Scrum Master Project Manager

MICHAEL J. GRUMBACH

469-***-**** • ****************@*****.*** •linkedin.com/in/MichaelGrumbach

Scrum Master Agile Coach Project Manager

Delivering high-impact Agile coaching and Scrum leadership across government, telecom, finance, retail, and IT sectors Certified Scrum Master,Agile Coach and Project Manager leveraging servant leadership approach to build trust,coach teamsto maturity,and align Agile delivery with business goals.Mastery of SAFe,Scrum,and Kanban frameworks,with experience in cloud-based and compliance-driven environments.Excels at streamlining workflows,bridging stakeholder gaps,and restoring momentum in high-pressure settings.

Removed impediments to stabilize financial systems at U.S. Senate,enabling on-time year-end closeout in a high-stakes environment.

Advanced Agile maturity at U.S. Office of Personnel Managementby rebuilding trust, introducing innovation sprints, and coaching teams to self-sufficiency.

Led Agile adoption to deliver $14M POS transformation at JCPenney; modernized infrastructure delivery at USAA through scaled Agile practices, cross-functional alignment, and DevOps integration. PROFESSIONAL EXPERIENCE

Senior Scrum Master, U.S. Office of Personnel Management (Contract) Raye IT Consulting,Remote/Washington DC • Jul 2024– Mar 2025 Contracted to lead two Agile teams that supported critical federal jobs platform. Rebuilt trust, stabilized delivery, and advanced Agile maturity by aligning dev, QA, UX, and support functions across fragmented environment.

● Improved delivery efficiency and team collaborationby facilitating SAFe PI Planning, guiding adoptionof new tech stack, simplifying story writing, and reinforcing MVP principles.

● Mentored Product Owners and managers;provided Agileguidance in cross-functional planning sessions using Azure DevOps

(ADO) and introduced dependency tracking via ADO Delivery Plan.

● Partnered with design leadership to develop innovation sprints. Senior IT Scrum Master, U.S. Senate (Contract)

Bart & Associates Inc.,Remote / Washington, DC •Jun 2023 – Oct 2023 Led Agile delivery and DevOps coordination for financial systems in high-stakes, politically sensitive federal environment. Inherited undocumented, high-risk projects midstream and successfully restored delivery momentum under pressure.

● Stabilized ROSS, the Senate’s financial approval system,by resolving critical issues with minimal transition support.

● Delivered MongoDB upgradeand led Angular migrationin cloud-based microservices environment, keeping project on track despite losing key SME midway.

● Built IT support infrastructurefrom scratch, includingSLAs, intake processes, and triage workflows.

● Advanced Agile maturitythrough Jira workflow implementation,team coaching, and visible delivery metrics.

● Streamlined CI/CD pipelinesusing GitLab and Jenkins,improving deployment efficiency and team autonomy.

● Aligned 15+ stakeholdersacross IT, finance, and Senateoffices to support on-time year-end financial close. Senior IT Scrum Master (Contract)

Frontier Communications,Remote/Florida • Feb 2023– Jun 2023 Brought in to lead Agile delivery for critical copper-to-fiber transition; role expanded to resolve architectural gaps, fragmented team ownership, and integration blockers across multiple Agile workstreams.

● Led 3 Agile projectsto improve buy flow, financingworkflows, and product visibility using Jira and JQL.

● Accelerated defect resolutionacross 12+ teamsbyfacilitating daily triage and creating developer accountability framework.

● Boosted delivery velocityby coaching Agile fundamentals(INVEST, MVP, ROAM) and restructuring large meetings into focused working groups.

● Bridged silos as de facto project manager, aligningdelivery, reporting risks, and building ad-hoc processes to bypass tool and architecture constraints.

Senior Scrum Master

USAA, Plano, TX • Jan 2019 – Nov 2022(Contract)

Directed Agile delivery for banking, IT availability, and networking teams at 30K+ employee enterprise. Delivered infrastructure and software enhancements—including server installs, embedded systems, and site upgrades—using GitLab, Datadog, and automated testing within SAFe.

● Coached Scrum Masters, Product Owners, and RTEsinstrengthening Agile practices, backlog hygiene, and delivery cadence across software and infrastructure pipelines.

● Facilitated Agile ceremonies and PI Planningto enhancefocus, foster collaboration, and drive continuous improvement across distributed teams using JQL.

● Oversaw dependencies and mid-sprint injects;proactivelyremoved blockers and adapted workflows to meet obligations.

● Tailored SAFe practiceswith RTE and Program Managerto fit hybrid infrastructure/software environments, improving team throughput and stakeholder confidence.

Scrum Master, IT & Networking Support

JCPenney, Plano, TX • Nov 2016 – Jan 2019

Led enterprise Agile transformation across IT and networking. Coached undertrained teams to Scrum maturity while balancing infrastructure delivery and product innovation. Supported global operations spanning U.S., Puerto Rico, and offshore locations.

● Delivered $14M POS upgradeacross 1K+ stores, replacing16K+ registers on time and within scope.

● Improved team velocityin < 18 months through backlogrefinement, sprint planning, and delivery coaching using JQL.

● Established SAFe-aligned frameworkfor Tier 3 Scrumteams in U.S. and India, boosting delivery cadence and transparency.

● Balanced 60/40 product-support split, enabling 24/7Tier 1–3 support coverage using nearshore and offshore teams. EARLIER EXPERIENCE

Project Manager (Contract), Monitronics– FarmersBranch, TX May 2016 – Nov 2016 Led both small- and large-scale IT initiatives to lead rebrand-related programs following public scrutiny. Directed cross-functional execution across 10 marketing teams and supported Agile adoption with C-level visibility. Delivered 3rd-party software integration, website relaunch, and executive reporting. Project Manager (Contract) EMC Converged Platforms (formerly VCE)– Richardson, TX Aug 2015 – Apr2016 Supported post-acquisition integration across 7 business units. Streamlined demand intake, optimized ServiceNow workflows, and drove Agile adoption through team training and process improvements. Project Manager, C Squared Systems– Auburn, NH Aug 2014 – Jan 2015 Developed custom CRM in Smartsheet to streamline operations and improve visibility. Led onboarding for customer trials, resolved integration issues, and managed equipment procurement. Project Manager, Kratos Networks(formerly NewpointTechnologies Inc.) – Salem, NH Oct 2011 – May 2014 Led 15+ global software and telecom projects with 100% on-time, on-budget delivery. Improved system reliability and support efficiency through web-based tools, forecasting models, and proactive issue resolution. Massachusetts National Guard; US Army

EDUCATION

Bachelor of Science, Engineering/Physics University of Massachusetts Boston CERTIFICATIONS

Certified Scrum Professional (CSP-SM, A-CSM, CSM) – Scrum Alliance SAFe 6.0 Advanced Scrum Master (SASM) SAFe 6.0 Agilist (SA) SAFe 6.0 Practitioner (SP) – Scaled Agile Agile Coaching & Facilitation (ICP-ACC, ICP-ATF) – ICAgile IBM DevOps & Software Engineering Professional Project Management Professional (PMP) – PMI Public Trust Clearance – Active through Sept 2027 Prosci Certified Change Management Practitioner (CMP) - Prosci Integrating Agile and Change Management Achievement TECHNICAL EXPERIENCE

Agile Tools:Jira, Confluence, JQL, Azure DevOps (ADO),Rally, ServiceNow DevOps & Delivery:GitHub, GitLab, CI/CD, Docker,Kubernetes Cloud & Infrastructure:Cloud, Microservices, AppSecurity Project/Collaboration Tools:SharePoint,Smartsheet, MS Teams

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