Customer Service Front Desk
Resume:
July **** - Current
February **** -
August ****
MATTI KOOI
Dynamic professional with extensive experience in hospitality and customer service, notably at Hampton Inn By Hilton. Excelled in roles requiring exceptional guest service, problem-solving, and staff leadership. Proficient in housekeeping standards and inventory management, demonstrating a commitment to excellence and efficiency. Achieved significant improvements in guest satisfaction and operational smoothness through effective team training and meticulous attention to detail. Accomplishments
Softball state championships 2022
Work History
Front Desk Receptionist
Hampton Inn By Hilton
Head Housekeeper
Hampton Inn By Hilton, Wells, NV
• Supervised and trained housekeeping staff to maintain high cleanliness standards.
• Assigned daily cleaning tasks and inspected rooms for quality assurance.
• Cleaned and sanitized guest rooms, including making beds, vacuuming, dusting, and replenishing supplies.
• Managed housekeeping inventory and ordered cleaning supplies as needed.
• Assisted in hiring, training, and evaluating housekeeping team members.
• Responded to guest requests and resolved
housekeeping-related concerns.
• Ensured compliance with health, safety, and sanitation regulations.
• Worked closely with front desk and maintenance teams to ensure smooth operations.
Crew Member
Dunkin' Donuts Franchising, Wells Nv
Wells, NV 89835
***********@*****.***
Skills
• Housekeeping & deep cleaning
• Staff supervision & training
• Hotel housekeeping standards
• Inventory management
• Use of cleaning equipment & chemicals
• Laundry & linen care
• Food preparation & service
• Cash handling & POS systems
• Health & safety compliance
• Guest service & problem-solving
• Attention to detail
• Leadership & teamwork
• Communication skills
• Time management
• Multitasking in a fast-paced
environment
• Organization & efficiency
• Customer service
Graphic design
Murals
Drawing, painting, etc
Education
High School Diploma
Wells Highschool, Wells, NV June 2024
Resolved customer issues quickly and notified
supervisor immediately when problems escalated.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Collected room deposits, fees, and payments.
Completed all tasks in compliance with company
policies and procedures.
• Provided fast, friendly customer service in a high-paced environment.
• Took and fulfilled orders accurately, handling cash and card transactions.
• Prepared and served coffee, baked goods, and other menu items according to brand standards.
• Maintained cleanliness and organization of the store, including food prep areas and customer seating.
• Worked as part of a team to ensure smooth operations during peak hours.
• Followed health and safety guidelines to ensure food quality and customer satisfaction.
Additional Information
Was president of my highschools art club 2024
Was FBLA president 2024
Volunteering
Volunteer Local Food Bank [2024
• Assisted with sorting, packing, and distributing food to community members in need.
• Helped maintain organization and cleanliness in the food storage area.
• Provided friendly service and support to individuals receiving aid. Tech Assistance Volunteer Senior Center 2024
• Helped elderly individuals learn to operate smartphones, tablets, and computers.
• Assisted with setting up emails, video calls, and other essential digital tools.
• Provided patient, one-on-one guidance to improve seniors' confidence with technology.
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