North Carolina Data Entry

Amy Overby Wilkerson **** Buck Run Trail, Wake Forest, NC 27587 919-***-****

***.*.*********@*****.***

Education

BA, German, University of North Carolina at Chapel Hill, Chapel Hill, NC. Graduated cum laude with Honors.

Selected Courses in the Computer Programming Certificate Program, North Carolina State University, Raleigh, NC.

Professional Experience

Aug 2024 to Present Tharrington Smith, LLP, Raleigh, NC

Family Law Paralegal. Draft correspondence and legal documents using Adobe Acrobat and Microsoft Word. Use Odyssey to e-file and serve pleadings, and upload filed documents to NetDocuments, our document repository. Calendar all my attorney’s hearings, mediations, depositions and appointments. Tickle my calendar to call clients one week and the day before their hearings or mediations. Speak with potential clients and set up consultations, including sending them an email with a link to pay and running a conflict check. Draft conflict waivers as needed. Perform legal research using Westlaw as requested. Meet with clients to go over their financial documents for the initial and supplemental disclosures associated with child support and equitable distribution. Draft financial spreadsheets using Microsoft Excel. Draft and respond to eDiscovery requests. Draft subpoenas and upload all subpoena responses to Microsoft OneDrive. Proofread all correspondence and pleadings before they go out. Use Kofax Power PDF to edit scanned PDF files.

Nov 2021 to Aug 2024 Legal Aid of North Carolina, Inc., Raleigh, NC

Paralegal. Worked in the Raleigh office (downtown). Ordered all supplies for the office. Opened mail, scanned it, and emailed it to the recipient. Mailed regular and certified mail. Notarized documents as needed. Applied postage to different types of mail. Prepared medical record chronologies for disability cases. Reviewed appeal documents with clients and made sure they understood them. Wrote closing letters as needed. Prepared subpoenas and other documents, such as motions and interrogatories. Used Lexis Nexis to research case law as requested.

June 2021 to Nov 2021 Legal Aid of North Carolina, Inc., Raleigh, NC

Office Manager. Worked in the Farm Worker Unit. Ordered all supplies for the office; opened mail, scanned it, and emailed it to the recipient; closed all old case files by scanning the original documents and then taking them to the shredding container. Performed reconciliation accounting for office petty cash.

May 2020 to Sep 2020 Doctors Making Housecalls, Durham, NC

Lab Team Member. Ordered recurring labs for patients; answered the lab team telephone number; and responded to emails, mostly providers asking for labs to be run or lab results for their patients. This job entailed working with an EHR system.

2018 to 2020 Belk, Raleigh, NC

Department Manager. Manager of the children's department at the store at Triangle Town Center. Supervised from zero to three employees, ensured stock was returned to the correct location, and rang up customers as needed. Also promoted the Belk credit card to all customers. Assisted customers with their customer service needs.

2017 to 2018 North Carolina General Assembly, Raleigh, NC

IT Applications Programmer. Assisted with updates to the GARDS (General Assembly Research and Documentation System) system, an application written in VB.Net and C#.Net. Learned C# and the .Net system through on the job training. Gained familiarity with the MVC model of C#.Net. Also updated the General Assembly website as needed.

2004 to 2016 RTI International, Research Triangle Park, NC

Systems Programmer/Analyst. Responsible for developing computer-assisted instruments of all types in Blaise and Hatteras and for designing Manipula programs to preload and export data to tracking. Used the CATI Case Management System and Voxco to design a unique front- and back-end for each computer-assisted interview. Communicated with project directors, task leaders, and call center supervisors, as needed, to ensure that projects were in the field on schedule. Addressed changes that may be requested after interviewing begins. Provided data management support, data file documentation and delivery, and other programming services, usually using SAS, SQL, and Tableau. Hatteras is an RTI-proprietary program used to produce web interviews and uses C# in its logic. Assisted with proposals by providing budget information or writing original text in Microsoft Word to be included. Performed document scanning as needed. Accessed and edited documents on SharePoint sites. Directed a pharmaceutical data study for two study years, each time delivering the required data and coming in under budget and on time. This also entailed learning detailed information about HIPAA. Also worked on designing eCRFs for a national study of nulliparous women for a period of two years. Performed scheduling and calendaring using Microsoft Outlook for my superior, and travel arrangements and expense reports for my own trips.

1994 to 2004 Social & Scientific Systems, Inc. (formerly CODA, Inc.), Durham, NC

Applications Programmer (2001 to 2004). Blaise programmer responsible for programming and debugging CATI interview programs. Developed, programmed, and tested soft (suppressible) edits in Blaise to check for potentially out-of-range values, between-field inconsistencies, and possible data entry errors. Responsible for all documentation related to Blaise CATI programs: annotated hard copy questionnaires to specify Blaise field names and maintained an up-to-date file with Blaise soft edits written in English. Designed, tested, and debugged data entry programs using Blaise, Microsoft Access, and KeyEntry III software. Collaborated on forms design from both the quality control and programming perspectives, including applicability to data cleaning and data entry activities, as needed. Researched and made recommendations on data entry programs to replace KeyEntry III.

