Scrum Master Software Development

ARULANANDAM JOSEPH

**** *. ****** *****, ***** Jordan, UT 84095

732-***-**** ************@*****.***

OBJECTIVE

AI Engineering Professional proficient in all phases of the software development lifecycle. Adept at working with Agile and Scrum methodologies to accomplish project milestones according to specific timeframes. Highly organized and detail-oriented professional with 20+ years of progressive experience in the field.

EDUCATION

M.B.A University of Massachusetts (Amherst) – Part-time Online 2010 - 2012

B.E. Madurai Kamaraj University (India) 1996 - 2000

AWARDS AND ACKNOWLEDGEMENTS

PMI certified PMP 2022 - 2025

SAFE Agilist Certified 2022 - 2023

CSM Certified Scrum Master from Scrum Alliance 2021 - 2023

HashiCorp Terraform Certified Associate 2024

SKILLS

Adept in building Agentic AI solutions using Langchain, Langraph, AWS Bedrock, RAG, MCP, N8N No code, and Python.

Skilled in Java, Google Apigee API Gateway, Web services, React.js, Node.js, RxJs, Redis, Cassandra, Kafka, JUnit, Microservice architectures, Docker containers, AEM, Salesforce Service Cloud, Jenkins, and Oracle. Follow 12-factor design principles. SOLID, DRY. AWS and GCP IAM. DevOps tools CloudFormation, Chef, Puppet, and Ansible. IAM, Cloud Trail, S3, KMS, CLI, Bastion, SQS, SNS, ECS, Ec2, Elastic Search. RDS, Kinesis Streams, Firehose. Reactive and Event-driven design patterns.

Agile methodologies including Kanban and Scrum using JIRA.

Experience with JIRA, GIT/Bitbucket, MS Excel, CI/CD implementation.

Prioritization, issue triage, conflict resolution, scheduling, resource allocation, user manual, and status tracking.

Created KPI, funnel metrics including visits, conversions, click analytics, A/B Testing, market segmentation. Product design thinking using UX UI Design (Dreamweaver, Figma), Content Writing, Graphic Design, usability studies, wireframing and roadmap preparation.

SOW contract, Vendor interaction, project discovery, roadmap, ROI, legal review submission, fraud and compliance policy adherence. Financial analysis for revenue and margin projections, product requirements

Industry knowledge Financial services, HR, Retail, Advertising, and Hospitality

EXPERIENCE

JP Morgan Chase

Vice President and Previous Consultant at JP Morgan Fire Life Safety, Sustainability 2023 Sept – Current

Execute App Owner responsibilities including improvement of security posture by remediating OWASP vulnerabilities from Raven and SSAP scans, Resiliency/ Disaster Recovery testing, TLS/SSL certification lifecycle, CICD Pipeline migration to Spinnaker

Managed Infrastructure migration by re-platforming workloads from EC2 to ECS. Planned A/B Testing and built IAAC using HashiCorp Terraform.

Facilitate KTLO development of enhancements and fixes for Fire Life Safety applications for the Global Real Estate line of business using Java, Java Script, Spring, Oracle database, Node, Angular, Typescript, AWS Cloud, and Terraform. Enabled swagger UI for API application.

Improved latencies in code and query through optimization.

Jira backlog maintenance by creating EPICS, Stories, Sizing, breakdown, and grooming.

Built foundational components for Ride Share and Care Rental in the Sustainability team for carbon footprint reporting by implementing ETL pipelines using Spring, AWS Evenbridge, AWS Step functions, Datawarehouse Redshift, MFTS, and API integration.

Developed a Preferences page and related shared Api components in the Openspace application for Amenities using the React JavaScript and Typescript framework.

Built an Agentic AI Planning Assistant in Hackathon 2025 using Langchain, AWS Bedrock, Anthropic Claude 3 LLM, tools, and Python.

Outcomes:

•Improved the Audit report download time by SQL Optimization and reduced the response time from 300 seconds to 5 seconds.

