Data Analyst Customer Service
Resume:
Jesus Hernandez
Data Analyst Excel & Customer Data Associate
Bilingual professional with 3 years of experience in customer service, virtual assistance, and lead generation. Passionate about data analysis and currently pursuing the IBM Data Analyst Professional Certificate. Strong organizational, analytical, and problem-solving skills with practical experience using Excel, CRM tools, and client data. Seeking to leverage my Excel skills in an entry-level data analysis position.
**********@*****.***
Herriman, United States
WORK EXPERIENCE
Customer Care Expert (Bilingual)
Select Portfolio Servicing, INC
12/2024 - 07/2025, Salt Lake City, Utah
Delivered personalized customer service in a high-volume mortgage servicing environment.
Resolved complex inquiries, managing accounts through the default process.
Excelled in empathy, clarity, and client retention. Virtual Assistant (Bilingual)
JLopez Enterprises
08/2023 - 04/2024, Barinas, Venezuela. (Remote Job) Supported real estate operations by managing
communications with property buyers and sellers.
Scheduled appointments, organized data, and maintained a CRM system.
Assisted Real State Agents maintain their schedules and organize their appointments.
Lead Generation Specialist (Bilingual)
TruBuyers
09/2022 - 04/2023, Barinas, Venezuela. (Remote Job) Generated and qualified leads for property investment opportunities.
Conducted outreach via calls and email, ensuring high conversion rates.
Lead Generation Specialist (Bilingual)
Infinity Interactions
04/2022 - 09/2022, Barinas, Venezuela. (Remote Job) Generated and qualified leads for appartment renting opportunities.
Conducted outreach via calls and email, ensuring high conversion rates.
EDUCATION
Mathematics Degree
Universidad Nacional Abierta
01/2023 - 01/2025, Barinas, Venezuela.
Bachelor of Science
U.E. Colegio Provincial Barinitas
01/2017 - 07/2020, Barinitas, Barinas, Venezuela.
SKILLS
Microsoft Excel Data Entry & Organization
IBM Cognos Analytics Google Looker Studio
Basic Python & SQL Analytical Thinking
CRM Management Bilingual Customer Service
CERTIFICATES
IBM: Data Analyst Certificate – Coursera
(07/2025 - Present)
Excel, SQL, Python, Data Visualization, Statistical Analysis. IBM: Introduction to Data Analytics – Coursera
(07/2025 - 07/2025)
https://coursera.org/verify/30RC5Q4P9MB5
IBM: Excel Basics for Data Analysis (07/2025 - 08/2025) https://coursera.org/verify/VWUD122BNIHG
IBM: Data Visualization and Dashboards with Excel and Cognos – Coursera (08/2025 - 08/2025)
https://coursera.org/verify/LZYUBDGRTK56
IBM: Python for Data Science, AI & Development
(08/2025 - 08/2025)
https://coursera.org/verify/V68D0L7JTBGS
LANGUAGES
Spanish
Native or Bilingual Proficiency
English
Full Professional Proficiency
INTERESTS
Mathematics Data Analytics/Analysis Statistics
Data Science Data Visualization
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