Customer Service Medical Billing
Resume:
Gabrielle Cooke
Career Objective: To obtain gainful employment with a healthy work/life
balance in the surgical scheduling field.
Apt 202
Virginia Beach, VA 23452
**********@*****.***
EXPERIENCE
All 4 One Home Healthcare, Virginia Beach, VA — Prior Authorization and Medical Billing Clerk
January 2025 - March 2025
Verify insurance and submit timely authorizations for Start of Care (SOC), Resumption of Care (ROC), and Recertifications.
Monitor patients' insurance monthly and update changes to ensure accurate billing and care coordination.
Sentara Princess Anne Hospital, Virginia Beach, VA — Administrative Associate
September 2024 - October 2024
Served as the first point of contact for patients, families, and visitors. Provided administrative and clerical support to the department using strong computer and customer service skills.
SMG Plastic Surgery, Virginia Beach, VA — Specialty Resource Coordinator
August 2023 - September 2024
Scheduled surgeries and coordinated with multiple providers to collect all necessary medical documentation and insurance verifications. Ensured pre-operative appointments were completed and communicated directly with patients.
Supported physicians with administrative duties, including scheduling, data entry, and referral management.
EDUCATION
South University, Virginia Beach, VA — BSN Registered Nursing August 2024 - PRESENT
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Medcerts, Online — Medical Coding and Billing Certification January 2023 - April 2023
Graduated April 13, 2023
SKILLS
EPIC, AllScripts, Athena.
Medical
Administration-Skilled in
insurance verification, prior
authorizations, and
HIPAA-compliant record
handling
Communication- Strong verbal
and written communication;
professional customer service
with patients and healthcare
providers
Organization and
Multitasking- Able to manage
high-volume tasks in
fast-paced clinical and call
center environments
Typing Speed: 50 words per
minute
LANGUAGES
English: Native proficiency
German: Basic speaking and
comprehension skills (learned
while living in Mannheim,
Germany for 3 years)
Forest Park High School, Woodbridge, VA — HS Diploma Graduated June 2012
Focus in General Studies
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