Customer Service Representative
Resume:
Saundra Waller-Wood
Largo, FL *3771
***********@*****.***
GSP Marketing Technologies, Inc. Clearwater, FL September 2015- August 2025
• Graphic Art Customer Service Representative to multiple clients in Convenience Store (C-Store) industry.
• Knowledge of each client’s contract requirements, including shipping details, customer order availability, and timing of customers’ periodic marketing promotional sales kits shipments
• Trained new Customer Service Representatives for multiple clients’ customer service teams as needed
• Worked closely with each client’s Account Management and Project Manager teams, including special projects
• Responsible for all applicable clients’ out of stock orders to be shipped as they became available
• Worked closely with each client’s area managers and store managers
• Troubleshooting when customers didn’t receive expected packages, including contacting carries, such as FedEx or UPS
Sales Makers, Inc. St. Petersburg, FL June 2015 - August 2015
• Call center corporate recruiting
• Multiple phone lines
• Research and pull resumes from websites for potential hires
• Interview and hire candidates for Sprint sales associate positions
Ultimate Staffing (Sales Makers, Inc.) Clearwater, FL March 2015 – June 2015
• Call center corporate recruiting
• Multiple phone lines
• Research and pull resumes from websites for potential hires
• Interview and hire candidates for Sprint sales associate positions
Virginia Transportation Corporation, Walkertown, N.C. January 2014 – November 2014
• Create car hauler loads
• Map car haulers' progress on individual loads
• Dispatch loads to car haulers
• Show loads completed when car haulers finished loads
• Daily maintain professional relationships with clients
• Daily maintain professional relationships with other company terminals and dispatchers
• Use People Net daily to track car haulers' progress
Kelly Services, Winston-Salem, N.C. August 2013 – December 2013
• All administrative duties, including multiple phone lines, customer service, filing, etc.
• Solely managed large filing and purge project of 7K + files
• Helped interview and test candidates
Kelly Services (Pepsi Beverage Company), Winston-Salem, N.C. April 2013 – June 2013
• Large call center
• Multiple phone lines
• Dispatch Optimization Lead team (DOL), dispatch escalation team, take calls from customers and technicians when first level dispatch could not resolve issue(s)
• Created and entered schedules for all Pepsi technicians North East part of U.S.
• Daily maintained professional relationships with technicians' supervisors
Headway Workforce Solutions (Delhaize America – Food Lion Corporate), Salisbury, N.C. January 2012 – April 2013
• Imaging Assistant
• Prepare archive documents to be imaged
Forsyth Technical Community College, Winston-Salem, N.C. April 2005 – November 2011
• Student Financial Services Communication Technician
• Electronically import financial aid applications from U.S. Dept. of Education
• Process aid applications to award or reject
• Extensive use of Colleague (Datatel) software
• All clerical duties, including multiple phone lines, faxing, copying, etc.
• Completed all third-party verification forms for students who received public assistance
• Extensive knowledge of private and corporate scholarship requirements
• Knowledge of student loans
Forsyth Technical Community College, Winston-Salem, N.C. June 2004 – March 2005
• Campus Police Dispatcher
• Environmental Services Administrative Assistant
• Dispatched all incoming and outgoing calls to campus police officers
• Liaison between officers and 911 operator(s) in event of emergencies
• Created and maintained Microsoft Excel and Microsoft Access databases to record and time stamp each dispatched call
• Assisted Environmental Services Director in all administrative duties, including maintaining large filing system
• Assisted Environmental Services Director in maintaining all outside client relationships
• Assisted Environmental Services Director in conducting campus wide emergency drills, i.e., fire drills
• Managed all office responsibilities, including basic incoming calls, multiple phone lines, ordering office supplies, inventory, officers' time sheets, etc.
EDUCATION
High Point University Bachelor of Science in Business Administration May 2009
Forsyth Technical Community College Associate in Applied Science, Paralegal May 2004
Forsyth Technical Community College Associate in Applied Science, General Occupational Technology May 2004
Forsyth Technical Community College Certification, Paralegal Family Law May 2004
Forsyth Technical Community College Certification, Paralegal Litigation May 2004
References Upon Request
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