Program Manager Quality Assurance

Maurice S. Barnett

*******.*******@*****.*** •

www.linkedin.com/in/maurice-barnett/ https://www.linkedin.com/in/ruth-aine-tindyebwa-45353113?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app•

Austin, TX • 512-***-****

Summary

Senior Technical Program Manager Profile

An innovative, meticulous, and results-oriented professional, with extensive experience delivering complex projects, continuous improvement and revenue growth for global Cloud computing, software, and technology organizations. Expertise spans product ideation, SaaS, App and Cloud SDLC, customer success, data analysis, needs audits, problem-solving, quality assurance and regulatory compliance. Realize deliverables of multiple concurrent and complex programs to deadlines, budgets, and agreed specifications, with cross-functional collaboration and prioritization. Foster robust relationships with client leadership and stakeholders, by ideating solutions that resolve pain points, achieve objectives, gain trust, and win repeat business. Promote communication and augment team cohesion, enterprise-wide. Train and mentor colleagues, within positive working environments, to retain talent and build high-performance teams that boost revenue and drive organizational success.

Areas of Expertise

•Transformational Leadership

•IT Strategy – Creation & Execution

•IT Architecture

•Software (SaaS), Cloud & App

Development - SDLC

•Project Management Office (PMO) Operations

•Portfolio, Product & Technical Management

•Global Program Management

•Budgeting & Fiscal Control

•Data Center Management

•Process Optimization

•Agile Methodology

•Client & Stakeholder Relationships

•User Acceptance Testing (UAT)

•Quality Assurance (QA)

•Cross-Functional Collaboration

•Project Roadmapping

•Scope Of Work

•Goals & Objectives (OKRs & KPIs)

•Regulatory Compliance

•Team Building, Training & Mentoring

Key Accomplishments

●Developed first vendor certification program at Dell Computers, enabling millions of supply chain cost savings.

●Devised agile transformation strategy that enabled success of EOL of legacy product, while launching new product roadmap in parallel and allowing small team to launch new roadmap within 4 months.

●Built portfolio management evaluation system that prioritizes high-valued workstreams to maximize strategic goals.

Career Experience

Senior Program Manager, Amazon Web Services (AWS), Remote Jun 2022 – Present

Facilitate provision of high-quality customer support, by driving operational efficiency and augmenting performance of field teams and Technical Account Managers (TAMs). Advocate for structural change across global TAM organization and service delivery to Enterprise Support accounts. Regularly update senior leadership on progression of project status. Align internal support capabilities and activities with other functions, to optimize customer experiences following product launches. Establish metrics and key performance indicators (KPIs) for each project and monitor attainment throughout delivery process.

●Optimize client and TAM experiences with provision of additional AWS entitlements.

●Oversee entire lifecycle of up to 6 concurrent projects to schedules, budgets, and agreed specifications.

●Control program budgets worth up to $50 million.

Technical Program Management, NVIDIA, Remote Aug 2020 – Jul 2022

Led 8-strong team of Program Managers, tasked with daily operations and execution of innovative proof-of-concept initiatives. Determined and employed internal data center project protocols and streamlined development work processes, in collaboration with Engineering leadership.

●As Security Lead for Omniverse Cloud development, minimized deficiencies in Cloud-native products.

Senior Program & Portfolio Manager – Security Business Group, Cisco, Austin, TX Feb 2018 – Jul 2020

Retained oversight of strategic and portfolio program management within Security Business Group. Focused on operational efficiency, product innovation, and program execution, drove completion of virtual and Cloud network security product portfolio projects. Supported efforts of team to ensure attainment of objectives and key results (OKRs).

●Created framework that transformed organization's traditional PMO into highly adaptive agile PMO, capable of aligning

day-to-day activities to strategic goals, and ensuring better operating decisions were possible throughout organization.

Senior Director of Product Engineering & Technical Program Management, GW-FATHOM, Austin, TX Nov 2015 – Feb 2018

Spearheaded ideation, development, and delivery of AWS Cloud-based SaaS solutions, leading technical team comprising DevOps, Quality Assurance, Testing, and Salesforce CRM Program Managers. Roadmapped software development lifecycle (SDLC). Monitored performance of outsourced offshore developers. Drove continuous improvement across processes, employed Lean approach, and strengthened communication to expedite product development and delivery.

●Improved product management with introduction of Product Owner workshop that enabled sharing of best practices.

●Coordinated front-end development of online municipal water infrastructure marketplace.

Director – Business Process & Strategy, NTT Data Americas, Austin, TX Oct 2014 – Nov 2015

Designed, developed, and deployed client infrastructure, supervising team of 30 managers and engineers. Built robust relationships with leadership and decision-makers at prospective client companies, to accurately ascertain needs, determine optimum strategies, develop innovative and enterprise-wide solutions, build trust, and close deals.

●Created and refined industry-leading infrastructure with over 10,000 end-users.

●Key member of team that secured $15 million in new sales.

●Recognized as Subject Matter Expert (SME) in pre-sales support.

Vice President of Engineering & Infrastructure, Shango, Austin, TX Nov 2013 – Oct 2014

Established corporate vision and provided resilient leadership that promoted product development. Developed and rolled out agile strategies, to maximize operational efficiency across organization. Identified and realized opportunities to continuously improve product infrastructure.

●Onboarded, trained, and mentored 15 technical staff.

Additional Experience:

Senior Technical Program Manager, eBay & PayPal, Austin, TX

Senior Project Manager & Scrum Master, AT&T Mobility, Austin, TX

Senior IT Project Manager, FirstCare Health Plans, Austin, TX

Project Manager & Business Architect Consultant, USAA, San Antonio, TX

Senior Project Manager, CompassLearning, Austin, TX

Senior Manager – Global IT Project Management Office (PMO), Dell, Austin, TX

Manufacturing Process Engineer, Hewlett Packard, Corvalis, OR

Education

Bachelor of Science in Electrical Engineering (BS), Tuskegee University, Tuskegee, AL, 1993

Licenses & Certifications

Certified Design Thinking Practitioner, Cisco, Inc., 2020

Certified OKR Coach, Workboard, 2019

Six Sigma Black Belt Certification, Dell University, 2001

Certified Software Project Manager, University of Texas, 1993

Awards

Black Engineer of the Year: Special Recognition, Dell Computer, 1997

Affiliations

Certified Coach, NCAA, 2023 – Present

Non-Profit Board Member, Sports for Amateur Athletes, 2023 – Present

Commissioner, Town & Country Basketball League, 2020 –

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