•Rolled out first aider certification document upload to comply with EMEA requirements and replace manual tracking to 0%.

•Implemented ETL for Sustainability to reduce manual upload hours of 82 hrs per annum to 0 by automation.

•Met regulatory requirements to provide in-office attendance for firewardens by REST integration.

•EC2 to ECS migration resulting in cost savings of 20%

Apex Consulting, VA

Senior Technical Lead Developer at USCIS E-Verify 2022 Dec – Oct

Manage 2 Agile Pods and provide leadership. Facilitate Backlog refinement, sizing, and dependency alignment using Scrum of Scrum. Roadmap and SAFE Program Board.

Develop Historical Records Report using Java Restful Services Open API YML and Implementation, UI using React JS, report in Jaspersoft Studio, and deployed in AWS.

Develop POSTGRES SQL queries for data-population which are eligible for the annual federal National Archives and Records annual purge. Ruby on Rails maintenance.

Implemented DNS and networking changes for the AWS Application Load Balancer to improve the latency of case management web services API.

CloudFormation, Terraform templates, Chef recipes, IAM Policy, Jenkins Pipeline management. IAM, KMS, SQS, SNS, RDS, DR management.

Troubleshooting production issues in AWS using New Relic, Victor Ops, Splunk, Cloud Trail, ECS Docker container, Auto Scaling Groups tuneup, and CICD Pipeline jobs maintenance. Implement Akamai CDN changes for maintenance and shutdown procedures.

Generate and present weekly status reports to OIT on the operational metrics of the system.

Outcomes:

•Launched records management report online for E-Verify customers using TIBCO Jasper Soft and Java API Web Services and eliminate the administrative downloads of Helpdesk from 100% to 1%.

•Recommended network rule changes to bring down response time from 110 secs to 15 secs.

Process Improvements:

•Reworked Jira Dashboard to list Stories by EPICS and added swim lanes to identify blockers and stories in test status. Metrics provided including Planned, Delivered, Carryover, and Churn rate.

Tata Consulting Services, Irving Texas

Technical Program Manager at Citibank 2021 July – 2022 August

Migrated a legacy IBM API UI application to a dual DC, Akamai, NGINX, PCF, and Angular application.

Provided a cutover plan for Google Apigee API Platform for b2b and b2c.

Implemented NGINX route mapping, Akamai Property Manager changes, resolve vulnerability scans, and Angular Home Page login issues.

Scrum team execution using agile ceremonies. Simplify and improve process controls.

Effective end-to-end delivery of projects and programs. Ensures the right plans are developed, the right connections are made, the right actions taken, and ultimately, the right technical solution is delivered with quality. Mitigates risks effectively balancing short-term decisions with long-term consequences when delivering projects. Escalates with good judgment. Is proactive.

Collaborate with engineering teams to drive product roadmaps.

Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget

Generate status reports to track the progress of projects and deliverables using RAG.

Outcomes:

•Migrated UI Consent Flow Process from IBM APIc to NGINX and PCF and Spring Boot stack and improved the http drop off/bounce rate from 5% to 0%.

•Managed the execution of maintenance project to improved reliability of the system by reducing number of High vulnerabilities count from average 2 to 0 for each month and MTTR for customer complained defects from 2 months to less than 1 month. 3 legged OAuth framework used for IAM.

•Facilitated team to move into Transmit and Threat Matrix saving $400M in fraud loses due to an archaic fraud system with end of life term and limitations on new policy additions.

Process Improvements:

•Reworked Jira Dashboard to list Stories by EPICS and added swim lanes to identify blockers and stories in test status. Metrics provided including Planned, Delivered, Carryover, and Churn rate.

Mphasis, Austin Texas

Project Delivery Lead/ Senior Developer Charles Schwab 2020 October – 2021 July

Designed, developed, and coded a PCF Spring Boot application for RESTful web services that supported a data movement application for the client-facing Schwab advisories. .Net/C++ migration to Java.

