Customer Service M A

A Arielle Piesen

312-***-**** ***********@*****.*** Riverside, IL 60546

WWW: Bold Profile

SKILLS

• Strong work ethic

Exceptional customer

service

•

• Cash handling

• Guest engagement

Hospitality service

expertise

•

• Menu memorization

• Food running

• High volume dining

• Suggestive selling

• Beverage preparation

• Tableside etiquette

Food and beverage

pairings

•

• Food delivery

• Wine service

• Banquet coordination

• Wine pairings

Multitasking and

organization

•

• Positive and professional

Liquor, wine, and food

service

•

• Server training

Positive guest

interactions

•

Menu item

recommendation

•

• Team player

• Reliable and responsible

• Warm and friendly

• Adaptable and flexible

• Multitasking Abilities

• High energy and stamina

• Problem-solving

• Cool under pressure

• Excellent communication

PROFESSIONAL SUMMARY

Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skills . Proven ability to enhance guest experiences through effective multitasking and suggestive selling, resulting in increased repeat customers. Adept at cash handling and fostering a positive team environment in high-pressure situations. WORK HISTORY

Server, Sonics Drive In

April 2021 - November 2023

Waitress/Bartender, Hooters Inc., Lombard, IL

• Followed alcohol awareness procedures for preventing excessive guest intoxication. Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

•

Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

•

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

•

• Upsold menu items to customers, driving up per sale revenues and maximizing profits. Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

•

Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

•

Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.

•

Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

•

Enhanced customer experience with engaging conversations and personalized drink recommendations.

•

Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

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Contributed to event success, planning beverage menus and efficiently serving large groups.

•

Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.

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Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

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Contributed to a positive work environment through effective teamwork and communication with colleagues.

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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

•

April 2018 - November 2020

Bartender, Amf Bowling Centers Inc, Lyons, IL

• Kept bar presentable and well-stocked to meet customer needs. Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

•

• Fostered client loyalty by maintaining engaging interactions.

• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

• Operated effectively during busy events and weekends. Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

•

• Performed opening and closing duties, preparing cash drawers, and taking inventory Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

•

EDUCATION

May 2022

Beautician's License

Empire Beauty School, Chicago, IL

June 2016

High School Diploma

Riverside Brookfield High School, Riverside, IL

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