Executive Assistant Customer Service

Michelle Lynn Mellinger

Pompano Beach, FL • *******************@*****.*** • 717-***-****

Professional Summary

Seeking to leverage combined flight and management experience into pilot aviation operations, customer service, training, quality, or safety leadership.

Versatile aviation professional with 1,875 total flight hours, ATP unrestricted

Extensive dual-career background in both flight operations and corporate management.

Former executive assistant and project manager for global ISO 9001-certified manufacturing.

Over a decade of experience in compliance, training, procurement, and quality control.

Safety coordinator implementing training programs, recurrent, accident tracking performance

Current Part 135 and 91 pilot with SIC time in jet aircraft, experience in instructor development, and proven leadership in volunteer and training initiatives.

Core Competencies

• Flight Operations (Part 91/135/121) • FAA Compliance & Safety Protocols

• CFI/CFII Instruction & Curriculum Development • Maintenance & Inventory Management

• Quality Assurance / ISO Auditing • Leadership Training / DISC Personality Framework

• Project & Supply Chain Management • Microsoft Office / Garmin / ForeFlight / Jeppesen

• Customer First Mindset • Strong Communication and People Skills

• Team Player with a Positive Attitude

Flight Credentials & Technical Ratings

Total Flight Time: 1,875 hrs PIC: 1,432 hrs IMC (Sim/Actual): 208 hrs

Night: 135 hrs SIC: 106 hrs High Performance: 361 hrs Multi: 219 hrs

Multi-Engine Turbine: 100 hrs Instruction Given: 880 hrs XC: 740

Licenses & Endorsements: ATP (Unrestricted) – ERJ 170/190 Commercial ASEL & AMEL

Certifications: FAA First Class Medical FCC Radio License English Proficient US Passport

Systems: G1000/G3000/G430/G530/G650, Jeppesen, ForeFlight Pro, Garmin Pilot

Education Bachelors Degree Millersville University, PA - Management/Marketing

Aviation Experience

Direct Entry Captain Trainee Tecnam Traveller – Cape Air

Hyannis, MA Jun 2025 – Aug 2025

Completed Direct Entry Captain training program for Tecnam P2012 fleet operations.

Independent Flight Instructor (CFI/CFII)

Boca Raton / Pompano / FXE 2022 – Present

Instruct private, instrument, and commercial students- all with successful checkrides.

SIC – Citation CJ3+ Private Jet Operator

Fort Lauderdale, FL Dec 2024 – Present

Support Part 91 jet operations including CRM, pre-flight inspections, coms, weather planning

Cessna 207 Pilot – Part 135/91 Plane Travel

Pompano, FL Jan 2025 – Jun 2025

Conducted Bahamas cargo runs, coordinating international flight plans and customs processes.

First Officer – ERJ 175 SkyWest Airlines

St. George, UT Jun 2024 – Sep 2024

Passenger operations under Part 121 focusing on SOP compliance and multi-crew coordination.

A320 Trainee Spirit Airlines

Miramar, FL Oct 2023 – Dec 2023

Completed A320 systems and procedures training, Level D simulator and CRM coursework.

Senior Flight Instructor / DPE Scheduler Lynn University

Boca Raton, FL 2022 – 2023

Provided advanced instruction to students; scheduled DPE checkrides and mentored CFIs.

Operations & Management Experience

Owner / Partner / Manager

Bird’s Automotive & Customs Ephrata, PA Apr 2003 – Apr 2025

Managed all aspects of business operations including bookkeeping, customer service, marketing, sales, and vehicle detailing for a pre-owned & classic car restoration business.

Property maintenance, contractor & towing coordination, on-call emergency repair services

Executive Assistant / Engineering Projects & Quality Manager / Safety Coordinator

Mitsubishi Chemical / Quadrant Engineered Plastics Reading, PA Nov 2009 – Apr 2021

Coordinated preventive maintenance planning, presented safety training, conducted ISO 9001/RC14001 internal audits, and maintained project documentation.

Managed procurement, vendor negotiations, and quality document control systems.

Chaired North American Safety Committee and served as Lead Internal Auditor across divisions.

Marketing Assistant/Event Coordination/Sales Team Office Manager

Coldwell Banker Lancaster, PA Nov 2007 – Nov 2009

Presented homes during open house, interacted with buyers to discussed features & needs

Planned marketing events, detailed customer follow-up plans, organized sales office documents

Assisted Team Leader with calendar, conference calls, document preparation & administrative

Setup weekend open house and during Parade of Homes

AVIATION MEMBERSHIPS

Experimental Aircraft Association (EAA), Civil Air Patrol (CAP), Boca Pilots Association, Women in Aviation International (WAI), 99’s-South Florida, Aircraft Owners & Pilots Association (AOPA)

VOLUNTEER ACTIVITIES

2025 First Class Leaders- Captain Leadership Training- DISC Personality/Awareness

2025 Hot Air Balloon Festival, West Palm Beach & Miami, FL

2025 Jet Cruise Hangar Cancer Fundraiser (Gilda’s), Fort Lauderdale, FL

2024 Christmas in the Air Young Eagles flew 224 kids, EAA Chapter 321, Reading, PA

5 Years (Current) Tailwheel Academy Hangar Hangouts & Aviation Education, Pompano Beach, FL

3 Years (Current) Boca Raton Pilots Association/EAA Chapter 133 Secretary, Pompano Beach, FL

1 Year Civil Air Patrol Composite Squadron, Senior Member, Boca Raton, FL

2022 Boy Scouts “Blimp Aviation Day”/ Girl Scouts “Aviation Badge Day”

25 Years WWII Weekend! Mid-Atlantic Air Museum, Reading, PA

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