute
St. George
SaaS, Marketing, Sales, Motivation/Influence
Certificate of Completion
Capella University
Minneapolis
Clinical Psychology
MS
University of Utah
Salt Lake City
Psychology/Sociology
BS
Technology College
Roosevelt
Business Administration, Computer Science
Associate
Activities and Honors
Proud, Patriotic American. Active in Community, State, and National Politics Community Volunteer, Mentoring & Coaching Personal Growth & Development Author, Podcaster, Videographer, Blogger
Public Speaker & Influencer
Accomplishments
Designed and Developed an Effective Treatment Program to rehabilitate Female Adolescent Sex Offenders still used in the US today Significantly Improved personal productivity and agency revenue by increasing billable hours as a Psychotherapist from 50% of time spent to over 96% of time spent.
Developed business plan and training curriculum for a program that empowers would-be entrepreneurs to create successful businesses while significantly reducing start-up costs
Designed, Developed tested and launched "Eat Like a King", a personalized family meal plan that effectively reduces family food budgets up to 70% while increasing quality of eating, reducing time in the kitchen, and fostering closer family ties. US Constitution Advocate and Educator, Empowering citizens to take an active role in civic responsibilities using legal, non-violent methods 20 years experience fostering leadership and growth with girls and young women as a Girl Scout Leader and Leader Trainer.
Certifications
LIcensed Insurance Agent (Life, Annuities, and Health) in Texas Websites, Portfolios, Profiles
https://lfeg.org
Contact this candidate