Customer Service Support

LODIVICO D. ELVEÑA JR.

Address : Block * Lot *, Harliquin Street, SS9 Lancaster, Baranggay Navarro, General Trias Cavite City Philippines

Mobile : +639*********

Email : *********@*****.***

Present Address : 41 Nativity, Triq Tal-bajjada Hall Qormi, Malta QRM 3404 Mobile :+356********

Career Objective:

To contribute to the success and profitability of the company through my effort, expertise and experience. Personal Skills

Strong public communication skills and customer service oriented.

Uncompromising commitment to quality, workmanship and safety policies and procedures.

Excellent organization skills with the ability to work under pressure.

Ability to read blueprint, schematics, maintain and repair the equipment accordingly.

Responsible and reliable.

Extremely self-motivated and professional.

Competent to provide helpful technical contributions.

Strong attention to detail.

Professional experience:

Company:Otis Advent Ltd

MRA048D Industrial Estate Marsa

MRS 3000 Malta

Deignation: Installer

Period: June 13,2022 up to present

Duties andresponsibities

Installation of lifts by carrying out work as directed by the supervisor by tying workforce to schedule as per Company standards and clients requirements.

Prepare materials to be transferred on site.

Dealing with the aftermath and ensure that area is left clean and .goods returned to store

Diagnose errors or technical problems and determine proper solutions.

Ensure that all equipment required is according to the job card, client exigencies and system limitations.

Share information across the organisation by using the right communication flows.

Apply appropriately mannered communication skill with clients colleagues and superiors.

Comprehend customer requirements, provide high quality service and customer support during site visits.

Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients and company’s property and equipment.

Be aware of electrical, mechanical and chemical health and safety issues, also understand appropriate manual handling techniques.

Attend any training provided by the company and sit for the respective assessments accordingly.

Maintain customers trust relationship by keeping service information confidential.

Follow all company’s filed procedures and protocols.

Any other duties as may be necessary from time to time.

Company: Otis Elevator UAE (L.L.C.)

Designation: Service Examiner

Period: September 01, 2020 -May 06,2022

Duties and responsibilities :

● Conducted monthly maintenance, inspections and safety tests on elevators and escalators.

● Lubricated machinery and related elevator and escalator parts to ensure efficient operations.

● Disassemble defective units for more extensive repairs and replacement.

● Maintained logs and reports of all repairs, inspections and maintenance work performed.

● Attending emergency calls for all malfunction equipment.

● Performed troubleshooting on a variety of components such as mechanical and electrical.

● Conduct third party inspections.

Company: thyssenKrupp Elevator UAE (L.L.C.)

Designation : Technician 3

Department : Dubai Airport and Special Projects

Period : March 23, 2016 - June 21, 2020

Duties and responsibilities:

Install guide rails, machine, car, counterweight frame, main rope, over speed governor rope, landing doors, car door, and buffer.

Fix control panel, install the shaft trunking and lay shaft electrification cables inside the trunking, do wiring for all landing door gate locks, connect the wiring for pit stop switch, tension weight switch and three pin sockets.

Lay travelling cable and terminate one end to the control panel and the second end to the connection box on the car top.

Do wiring from the control panel to the machinery unit and to the main switch, fix the emergency battery drive panel and do wiring.

Mount all landing call buttons, landing indicators and wiring.

Install car operating panel and terminate all wires, Install light curtain to door panel, and complete ceiling lights wire configuration.

Install final limit switch, synchronization switch, deceleration switches, door zone switches, and junction box on the car top.

Connect all the control switches, door operator cables, final limit switch, curtain light cable, car operating panel cables, and safety gear contact cables.

Set parameters as per motor type, load, speed and save parameters.

Check motor direction by inspection drive unit at the controller run down button, and the lift cabin is running down.

Check the safeties, landing and car door contacts are operating by activating one by one from the car top, check that all running clearances are aligned and adjusted.

Ensure that the installation of the car is with final decoration, and 50% balanced with the counterweight.

Drive the car at nominal speed and verify the operation is smooth and stops for the desired floor.

Run the elevator in normal mode with various load conditions and see for any variation.

Check leveling, car and landing indications at the call registration.

Check door operations are smooth and adjust if necessary, door safeties are working and functioning of the door open button.

