Customer Service Risk Management
Resume:
MIRACLE SHERMAN
Bridgeport, MI *****
**************@*****.***
Professional Summary
Seeking a position where I am able to utilize my work experiences and skills in a company that I can grow providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Willing to relocate: Anywhere
Work Experience
Director
Sweet Angels Childcare-Saginaw, MI
Present
• Oversee sweet angels childcare center, leading a creative productive & managing a team.
• Risk Management
• Employee Well Being
• Short/Long Term Goals
• Manages & establishes a positive relationship
• Promote success to the company
• Exercise independent & strong judgment
• Managing the day-to-day operations of a childcare center
• Supervise infants, toddlers, preschool & school age teachers & childcare workers
• Hire & Train new staff members
• Staffing plans: child care centers
• Staff schedules
Scanner Operator
US Imaging-Saginaw, MI
December 2024 to February 2025
Scanners operator
I took the files that was in the box and scanned it through so it would go from only being on paper to electronic documents.
Lead GSRP Teacher
Kingdom of Care Childcare and Preschool Center-Saginaw, MI July 2024 to November 2024
A lead teacher, also known as a head teacher, has a variety of responsibilities that contribute to the educational experience of students and staff:
Curriculum development
Lead teachers create and implement curriculum that is developmentally and culturally appropriate. A Lead Teacher plays a crucial role in shaping the educational experience at a school or educational institution. This role involves tasks such as developing curriculum, overseeing classroom activities, mentoring junior teachers, and ensuring educational standards are met. Director
Little Hawks Early Learning Center-Flint, MI
October 2023 to March 2024
who oversees the daily operations, strategic planning, and academic quality of a school. They are responsible for managing the staff, budget, curriculum, facilities, and policies of the school, as well as ensuring compliance with regulations and standards. They Understand the Importance of Building Community. ... They Empower Teachers and Cultivate Leadership Skills. ... They Utilize Data and Resources. ...
They Have a Vision and a Plan. ...
They Create Collaborative, Inclusive Learning Environments. ... They Are Passionate About Their Work.
setting up and monitoring the company's big picture, eg strategy, risk management, and employee wellbeing. setting up policies and making decisions. filing legal documents. Scanner Operator
US Imaging-Saginaw, MI
September 2022 to December 2022
Scanner operator
I took the files that was in the box and scanned it through so it would go from only being on paper to electronic documents.
Site Director
Saginaw Township Community Schools-Saginaw, MI
September 2022 to November 2022
Managing payments from parents
Doing activities with children from grades 2nd to 6th grade Snack
Outdoor activities
Gym activities
Halloween party activities and games
Monthly meeting
Organizing daily schedule for children who will be attending Preschool Lead Teacher
Saginaw ISD-Head Start-Saginaw, MI
March 2014 to October 2022
Assists in all aspects of the classroom and other service areas of the program. Assists in establishing a safe, healthy, stimulating, and developmentally appropriate learning environment for children between the ages of two and a half to five years old with all abilities. Assists in screening, observing and assessing children’s development on a regular basis, analyzes data and make plans or referrals specific to the needs of the individual child. Direct Care Worker
Hayden Street A.F.C.-Saginaw, MI
March 2012 to March 2016
Clean bathrooms toilets, sinks, mop floors, tub, and shower. Sweep and mop dining room. Vacuum hall and entrance ways. Make beds for residents that are unable. Laundry per poster schedule. Change and wash linen, dust furniture, wash sills and windows, remove meats from freezer for next day. Mop all tile floors. Dishwashing shall be washed in a detergent bleach solution and rinse. Assistant Child Care Teacher
Saint Paul Christian School-Saginaw, MI
April 2013 to November 2013
Help plan and teach developmentally appropriate lessons. Interacted with parents and children on a daily basis. Dish out and serve meals. Order kitchen supplies and track weekly kitchen reports. Assisting teachers, Parents, & Staff with kid’s ages 6 weeks of age-5 years old. Co-op Student
Community Prescription Support Program-Saginaw, MI November 2010 to November 2011
Greeted visitors. Performed clerical duties, ordered supplies. Complied and record medical charts, reports, and correspondence.
