IT Support Manager
Resume:
Kevin Villars ***** John Wild Rd
Ponchatoula LA. 70454
************@*****.***
August 25, 2025
Dear Sir or Madam:
Following my high school graduation in 1988, I enlisted in the U.S. Air Force where I served for six years as a Communications Computer Systems Operator and Crypto Specialist, holding a Top-Secret SCI Security Clearance. After receiving an honorable discharge in 1995, I have held various IT positions with diverse responsibilities.
From 1995 to 2002, I worked for various companies, gaining diverse skills. In 2002, I joined Data Protection Services, managing Network & Vaulting infrastructure and developing Help Desk procedures. Over 14 years, I expanded DPS to over 1PB of stored data across 100 servers and several customer locations. I coordinated three Data Center moves and supported multiple online backup products
(LiveVault, Advantage, Asigra and DataCastle RED). At its peak, I led a team of 12 Engineers. Our company went through three acquisitions; the last one relocated our Data Center to Boston. I trained their staff before they closed operations in Louisiana at the end of 2016. In 2017, I joined Sunpro Solar as IT Director to manage in-house IT. Over 5 years, the company expanded from 40 to 5000 employees, and I grew the IT staff from one to 35 members. In 2022, Sunpro was acquired by ADT Security and rebranded as ADT Solar. A few years later, I transitioned to ADT as they moved away from the solar business, serving as Senior IT Manager for MMB Support and SQL Admin teams. I was released in a company-wide RIF on March 12, 2025. In April of 2025, I began work as an IT Support Manager at Posigen in New Orleans, another local Solar company. After a couple months, it was clear that the passage of a new bill in Congress would drastically affect the business. On August 24, they were forced to close the New Orleans branch of the company, so I was laid off.
I bring years of experience and dedication to help companies grow in productivity. To excel in this field, one must love the work and continuously advance their knowledge to stay ahead in technology. I am qualified and have the skills to significantly contribute to your company. I aim to continue growing as an executive or manager in infrastructure, networking, projects, or customer support. Over 36 years in IT, I have developed, installed, maintained, and supported servers, workstations, mobile devices, printers, software applications, and network environments. As a recognized professional with extensive technical and operational experience, I've consistently achieved progressive job responsibilities through attention to detail and motivation for success. Thank you for considering my qualifications; I look forward to discussing them further.
Kevin Villars 39722 John Wild Rd
Ponchatoula LA. 70454
************@*****.***
Objective
Apply skills gained from experience in various IT infrastructures and networking environments.
Actively seek responsibilities that challenge my experience and knowledge.
Use my leadership and customer service skills to improve internal and external relationships.
Most recently, I have been working remotely; however, I am open to working on-site and traveling if required.
I am open to relocation if needed.
Work Experience
POSIGEN (Remote work)
IT Support Manager Apr ’25 – Aug ‘25
Supervised the Service Desk & App Support Teams
The company was a Google Workspace shop
Managed transfer of the Monday.com ticketing system to Jira Service Management
Started the process of knowledge documentation for our Agents and customers
Redesigned all support & after-hours procedures
Focused the teams on customer relationships, expectations & SLA adherence ADT SECURITY (Remote work)
Senior IT Manager Jan ’24 – Mar ‘25
Supervised the MMB Support and SQL DBA Teams.
Oversaw the transition from the Freshdesk and Remedy systems to ServiceNow for incident management.
Oversaw knowledge transfer and training for new contractors across teams after ADT opted for offshore workers over full-time employees.
SUNPRO SOLAR / ADT SOLAR
IT Director Mar ’17 – Dec ‘23
Started at the company with 40 employees using outsourced IT. Transitioned the IT department in-house and served as the sole IT professional.
I oversaw 5000 employees and 35 IT professionals, managing all aspects of IT from workstations to servers and building a nationwide network.
All data was stored locally at multiple sites.
I transitioned from Hosted Exchange to Office 365.
At peak, we hired 300 new solar employees monthly, and my team handled provisioning and training for iPads, iPhones, and workstations.
We transformed the company from a small operation to a secure infrastructure suitable for public acquisition.
After a period of five years, the company was acquired by ADT and subsequently rebranded as ADT Solar.
DATA PROTECTION SERVICES / VAULTLOGIX / INTERCLOUD SYSTEMS VP of Networking & Client Operations Oct ‘02 – Jan ‘17 Kevin Villars 39722 John Wild Rd
Ponchatoula LA. 70454
************@*****.***
Managed and oversaw rapid IT growth from a small service provider to a national provider with over 1 petabyte of managed data.
Oversaw and conducted the transition from third-party co-location of IT infrastructure to an in- house company-owned primary data center.
Served as HelpDesk Manager, supporting both in-house and customer-based support issues.
Supervised a team of up to twelve engineers.
Developed, maintained, and oversaw procedures to ensure excellent levels of customer service.
Acted as Technical Lead, supporting thousands of clients with the installation and maintenance of backup software.
Maintained proficiency in all major operating systems and applications to perform reliable backups and restores.
Managed dozens of servers and storage area networks (SANs) containing over 1 petabyte of data.
Developed and managed infrastructure mirroring data from primary to secondary data centers.
Implemented and managed all networking and firewall equipment and configurations.
Managed email servers and accounts for all company employees.
Managed and facilitated Emergency Operations during Hurricane Katrina, ensuring zero downtime for DPS in downtown New Orleans.
AMC COMMUNICATIONS / MADISON RIVER COMMUNICATIONS
LAN Administrator, Operations Coordinator Nov ‘99 – Oct ‘02
Redesigned Network Configuration upon hire
Implemented backup strategy and Backup Domain Controllers
Developed help desk procedures for efficient administration
Supervised up to five technicians
Administered Exchange Mail for company and ISP Internet Mail for clients
Managed inventory of computers and telecom devices
Sole IT person responsible for all IT functions and telecom organization in New Orleans, including dispatch and scheduling
ACS-GSG
LAN Administrator, Computer/Network Engineer Aug ’97 - Nov ’99
Contractor for ACS at Minerals Management Service (US Dept of Interior)
Responsible for NT/Novell administration and maintaining PCs and printers for 500 users.
Led various projects to upgrade network operating systems, desktop operating systems, and PC hardware.
TEKSYSTEMS
Computer/Network Engineer Sep ’96 - Aug ’97
PC and LAN support at Shell Norco Refinery
Upgraded 1,500 users to Windows 95 and servers from OS2 to NT
Troubleshot to maintain user applications on the new OS
Handled PC upgrades, repairs, and installations
Help Desk support at Texaco
VANSTAR CORP.
Computer/Network Engineer Mar ’95 - Sep ’96
Provided on-site support for troubleshooting and repairing PCs, laptops, and printers.
Maintained HP, Compaq, and AST home computers through maintenance contracts.
Supported various electronic devices at commercial sites.
I acquired extensive knowledge of PCs, printers, and electronic equipment. Kevin Villars 39722 John Wild Rd
Ponchatoula LA. 70454
************@*****.***
US AIR FORCE – (Held Top-Secret SCI Security Clearance) Computer/Network Engineer, Communications Computer Systems Operator Mar ’89 – Mar ’95
Supported all base desktops and printers
Ran most of the fiber backbone on base
Trained new Airmen upon arrival
Handled Crypto & COMSEC materials for Communications Squadron
Operated in Data Processing Center and Communications Center
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