Maintained and tuned Stored Procedure using PLSQL cursors for row locking.

Lead an offshore team of 5 developers to support the scalability needs of the Advisory Services Data Movement team.

Create user stories for product backlog in JIRA. Participate in grooming and pointing the stories. Metrics collection for management. Developed UML Models.

Lead by example, drive offshore stand-ups, user story completion and document meeting minutes, action items, and decisions in confluence.

Outcomes

•Improve scalability of a data movement app by migrating a .Net implementation into a PCF based Java application. System can now handle 2X customer accounts and 3X latency time. Schwab had 33M accounts and TD Ameritrade 11M accounts. Current Latency time is around 10 mins for file movement. Used Spring Boot and PCF for micro services, Rabbit MQ for Queing, SonarQube, Camel for file transfer and IAAS (GCP).

Process Improvements

•Championed TDD based application development by documenting, providing test coverage and inducting team on the best practices. Improved Code coverage to min 80% from under 80% by enforcing checks in CICD process.

Progrexion, Salt Lake City Utah

Technical Lead Developer 2019 April – 2020 October

Implemented a Credit Master Restful API integration with Credit bureaus for extracting FICO scores and provided it to front-end applications. Built ML Data models using Python and Jupyter for predicting Campaign Performance.

Implemented Control M jobs for scheduled file uploads/downloads.

Migration a legacy application to Angular and deployed it into the SalesForce Heroku platform.

Lead an offshore team of 4 developers to support UI development activities for the Credit.com re-platforming initiative of Glassfish to Wildfly server migration. Designed and developed Login integration in Affiliate Portal and stood up the application on Heroku Cloud

Review product backlog and sprint plans to identify and assign resources based on availability and expertise. Provide work break down tasks, dependency mapping, sizing estimates, participate in scoping meetings, risk call outs and release planning. Ensure they deliverables are completed on time and with quality. Manage issues, identify risks, and manage stakeholder expectations on requirements.

Lead by example, drive offshore standups, user story completion and document meeting minutes, action items, and decisions.

Outcomes

•Deliver integrations with credit bureaus to provide FICO scores with a goal to improve Customer churn rate from 50% to 10%. High performing integration with Error rate of 0%, Latency of sub-second for realtime requests using parallel async calls, 0 on indicator of Compromise by audit. Batch processing reliability improvement with error rate of 0 by implementing retries thereby reducing error resolution time from 1 day to 0. Used Java, Spring Boot, REST Webservices, Control M, MySQL,Mongo, GIT.

•Deliver Smarty Street address validation API on Mule Platform for Salesforce Transformation. Improved reliability by implementing retries and OTS error handling components resulting in 0 error rate. Sub milli second Low latency by using native Object cache. Used weighted average criteria to including managed service for auto scaling, Identity Management, Console Access, technical literacy.

•Deliver Affiliate Portal on Heroku Cloud and improve availability from 83% to 99.8%. Used Angular, CircleCI, GIT, Heroku Cloud.

•Built Linear Regression models using R, Python, Juypter Notebook to predict Campign Performance for brands advertising on credit.com

Overstock.com, Midvale Utah

Development Team Lead, Sr. Developer, Product Owner & Product Manager 2013 July - 2019 March

Built and supported a portfolio of applications using Java APIs, Spring, Maven, Oracle, ERP, Wicket UI.

Managed team of 4-8 to support maintenance projects on financial, marketing, promotions, b2b systems

Scrum master, daily standups, retrospectives, and sprint grooming. Provided management dashboard and reports including burndown charts and performance metrics like Velocity, Bug Closed %, Planned Value Earned Value analysis.

Support maintenance of a portfolio of financial applications that processes refunds, charges, credits, commissions, accounting into ERP, and finance reporting. Took up management of Order booking, short ships, and cancels.

