Customer Service Inventory Management
Resume:
Cheryl Yates **** Airport Freeway Room #*** Haltom City, Texas 76117
***********@*****.***
QUALIFICATIONS PROFILE
Ø Managed 6 Sales Associates using the POS system closing and opening store, creating schedules, making sales, Inventory Management and sales goals for Hickory Farms. I was able to bring our store to the top store in our area sales goals between 28 malls for the year. Experience in retail as an associate handling any shift, cashier, sales, building customer clientele, re-stocking, responsibility for fitting rooms with excellent Customer Service while greeting and helping all customers entering the store. Experienced Buyer offering over 20 years in the Aviation Industry performing both strategic and tactical buying. Ability to work under pressure, to meet deadlines, detail oriented while always taking the extra step to go above and beyond. Adept at learning and implementing new procedures. Successful with cost recovery and cost reduction programs. Experience working with international companies. Excellent, enthusiastic, reliable, Customer Service oriented and responsible team member. EMPLOYMENT BACKGROUND
Manager – Hickory Farms – Hulen Mall 2019-2020
§ Managed 6 Sales Associates
§ Worked in a POS system
§ Scheduled associates for shifts in “When I Work” application
§ Kept abreast of Sales Goals to work and train leading by example
§ took care of Inventory Management
§ Sampled items that were slow moving to help move product Supply Chain Procurement Planner Buyer III; Triumph Aerospace Structures - Red Oak, TX 2016–2019
§ SAP – 19 years of experience
§ Help expedite SIR’s, WT’s, FAIR’s, SI’s, SMRR’s, NOE’s, RTE’s and VNCR’s for production requirements
§ Purchase order placement
§ Subcontract administrator
§ Update Lean DNA daily
§ Bombardier 7000 / 8000 Wing Program
§ Resolve all invoice discrepancies, receiving and ahead of schedule parts
§ Documentation following Government and Non-Government processes
§ Cradle to grave outlook
§ Work with engineering and quality on technical and quality issues, as well as interfacing will all upper management
§ Negotiated $333,000 savings on one p.o.
§ Mitigate part problems to meet requirement dates
§ New supplier set-up with acquiring all the paperwork and QA qualifications to meet Triumph’s requirements Production/Material’s Planner; American Airlines – Fort Worth, TX 2008–2016
§ As knowledge and experience was acquired, received 3 promotions throughout my tenure.
§ Scheduling and expediting material to accommodate engine builds to meet scheduled dates.
§ Mitigate when necessary to keep builds in process and on time.
§ Make sure parts are on order or available to accomplish Bill of Work requirements.
§ Resolves receiving issues on items that are discrepancies and have a NCR, non-conformance report.
§ Coordinates with Supervisor’s, Crew Chiefs, Production, Engineering and Supply on issues and solutions to problems.
§ Help Finance to ensure budget resolutions.
§ Prioritizes and schedules kitting operations.
§ Provides Customer Service in all aspects and committed to make sure TAESL (Texas Aero Engine Services) was a financial success.
§ Team with other departments to reduce Gate 2 module turn time and delivery time of parts to build.
§ Lower total inventory while resourcing SUM (Serviceable Used Material) when work scopes allow, helping increase profit.
§ Filled in for Supply Supervisor when needed.
§ Work 2nd shift to cover all the internal repair shops, all Module build shops, 757 and 777 Build Lines and Test Cell while maintaining my own 06 Module build shop and QA Kitting.
§ Weekend Coverage often to help all of TAESL.
§ Worked AOG’s (Aircraft On Ground) when needed for all field stations.
§ Gathered parts needed for field trips for a mechanic to fly and repair an Out Of Service aircraft all over the world.
§ Facilitated a Parts Meeting at the beginning of every day with Crew Chiefs or Supervisors of the whole facility to discuss any needs, concerns or needs for each engine build in WIP (work in progress). Inventory Management/Customer Service Representative; American Airlines – Fort Worth, TX 1998–2008
§ As knowledge gained and expectations exceeded, earned 3 promotions in Inventory Management.
§ Inventory Management’s Employee of the month out of Tulsa, Fort Worth and Kansas City employees.
§ Contacted suppliers daily to discuss the shipping commitments to meet deadlines.
§ Research and resolved incoming receiving discrepancies and invoice problems.
§ Expedite purchase orders and repair orders to support aircraft maintenance.
§ Managed the “Shortlist” for parts to support aircraft during heavy maintenance checks, modifications and 145 customer repair work. Including being focal point for constant communication with the docks of delivery status. Purchasing Agent; Summers Electric – Fort Worth, TX 1990–1994
§ Through increased knowledge and personal dedication, gained 2 promotions from receptionist.
§ Negotiated pricing with suppliers and placed orders to support operations.
§ Maintained inventory levels while watching for minimum quantity, price level breaks and forecasting seasonal trends to adjust inventory.
§ Performed cycle counts, resolved stock discrepancies and teamed with sales, suppliers and customers to place separate orders for large scale projects to ship directly to the customer. Branch Manager Secretary; Summers Electric – Fort Worth, TX 1982–1990
§ Processed the hourly and bi-weekly payroll and accounts payable.
§ Filed workman’s compensation and auto insurance claims for the branch.
§ Responsible for the daily bank deposits and customer invoicing.
§ Managed and organized office maintenance, functions and meetings.
§ Receptionist
§ Managed a 25 line, 22 extension switchboard
§ Data entry, filing and mail distribution.
PROFESSIONAL DEVELOPMENT
§ SAP, Microsoft Office and Windows, Excel, Access and PowerPoint experience.
§ Completed Beginners AAPICS and View Direct Training.
§ Attended a Value of Respect Class.
§ Participated in Team Communication Training.
§ Attended a Franklin Covey’s Seminar “What Matters Most”.
§ Completed Jim Cremlin’s Communication Class.
§ Completed Yellow Belt Class with Yellow Belt Project implemented awaiting approval.
§ Purchasing class completed.
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