Customer Service Security Officer

Jabreel Johnson

Killeen, TX *****

***************@*****.***

+1-254-***-****

Professional Summary

Versatile customer service professional with 4 years of experience in hospitality and security sectors, excelling in delivering exceptional service and maintaining safety standards. Proven track record in conflict management and customer relations, with certifications in Forklift Operation and Security. Demonstrated ability to adapt to dynamic environments, ensuring client satisfaction and operational efficiency. Seeking to leverage skills in a sales customer service role to enhance customer experiences. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Unarmed Security Officer

VSA Security-St. Louis, MO

December 2024 to February 2025

• Patrolled assigned areas to monitor for any suspicious activity or potential security threats

• Maintained a visible presence to deter unauthorized individuals from entering restricted areas

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent theft or illegal items from entering the premises

• Responded promptly and effectively to alarms, emergencies, and incidents on the premises

• Provided excellent customer service by assisting visitors with directions, information, and general inquiries

• Documented all incidents, accidents, or unusual occurrences in detailed written reports for further investigation

• Collaborated with local law enforcement agencies when necessary to address security concerns or incidents

• Performed regular safety checks of equipment such as fire extinguishers and emergency exits to ensure compliance with safety regulations

• Implemented access control measures by verifying identification credentials of individuals entering the premises

Forklift Operator

Dr pepper-St. Louis, MO

April 2024 to November 2024

•

• Operated various types of forklifts, such as sit-down, stand-up, reach truck, or clamp truck based on job requirements

• Participated actively in regular safety meetings to stay updated on best practices and potential hazards

• Demonstrated excellent spatial awareness skills while maneuvering through narrow aisles or tight spaces within the warehouse environment

• Picked orders accurately according to pick lists provided by supervisors using a combination of forklift and manual handling

Amazon Associate

Amazon Warehouse-Saint Peters, MO

December 2023 to March 2024

• Inspected products for defects or damages before packaging, taking necessary corrective actions when needed

Security Officer

GardaWorld Security Services US-Clayton, MO

February 2022 to December 2023

• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

Secuirty Officer

Allied Universal-St. Louis, MO

January 2021 to September 2023

• Provided security services to various clients, including monitoring premises, controlling access, and responding to incidents

• Conducted regular patrols of assigned areas to ensure the safety and security of personnel and property

• Responded promptly to alarms or calls for assistance, taking appropriate action as necessary

• Documented all incidents, accidents, or unusual occurrences in detailed reports for further investigation Unarmed Security Officer

GardaWorld-St. Louis, MO

September 2021 to August 2022

• Patrolled assigned areas to monitor for any suspicious activity or potential security threats Allied Universal Security Officer

Metro-St. Louis, MO

February 2020 to January 2022

• Performed regular patrols of assigned areas to identify and address security risks

• Responded promptly to alarms and emergency situations, taking appropriate action to ensure the safety of personnel and property

• Conducted thorough inspections of premises, checking for signs of damage or suspicious activity

• Maintained a visible presence to deter unauthorized access or activities

• Monitored surveillance cameras and alarm systems, reporting any abnormalities or breaches in security protocols

• Collaborated with law enforcement agencies during investigations, providing necessary information and assistance as required

Security Officer

Ameristar Casinos, Inc.-Saint Charles, MO

January 2019 to August 2021

• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition

• Participated in ongoing training programs to stay updated on security protocols and techniques

• Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat

• Coordinated with external vendors for maintenance of security equipment such as CCTV cameras

• Investigated incidents involving property damage or thefts within the premises

• Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors

• Collaborated with other security personnel to ensure seamless coverage of all areas Warehouse Associate

Excel Temporary Service-Saint Peters, MO

February 2018 to April 2019

• Received, inspected, and documented incoming shipments of products

• Efficiently organized and maintained inventory in accordance with company standards

• Utilized forklifts and other equipment to safely transport materials within the warehouse

• Collaborated with team members to complete daily tasks in a timely manner

• Assisted in conducting physical inventory counts to reconcile stock levels

• Maintained a clean and organized work area, promoting safety and efficiency Warehouse Associate

Coca-Cola Bottling Co. Consolidated-Warrenton, MO

April 2018 to September 2018

Package bottled in to Storage closets.

UPS Package Handler

UPS-Jacksonville, FL

October 2016 to January 2017

• Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control

• Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies

• Collaborated with purchasing department to ensure timely delivery of materials needed for production

• Organized storage areas to optimize space utilization and facilitate easy retrieval of materials Metro PCS Sales Associate

Metro by T-Mobile-Ocoee, FL

May 2016 to October 2016

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers

• Developed strong relationships with key clients through regular communication and personalized support

Warehouse Associate

Manpower-Odenton, MD

June 2014 to August 2014

Duties, Accomplishments and Related Skills:

Unload pallets from trucks, break down pallets, sort by using hands and pallet jack. Supervisor: Susan Romero 410-***-****)

Okay to contact this Supervisor: Yes

Delivery Driver Duties

Pizza Hut-Killeen, TX

March 2014 to May 2014

2503 East Rancier Ave.

Killeen, TX 76543 United States

03/2014 - 05/2014

Salary: 4.50 USD Per Hour

Hours per week: 40

Delivery Driver Duties, Accomplishments and Related Skills: Delivered orders in a timely fashion, Customer Service, and Kept orders properly organized Supervisor: Jerry Jones 254-***-****)