Support maintenance of a portfolio of marketing applications that sends catalog to channel intelligence for PLA listings on Google Shopping, downloading performance metrics from Facebook and Google for Paid Search, and Publishing marketing audiences for facebook.com. Created and published catalog data feed for Publitas Online Catalog Publisher (https://www.overstock.com/Presidents-Day-Catalog-2017?TID=HP:07:EditorialL2:SpringCatalog)

Support maintenance of website components that perform data collection for user activity tracking using Omniture, google analytics, and Hadoop.Improvements to Node.js AMP modules for Search and Product pages for user tracking.

Build Data pipelines using Kafka, AWS Firehose, AWS Kinesis, AWS Streams and Elastic Cache, LogStash, and Kibana.

Outcomes

•Delivered MVP of overstockgovenment.com with goal to lift revenue by 300M. Suggested roadmap planning, stakeholder management, release orchestration. Zero error rate, availability of 99.99% using Kubernetes, Low latency of sub second by using CDN. Used Dockers, Kubernetes, Rest, React, Splunk, CICD, Git.

•Implemented refactoring to implement internationalization of financial applications. Cost Benefit analysis that included 600 person hours and a benefit of revenue lift of at-least 1%. Using JSR 354 Money Currency API versus double improved rounding errors from 5% to 0%. Used weighted average criteria including number of rounding errors, probability of coding errors, formatting support. Used Java, REST, ERP, JDBC, Hibernate, JSP, Wicket, Selenium and Graph API.

•Design and implement Data Hydration Services to provide realtime enriched data for Hadoop Batch processing. Low latency of sub second achieved using Cassandra, Redis and Asynch Streaming Kafka Queue. Logged Exceptions rate of Zero, HTTP 40X Errors Count of Zero and 14M daily customer visits a day / 150TPS. Used Spring, Kafka, Cassandra, Redis.

•Facilitate transformation of Nightly Automation job into a on-demand modern design supporting resumption from last point of failure and health check notification for shorter recovery times. Reduced time to complete an automation run from 5 days to 1 day.

•Provided roadmap plans for O Real Estate and Product Requirements in the capacity of Product Manager for rental roost.com. Financial planning to a proposal for a co-branded vacation rental website RBO. Project did not proceed due to financial constraints.

•Increased uptime from 95% to 99.99% by increasing frequency of affiliate commission job runs to 2 per day from 1 per day and memory utilization from 100% to 40% by resizing.

•Reduced response time from 2hours to 10 mins for a Promotions SKU upload process using SQL batching and thread count from 1 to 5.

•Reduced Fraudulent 1$ donations 100% by limiting the number of donations in last 1 hour from the same customer.

•Migration Proposal and Design to Lift and Shift workloads into Google Compute Engine for rentalroost.com to reduce operational spend from 80k to 20k per month. Designed using draw.io a GCP target architectural state. Identified network topology and CIDR blocks. Designed security by segregating public and private subnet (Jumpbox/NAT/Bastion host). IdentifiedSecurity groups for access control CDN and cert consideration for low latency design. Determine capacity and organization billing Financial Analysis including cost benefit and business case. Google IAM for admin access to resources.

Process Improvements

•Transformed white board based Kanban board into JIRA Scrum. Created and tracked metrics for Velocity, Churn Rate and Carryover. Average Lead time improved from unpredictable to 1.5 Sprint.

Infosys Technologies, Fremont California

Technical Lead/ Senior Developer 2012 Jan - 2013 June

Collaborated, developed, and implemented intranet applications for Apple's iAd department in Cupertino, CA using the GWT UI toolkit, html, CSS and Java Script.

Resolved security vulnerabilities.

Outcomes

•Delivered Admin Portal for a project called Silver Dollar Apple iAd using GWT toolkit. Logged Exception of 0, Security Vulnerability of 0, Latency of Sub second using row limiting and pagination. Productivity of 160 LOC/PHR compared planned 125 LOC/PHR by using reusable components. 0 Open Security Vulnerabilities by proactively working on security scans.