Check car lighting, operation of cabin fan, overload function, fire operation, emergency battery drive operation during power failure.

Troubleshoot electrical and mechanical system failures.

Respond to calls about malfunctioning equipment, often troubleshooting the machinery until the problem can be diagnosed and solved.

Disassemble defective units and repair or replace damaged parts.

Install, test and adjust safety control devices.

Conduct preventive maintenance programs and third party inspections to ensure public safety.

Company: HYATT Elevators and Escalators Corporation 3rd floor, Hyatt Centre, Ortigas Ave., Mandaluyong City,Philippines Designation : Technician

Period : October 2015 – March 2016

Duties and responsibilities :

● Conduct repair and inspections of elevators and escalators to keep in proper working condition.

● Evaluated performance of elevators & escalators and adjust, aligned and replaced parts if necessary.

● Conducted quality inspection of newly installed elevators.

● Respond to call about malfunctioning equipment

● Conducted load testing.

Company: KPI Elevators, Inc.

25F BDO Equitable tower, Paseo de Roxas, Makati City, Philippines Designation : Lift Mechanic

Period : October 08,2014 – October 18, 2014

Duties and responsibilities :

● Disassemble defective unit for more extensive repair including rope replacement

● Located and repaired brake motor and door mechanism issues in a timely manner.

● Work from scaffolding or platforms more extensive elevator repairs.

● Installed new motor and pulley braking replacement.

Company : Hyundai Elevator Services Philippines Incorporation 81 Kapiligan Street, Barangay Dona Emelda, Quezon City Designation : Technician

Period : October 2003 – December 2005

Duties and responsibilities:

● Conducted monthly maintenance, inspections and safety tests on elevators and escalators.

● Lubricated machinery and related elevator and escalator parts to ensure efficient operations.

● Disassemble defective units for more extensive repairs and replacement.

● Maintained logs and reports of all repairs, inspections and maintenance work performed.

● Attending emergency calls for all malfunction equipment.

● Performed troubleshooting on a variety of components such as mechanical and electrical.

Company : Bislig City Cable Television

Andres Soriano Avenue Mangagoy, Bislig City Surigao Del Sur, Philippines Designation : Technician

Period : November 2013 - September 2014

Duties and responsibilities:

● Installation of fiber optic cable, coaxial cable, nodes and amplifiers.

● Troubleshooting and repair of cable television and internet signals.

● Rehabilitation and alignments of cable television and internet signals.

● Installation of cable television and internet connection to the customer.

Company: Hapjeontech Co. LTD.

336-2 Neungpyeong-ri, Opo-eup, Gwangju-si

Gyeonggi-do, South Korea

Designation : Production Operator

Period : December 2005- January 2012

Duties and responsibilities:

● Operate and set-up machines.

● Troubleshooting and repair of machines breakdown.

● Conduct preventive maintenance.

● Re-installation of motors that have been repaired. Training Attended:

CMC4 AND CMC4+

thyssenkrupp Elevator Dubai UAE LLC

August 15, 2017-August 17, 2017

Pasma

Rapid Access L.L.C Dubai UAE

June 13, 2018

Mobile vertical (3a), Mobile Boom (3b)

Rapid Access L.L.C, Dubai UAE

June 18, 2018

Educational Background:

College : Central Colleges of the Philippines

52 Aurora Blvd., Quezon City

1997-2002

Course : Bachelor of Science in Electronics and Communication Engineering Vocational:Ilocandia Technical School of Electronics Bangued, Abra

1994-1996

Course :General Radio Communication operator

Highschool:Holy Ghost School

Tayum, Abra

1989- 1993

Elementary:An-anaao Elementary School

Tayum, Abra

1983 – 1989

Key Technical Skills:

Computer literate

Electrician

Mechanical

Troubleshooting

Rigging and hoisting

Hydraulics and pneumatics

Forklift operator

Drivin

Personal Details:

Nickname : Jay-ar

Birth date : July 21, 1976

Sex : Male

Civil Status : Married

Height : 5’5”

Weight : 131 lbs.

Religion : Roman Catholic

References:

Available upon request.

I hereby certify that the above details are true and correct to the best of my knowledge. LODIVICO D. ELVENA JR.

Contact this candidate