Customer Service Call Center

Experience

Concentrix Aetna New Castle, IN

Call Center Representative 09/2021 - 10/2024

Inbound Call Center

Claim Injuries

inform members of there health care benefits

resolve any discrepancies within healthcare plan

Complete Office Supply New Castle, IN

Office Manager 04/2020 - 02/2022

Custom stamp orders

Answered phones, took supply orders

Balanced cash drawers & bank deposits

Used Word & Excel

Used copier & fax machine

Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate

Rural King Farm Supply Store New Castle, IN

Customer Service Representative 01/2019 - 12/2020 Return returns and handled any customer service issue Cashier

Balanced register drawers

Ljs Quik Thru New Castle, IN

Cashier/Customer Service 11/2016 - 12/2018

cashier

open/close store

manged register money/nightly deposits

Skills

Customer service, Time management, Communication skills, Computer literacy, Microsoft word, Leadership, Microsoft excel, English, Documentation review, Phones, Typing, Communication skills, Data entry, Organizational Skills, Cash Handling, Cashiering, stocking, Guest services, stocking

Education

Yorktown High School

GED

References

Brittany Couch- 606-***-****

Annie Henderson- 765-***-****

Mercades Payne- 765-***-****

Sheila Vann

765-***-**** **************@*****.*** New Castle, IN

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