•Quattro was acquired by Apple to gain access to ad network. Its campaign management took was rebuilt and I developed few pages. Latency of sub second by using all JS (GWT) solution and Logged Exception and Error Count of 0 by using data mapping. Seamless dev to production deployment using plist config files with 99.99% uptime using rolling deployment into a cluster. 0 Open Security Vulnerabilities by proactively working on security scans. Used Java, GWT, Webservices,, Oracle.

Cognizant Technologies Solutions, Teaneck New Jersey

Project Manager, Lead/ Senior Developer 2009 June - 2011 December

Managed an offshore team to implement various projects for clients like JP Morgan, S&P, BCBS.

SOW contract, Vendor interaction, project discovery, roadmap, ROI, legal review submission, fraud and compliance policy adherence. Financial analysis for revenue and margin projections, product requirements

Outcomes

•Migrated Cash Proof reports from PERL to Web services/ETL/Cognos for Portfolio Management business at JP Morgan. Beta Testing resulted in reliability issues due to a few discrepancies between legacy and new report. Sub-sequentially reduced from average 5 errors per run to 0 by using a comparison report between legacy and new reports using a QA. Committed to Alpha Testing and data mapping as process improvement technique in requirements analysis. Used Cognos, Rest, JAVA, API, Informatica ETL, Control M Scheduler.

•DB Migration Plan for Sybase to Oracle at MarkitServe. Presented Refactoring Migration Strategy and Cutover planning using Big Bang or Phased Migration . Provide effort and cost estimates. Drive consensus using a weighted criteria table using Risk (40%), Cost(10%), Urgency(10%), Availability(20%) and Reliability(20%). Used Sybase and Oracle DB.

•Delivered ERIP public disclosure website for S&P. Productivity of 125LOC/PHR compared to planned 45LOC/PHR by reusing components. 0 Open Security Vulnerabilities by proactively working on security scans and following security by design during the design phase. Sub Second latency by using Caching. Used Java, Spring and IBM Websphere.

•Migrate paper based into PDF Explanation of Benefits statement for Blue Cross Blue Shield. Reduced Lead time from 30 days to 1 day.

Process Improvements

•Use data mapping to reduce requirements defects from 5% to 0% and MTTR from 2 days to 0 .

Keane, Boston Massachusetts

Senior Consultant and Developer 2005 April - 2009 March

Successfully implemented projects for Goldman Sachs.

Outcomes

•Architected and implemented a campus hire database system with user interface by replacing a offline excel process. Improved usability test score from 5 to 10. Used Java, Design Patterns, Spring, Selenium, JDBC and Hibernate.

•Supported maintenance of a performance review system. Improved reliability of system from 80% to 100% by helping with capacity planning and load testing. Performed sustained load and concurrent load testing to support 20000 users per day. Used Java, Sybase, Eclipse, ant build.

•Mentored summer intern.

IBM, Bangalore India

Senior Software Engineer 2003 June - 2005 March

Successfully implemented an intranet application for executive compensation office at IBM.

Outcomes

•Migrated a Lotus Notes based Executive Compensation into a Java based web portal. Improved usability test score from 1 to 5 by implementing recommendations from usability testing team to reduce #of clicks, re-platforming on Mainframe running IBM Webshpere, and think client interface that has lower storage requirements from 300MB to 50 MB for browser. Used Java, IBM Websphere, XML, XSL-FO.

IT Solutions, Hyderabad India

Programmer 2000 July - 2003 March

Successfully implemented internet and intranet applications for their clients.

Outcomes

•Delivered an internet and mobile applications for Dial4Snax concessions in San Diego. Enabled Productivity by providing Widget library that reduced development cycle from 3 months to 3 weeks. Used J2ME, Palm OS, Jrun, Websphere, JDBC.

Designed and implemented HR recruitment systems using Dreamweaver, Prototyping/Mockups, UML Designing, UX/UI User experience and Graphics Designer DreaMweaver. Efficiency gains of 50% from 1 month to 2 weeks in recruitment data entry and tracking.

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