Cashier/Sales Associate
Stop-N-Shop-Saginaw, MI
April 2008 to November 2011
Received payments by cash, bridge card, credits, and checks. Greeted customers that entered the convenient store with my great customer service skills. Ran cash register and stocked groceries, liquor, candy, & other misc. items. Counted money in the cash drawer at the beginning & ending of every shift to ensure that the amounts were correct & that there was adequate change. Education
Child Development (Child Development Advocate Certificate) Delta College-Saginaw, MI
February 2022 to June 2022
Child Development (7)
Delta College-Saginaw, MI
January 2016 to June 2022
Child Development (1)
Delta College-Saginaw, MI
April 2012 to May 2013
Computer Science Medical Administration Billing & Coding (2) Delta College, University Center-MI
August 2005 to June 2007
General Studies (High school diploma or GED)
Buena Vista High School-Saginaw, MI
August 2001 to May 2005
Skills
• Writing skills
• Working with people with developmental disabilities
• Dealership experience
• Environmental services
• Property leasing
• Hotel management
• Medical Office Administration (3 years)
• Word Processing Operations Lab (7 years)
• CDA Certificate(Child Development Advocate) (8 years)
• Early intervention
• Computer Applications for Allied Health Professionals
• Filing
• Microsoft Outlook
• Driving
• Phone etiquette
• Medical scheduling
• Medical terminology
• Accounts receivable
• Insurance verification
• Time management
• Restaurant experience
• Hotel experience
• Dental assisting
• Physiology knowledge
• Hospital experience
• Behavior management
• Geriatrics
• Administrative experience
• Basic math
• Computer Science (5 years)
• Microsoft Excel
• Lifts up to 70 lbs. (4 years)
• Basic Math Skills (10+ years)
• Delivery driver experience
• Patient assessment
• Literacy education
• Data entry
• Software Development (5 years)
• Food handling
• Transcription
• Cash handling
• Medical Billing (1 year)
• OSHA
• ICD-9
• AI
• Sales
• Customer service
• Leadership
• Legal administrative experience
• QuickBooks
• Microsoft Office
• Patient care
• Front desk
• Computer/Phone/Communication Skills (9 years)
• Medication administration
• Training & development
• Epic
• Computer skills
• Cleaning
• First aid
• Accounting
• Senior care
• Operations management
• Product demos
• Organizational skills
• Windows
• Chairside assisting
• EMR systems
• Guest services
• Productive (10+ years)
• POS
• Management
• Care plans
• Computer networking
• SharePoint
• Janitorial experience
• Bookkeeping
• Curriculum development
• Banking
• Property management
• CPT coding
• Communication skills
• Math
• Adobe Creative Suite
• Teaching
• Childhood development
• Toddler Care (9 years)
• Computer literacy
• Office management
• Assisted living
• Hospital and Institutional Coding and Billing
• Medical Insurance Coding and Billing/Advanced
• Microsoft Publisher
• HIPAA
• Interpersonal Skills (2 years)
• Team development
• Vendor management
• Custodial experience
• Patient monitoring
• Floor care
• Spreadsheet Application Lab (6 years)
• Practice management
• Budgeting
• Medical Terminology (1 year)
• Payroll management
• Social work
• Motivational interviewing
• Safety plans
• Business Communications
• Clinic
• 10 key typing
• Office experience
• Case management
• Working with people with disabilities
• Medical billing
• Financial acumen
• Microsoft Powerpoint
• GM vehicles
• Childcare
• Staff training
• Stocking
• ICD coding
• Hospitality
• Outgoing Personality (10+ years)
• Supervising experience
• Anatomy knowledge
• Fair Housing regulations
• Principles of Accounting I Lab (2 years)
• Medical receptionist
• Microsoft Word
• ICD-10
• Experience with children
• Blood sampling
• Medical office experience
• Early childhood education
• Contract negotiation
• Teaching (10+ years)
• Dental receptionist
• Typing
• Google Docs
• Revenue cycle management
• Medical administrative support
• Photography
• Legal case management
• Social media management
• Appointment scheduling
• Telephony
Languages
• English - Fluent
Certifications and Licenses
First Aid Certification
Present
CPR Certification
Present
Driver's License
Present
Childcare administration
January 2024 to Present
3 CEUs
ChildCareED
DEA Certification
CPI Certification
BC/BE
LBSW
Child Development Associate Certification
Medical License
Teaching Certification
February 2022 to June 2025
Additional Information
I have been a preschool lead teacher for the past 7 years with saginaw ISD headstart from 3/11/2014-08/16/2022 then I now moved on to a site supervisor/director at the after school program at Arrowwood Elementary School from 9/6/2022-11/18/2022, I worked for Adecco staffing group at leer corporation in flint Michigan as a production worker from 8/10/2022-08/30/2022, lastly a job at US- Imaging as a Scanner Operator from 9/26/2022-12/19/2022 and now currently looking for employment.
Contact this candidate