Data Entry Customer Service

KEREEN MCCURDY

CUSTOMER SERVICE, SALES AND DATA ENTRY SPECIALIST

****************@*****.*** 347-***-**** Brooklyn 11211 WORK EXPERIENCE

DIRECT SALES SUPERVISOR

AT&T COMPANY

Increased upsell conversion by 30%, driving additional revenue through higher-tier package offerings.

Coordinating employee schedules according to shift changes and availability.

Complied with company policies objectives and communication goals.

Provide customer feedback and coaching.

Monitored employee productivity to provide constructive feedback and coaching

Sales

Gorgeous Flowers

Upgrading packages.

Processing informations.

Great time management skills.

Billing

Data Entry

Flatworld Solutions

June 2024 - July 2025 New Jersey

Data Verification

Record Organization

Typing Proficiency

Attention to details

Proficient in Microsoft Office Suite, Adobe Creative Cloud, and Python, leveraging these tools to enhance project efficiency and drive successful outcomes in team collaborations.

CAREER OBJECTIVE

Highly motivated Customer Service

Representative with 5+ years of

experience providing excellent customer

service and support. Proven track record

of resolving customer complaints and

increasing customer satisfaction by 20%.

Possess excellent communication,

problem-solving and organizational

skills and an aptitude for quickly

learning new technologies.

EDUCATION

Vere Technical High School

09/2008 - 06/2013

High School Diploma

SKILLS

Sales Techniques

Customer Relationship Management

(CRM)

Conflict Resolution

Communication Skills

Active Listening

Data Entry and Management

Microsoft Office Suite

Customer Feedback Analysis

Time Management

Team Collaboration

Problem-Solving

Follow-up and Follow-through

Contact this candidate