Okay to contact this Supervisor: Yes

JWC Maintenace

3800 South West W.S Young Drive

Killeen, TX 76542 United States

06/2011 - 08/2011

Salary: 6.00 USD Per Hour

Hours per week: 20

Maintenance

Duties, Accomplishments and Related Skills:

Clean houses, Repair Damages, Repair procedures on houses, mechanial equipment use Supervisor: Tyron Jones 254-***-****)

Okay to contact this Supervisor: Yes

Volunteer

Busy Bees Daycare-Killeen, TX

June 2010 to August 2010

Duties, Accomplishments and Related Skills: Maintain a safe and secure environment, Ensuring programs goals are met, Responsible for rooms set up, and Greeting families Supervisor: Stephanie Franks 254-***-****)

Okay to contact this Supervisor: Yes

Education

High school diploma

Tallahasse Community College Tallahassee

June 2016

Associate's degree

Trade school

Bachelor's degree

High school diploma or GED

Skills

• Cabling

• Windows

• Heavy lifting

• Hand tools

• Customer Service Skills (4 years)

• Basic math (10+ years)

• Relationship management

• Outside sales

• Conflict management (8 years)

• Door-to-door

• Prospecting

• Order Picker (8 years)

• RF scanner (4 years)

• Vehicle maintenance

• ERP systems

• Call center

• CCTV (5 years)

• Lead generation

• Front desk

• Manufacturing (6 years)

• Warehouse Experience (8 years)

• Detailing (6 years)

• Luxury fashion design

• Quality control

• Warehouse management system

• POS

• Employee evaluation

• Dental receptionist

• Accounts receivable

• Resort

• IVR

• Mechanic experience

• B2B sales

• Retail management

• Telemarketing

• High-end sales

• Host/hostess experience

• Siding

• Microsoft Powerpoint

• Training & development

• Laundry (2 years)

• Custodial experience

• Hotel event planning

• Corrections facility medical clinic

• Microsoft Excel

• Stick welding

• Account management

• Kanban

• Rigging

• Customer relationship management

• Delivery Driver Experience (6 years)

• Materials Handling (8 years)

• Public speaking

• Sales management

• Supervising experience

• Automotive repair

• Guest relations

• Mechanical knowledge (8 years)

• Fanuc

• School bus driving

• ADAS

• Ladder climbing

• Loader operation

• Ethernet

• Social media management

• Writing skills

• Microsoft Outlook

• Fair Housing regulations

• Leadership

• Customer service (8 years)

• Office management

• Vacation properties

• Computer literacy

• Turn signal usage while driving

• Service technician experience

• Operating systems

• Power tools

• Landscaping

• Math (10+ years)

• Presentation skills

• Floor care

• Cleaning

• Upselling

• Customer support

• Analysis skills

• Microsoft Office

• CRM software

• Order Picking (5 years)

• Pallet Jack (5 years)

• SAP Warehouse Management

• Technical support

• Microsoft Word

• Event planning

• Guest services

• Hotel management

• Plastics injection molding

• Surveillance (3 years)

• Recruiting

• Car wash (5 years)

• Schematics

• Coffee experience

• Law enforcement (8 years)

• Horticulture

• Data entry

• RF Scanner (5 years)

• Moving

• Maintenance (7 years)

• Ohmmeter

• Manual transmission

• Handyman experience

• Case management

• Phone etiquette

• Data collection

• Project management

• Customer retention

• Electrical systems

• Property management

• Data center experience

• Marketing

• Box truck

• Sales presentations

• Telecommunication

• Salesforce

• Valet parking

• Mechanical troubleshooting

• Electrical experience

• Spa services

• CMMS

• Administrative experience

• Programmable logic controllers

• Construction

• Computer networking

• Shipping & receiving (8 years)

• Porter experience

• Load & Unload (8 years)

• Carpentry

• Courier

• Product demos

• Medical receptionist

• Store management

• Inside sales

• Organizational skills

• Correctional officer experience

• Canvassing

• Typing

• Order Picker (3 years)

• Product lifecycle management

• Robot programming

• Automotive diagnostics

• Dealership experience

• Field service

• Security (10+ years)

• Glass installation

• Client services

• Forklift (8 years)

• Research

• Appointment scheduling

• Negotiation

• Surgery

• Management

• Cold calling

• Mowing (8 years)

• Contract negotiation

• Time Management (10+ years)

• Assembly (8 years)

• Buffing

• Fine dining experience

• Lawn Care (8 years)

Languages

• Bilingual

Certifications and Licenses

Driver's License

OC Certification

Certified Pool Operator

Forklift Certified

Armed Security License

Food Handler Certification

CPR Certification

Child Development Associate Certification

Security Officer

February 2017 to June 2018

Tanker Endorsement

EPA Universal Certification

Property & Casualty License

EPA Refrigeration Certification

Air Brake Endorsement

Non-CDL Class C

OSHA 30

Peace Officer Certification

EPA Certification

PERC Card

HVAC Certification

CDL B

Forklift Certification

OSHA 10

EPA Type I

ABC Certified Prosthetist Orthotist

Guard Card

Pesticide Applicator’s License

Class D Security

Pallet Jack Certification

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