Customer Service Representative

Kelly V. Hawkins

**** ******** **. **** *

Tampa, Fl. 33611

Phone: 813-***-****

Objective: To have a challenging yet rewarding career, while being part of a fun fast paced environment. I possess the ability to multi task, I am well organized. I am very self motivated person and always eager to expand my knowledge I obtain. West Shore Beverage – customer service. Stcocked maintained inventory Jan 2021 until March 2022

Maneger: Jacskon

Owner: Brigedesh

2011 -2020 Transamerica Commissions

Responding to call from the field agents regarding their compensations. Doing calculations, updating billing forms and advising of pay cycles and target amounts 2008-20011

Western Reserve Life Insurance New Business / Agent services Responding to inbound calls from field agents regarding life new policies. Assisting with underwriting calls regarding form required to get Life policies issued in a expedited manner. Employment Experience: 2005

2005-2008: AEGON Financial Partners Field Communication Customer Service Representative Take inbound calls from our field force and assist them with any outstanding requirements. Worked from home at times. Fax or e-mail any incomplete requirements to get the life insurance policy issued. Create work within AWD for the Case Coordinators, with attached Labs or received requirements. Notate cases when speaking with the Agent or client. Crossed trained with the Commission Department. Assist agents with commission base questions. Explaining the commission statement with the agent if they have any questions. Knowledge of MTRK, AWD, Cyberlife, CK-4, VTGI, DSS 2W2 -2W4 Knology : Customer Service Representative ( Huntsville, Al ) Take inbound calls from customers regarding their cable questions, cable bills or cable problems. Troubleshoot over the phone for any cable problems the customer may be having. Explaining in detail the customers cable bills and going over any others questions and or concerns the customer may be having with their bill. Dispatcher

( Pinellas Park Fl ) Troubleshooting and provisioning due to conflicts that may arise with the equipment or customers Acting as a inter - department liaison in order to coordinate solid completion of installations and upgrades. Coordinating technicians with daily work schedule

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