Customer Service Representative
Resume:
MAKAYLAH COLLINS
PROFILE
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Well educated on the customer service procedures and protocols.
EXPERIENCE
Customer Service Representative, Safe and Secure Logixtics; Covington, GA - 07-2021 — 10-2024
•Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
•Answered customer inquiries and provided accurate information regarding products and services.
•Oversaw warranty counseling process to manage expense controls.
•Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
•Tracked orders from start to finish to ensure timely delivery of goods or services.
Student Aide / Newton High School - Covington, GA
08/2022 - 05/2023
•Coordinated activities between staff members and students to ensure successful completion of projects.
• Served as a liaison between the administration and student organizations.
• Led discussion sections, tutorials and laboratory sections under teacher direction. •
•Organized workshops and seminars to help students develop academic skills.
•Completed any direct task the principal ask me to do.
Team Member / Chuck E Cheese - Conyers, Georgia
05/2022 - 05/2023
• Received, processed, and stocked merchandise in accordance with store policies.
• Assessed company operations for compliance with safety standards.
• Implemented strategies to take advantage of new opportunities
•Answered telephone to provide dining information and take reservations.
• Provided exceptional customer service, building positive relationships with clients and guests.
Repair Technician / Atlanta Repairs - Atlanta, Georgia
03/2018 - 05/2023
•Provided technical support and guidance to clients in resolving their computer problems.
• Coordinated with suppliers to order replacement parts as needed.
• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
•Dismantled devices to gain access to and remove defective parts with various hand and power tools. Kept records of parts and equipment used in projects to update inventory.
AP Computer Science Principal / Newton High School - Covington, GA
08/2021 - 05/2022
Provided technical support to users of the developed software applications.
• Assisted in troubleshooting hardware and software issues related to computers used by the company's employees.
• Collected user and business requirements and put together detailed project plans.
• Built webpages using HTML5, CSS3, JavaScript, Bootstrap frameworks.
• Researched, analyzed, and documented system requirements for new software projects.
• Collaborated with other team members on design architecture decisions for software development projects.A
EDUCATION
Newton High School; Diploma May2023
SKILLS
Complaint resolution
Account updating
Scheduling
De-escalation techniques
Critical thinking
Strong thinking
Positive and professional
High-energy attitude
Customer education
Creative problem solving
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1722 North Ave Nw, Atlanta, GA 30318
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