Quality Control Assistant II/Technical Specialist (1994 to 2000). Designed codebooks and performed data cleaning using VAX-based proprietary software package, including creating and applying update files to data sets. Developed complex logic checks and translated them into the COBOL language. Designed, tested, and debugged data entry programs using KeyEntry III software. Designed and developed forms for use by the Quality Control Department, including study form inventories, check-out logs, and error correction forms, in Microsoft Word. Collaborated on forms design from the quality control perspective, including applicability to data cleaning and data entry activities. Assigned occupation and industry codes using the 1990 U.S. Census Bureau Industry and Occupation coding system. Also coded diseases using the ICD-9 or ICD-10 medical coding system. Assisted with training and with supervising coding staff. Maintained an inventory of publications located in the Quality Control library and ordered or renewed publications as requested.

1992 to 1994 Battelle/Survey Research Associates, Inc., Durham, NC

Word Processing Specialist/Document Designer/Administrative Assistant. Entered data and formatted drafts of questionnaires in Microsoft Word, making revisions as needed. Prepared mass mailings to study respondents and assisted study coordinators with subsequent re-mailings as required. Designed and managed an inventory database using dBASE IV to track all Battelle/SRA-owned, government-owned, government-furnished, and contractor-acquired property. Formatted budget proposals using Lotus 1-2-3 with WYSIWYG and prepared monthly financial spreadsheets. Assisted study coordinators with forms development and revision. Developed forms in NCS ScanTools for Windows, tested forms, and sent them out for printing. As part of this job, was privy to the salary of all other employees and held this information in the strictest confidence.

1990 to 1992 Courtesy Unlimited, Inc., Chapel Hill, NC

Word Processing Specialist. Provided word processing for a wide variety of businesses and individuals, including attorneys, CEOs and authors. Provided resume consultation, design, and editing. Trained new employees in WordPerfect 5.1 and Lotus 1-2-3. Transcribed dictation, which required knowledge of legal and medical terminology. Prepared all client billing statements.

1989 to 1990 Acker, Adkins & Garner, P.A., Durham, NC

Legal Assistant. Began as the receptionist and quickly rose to the position of legal assistant to a corporate/trust/estate/tax partner. Drafted simple wills, articles of incorporation, briefs, and powers of attorney in Microsoft Word. Also responsible for client billing, collections, and accounts receivable. Filled in for the personal injury legal assistant when she was unavailable.

1988 to 1989 American Airlines, Jamaica, NY

International Flight Attendant. Flew international routes from John F. Kennedy International Airport to Europe and the Caribbean. Responsible for the safety and comfort of passengers. Was a certified French and German speaker. Delivered FAA-required announcements in the language(s) of destination as appropriate.

Honors and Awards

RTI Annual Award, 2009, 2010 and 2013

RTI Team Award, National Survey of Residential Care Facilities (NSRCF), September 2011

Phi Beta Kappa Honor Society

Alpha Phi Delta (German Honor Society)

James M. Johnston Scholarship Recipient

Phi Eta Sigma (Freshman Honor Society)

Freshman/Sophomore Honors Program

Computer Skills

Odyssey ● Grammarly ● Westlaw ● Lexis Nexis ● Transcription ● eDiscovery ● Adobe Acrobat ● Kofax Power PDF ● Microsoft Project ● Microsoft Visio ● Google Suite ● Google Workspace ● Salesforce ● DocuSign ● Microsoft Teams ● PandaDoc ● FTP ● ICD-10 ● NetDocuments ● Medical and Legal Terminology ● North Carolina Notary Public ● Microsoft Office 365 ● AI ● Microsoft OneDrive ● ShareFile ● Microsoft SharePoint ● XML ● SAS 9.4 ● SAS Grid ● SAS Enterprise Guide 4.3 ● Voxco ● Blaise for Windows 4.8 ● Hatteras ● CATI-CMS ● Microsoft SQL Server Management Studio 2016 ● OneNote 2016 ● Office 365 ● FileZilla ● Bugzilla ● JIRA ● Confluence ● NCS ScanTools for Windows ● Remark OMR ● VAX/VMS, ● WordPerfect 6.1 ● EpiInfo ● COBOL ● Teleform ● Manipula ● C++ ● C# ● Visual Basic.Net ● C#.Net ● Java ● JCreator Pro ● Eclipse ● Unix ● ASP.Net ● Bitbucket ● Git ● Sourcetree ● Microsoft Visual Studio 2017 ● HTML 5 ● Microsoft Windows 10 ● Microsoft Windows 11 ● Tableau ● Lotus 1-2-3 ● Google Cloud Applications ● Zoom ● Sage 300 Accounting Software

Languages

French: speak, read, write

German: speak, read, write

Spanish: read

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