Customer Service Cdl A

CRYSTAL MORGAN-ESPINAL

Seagoville, TX.

***-***- ****

************@*****.***

PROFESSIONAL SUMMARY:

Highly self-motivated, committed professional twenty-five plus years of experience providing excellent customer service. verbal and written communication skills. Strong interpersonal skills. High call volume moving containers, dry vans, flatbeds, and reefers.

WORK EXPERIENCE:

Hub Group Corporation

October 2024 - Present

Move loads to and from distribution centers, Mesquite Intermodal rail yard and terminal fill out paperwork, screen shot, clock in move intermodal containers as fast and carefully as possible 53 foot containers and reefers.

U-Haul Enterprises

Load and unload uboxes to customers' homes, condos, apartments etc. Making sure I'm on time by being ahead of time being courteous at all times in a 32 foot flatbed trailer.

Sweet Rayne’s Logistics LLC. Irving, Tx.

Collections/Sales/Driver Coordinator and Ambassador March 2023-Present

Located loads for CDL A and Non CDL A drivers. Took care of back office paper work emailed Proof of Delivery to Broker received next load.

Variant/Werner Enterprise - Dallas, Tx.

Professional Truck Driver/Customer Service April 2022-March 2023

Received freight from shippers drop load to receiver with bill of lading once at receiver drop trailer had proof of delivery signed send in proof of delivery to dispatcher etc. 53 foot trailer dry van.

Nissan Motor Acceptance Corporation -Irving, TX

Lease Customer Network/Retail Agent/Insurance/Lease Maturity: January 2018-April 2022

Skip trace called customers about debt owed, collections reminder call of payment(s) needed and or took payments. Great verbal, written communication skills, sales force mailed documents needed to customers of end of lease 30, 60, 90-day if they would like to purchase, return, or get into a new vehicle lease, FDCPA guide lines dispatched tow trucks to pick up if needed if customer were unable to submit payment. Helped with portal issues or setup portal to make payments etc.

Spectrum Cable/ Time Warner Inc/ Comcast Irving, TX

Technical Support/Lead/Customer Service/Dispatch/Sales: September 2004 - January 2018

Decision making to ensure he/she are happy with suitable services. Planned and prioritized to get all the needs and wants of the customer.

EDUCATION: Certificate: International Aviation and Travel Academy-Travel and Tourism, Arlington, TX Certificate: Road master-Professional Driver – Dallas, Tx

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