Technical Support Autocad Designer

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Todd White

********@*******.*** 971-***-****

Summary

Experienced AutoCAD Designer with over 20 years of expertise in 2D and 3D modeling, diagramming, and point cloud registration. Proficient in AutoCAD, Rhino, and FARO Scanner technologies, with a proven track record of delivering precise diagrams across industries such as insurance, electronics, and construction. Specialized in creating detailed 3D models, developing complex CAD symbols, and offering technical support for CAD programs. Known for meticulous attention to detail, strong problem-solving abilities, and a dedication to innovation, I am a valuable asset for any project requiring advanced CAD skills. Skills

• AutoCAD Drafting and Design

• Rhino 2D & 3D Modeling

• FARO Scanner Operation

• Point cloud registration

• 2D & 3D Diagramming

• CAD Symbol Creation (2D and 3D)

• Technical Troubleshooting (CAD

Software)

• Cross-Platform CAD Integration

• Problem-Solving

• Attention to Detail

• Analytical thinking

• Communication

• Team Collaboration

• Time Management

• Adaptability

• Customer Support Orientation

Experience

AUTOCAD DESIGNER 01/2010 - Current

Independent Contractor

• Created over 150 detailed insurance diagrams for high-profile clients of Zurich Insurance, including Amazon, Hilton Hotels, and General Dynamics, ensuring 100% accuracy in documentation for underwriting and risk assessment.

• Designed and delivered 200+ precision diagrams for miniature electronic components at CUI Stack, Inc., supporting engineering teams in optimizing product layout and performance.

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• Developed comprehensive floor plans for 30+ large-scale trade shows in collaboration with Simon Event Management, improving exhibitor navigation and attendee flow by 40%.

• Produced fabrication-ready technical drawings for Atlas Telecom, leading to the successful manufacturing of over 75 custom parts through coordination with local machine shops.

• Built 3D AutoCAD solid models and converted building blueprints into digital schematics, streamlining asbestos removal processes, and cutting project turnaround time by 25%.

AUTOCAD DESIGNER 03/2023 - 01/2024

PLI Systems, Inc

• Created detailed 2D construction diagrams using AutoCAD, contributing to over 15 successful site layouts, with zero design-related delays.

• Developed 3D models in AutoCAD and Rhino for complex infrastructure and stabilization projects, improving visualization accuracy by 30%.

• Generated precise parts lists for soil stabilization systems and general construction needs, reducing material waste by 20%.

• Collaborated with engineers and site managers to translate project specs into clear technical drawings, speeding up approval processes by 25%.

• Ensured all designs adhered to industry standards and project timelines, helping to meet 100% of delivery deadlines across multiple projects. AUTOCAD DESIGNER 07/2014 - 01/2023

FARO Technologies, Inc.

• Provided technical support and customer service for legacy CAD Zone products and FARO scanners used in forensic and architectural applications, assisting over 100 clients monthly.

• Developed over 500 2D symbols to enhance the FARO Zone CAD program, improving user interface efficiency by 30%.

• Designed and integrated 3D models into the FARO Zone 3D libraries, increasing asset variety by 40% for end users.

• Created high-precision 2D and 3D assets aligned with point cloud registration workflows, reducing modeling time for users by up to 25%.

• Collaborated with software teams to ensure symbol libraries were optimized for performance and usability, contributing to a 20% boost in customer satisfaction scores.

AUTOCAD DESIGNER 01/2002 - 01/2014

The CAD Zone

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• Provided technical support for over 500 end-users across Crash Zone, Crime Zone, Fire Zone, and Insurance Zone CAD software, resolving issues with a 98% first-contact resolution.

• Created and maintained 3D models for over 150 custom symbols, enhancing visualization accuracy and usability for law enforcement, and insurance professionals.

• Designed and optimized 2D diagrams for clients, increasing workflow efficiency, and reducing turnaround time by 30%.

• Collaborated with cross-functional teams to update CAD libraries and ensure compliance with industry standards, improving team output by 25%.

• Conducted training sessions and developed user guides, boosting customer self- service usage by 40%.

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