Customer Support Service Representative

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DEBDATTA CHANDA

Flower Mound, TX. Mobile - 314-***-****, Email · **************@*****.***

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win- win solutions. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. EXPERIENCE

MARCH 2024 - APRIL 2025

CLAIMS SPECIALIST – FLOWER MOUND, TEXAS, USA

Employer - AETNA

• As an Aetna Health Concierge acted as a personal health care assistant.

• Helped members by navigating their benefits, helped them to find providers, and understand costs.

• Focused on processing and reviewing insurance claims, ensuring accuracy and compliance with Aetna's policies. APRIL 2023 - OCTOBER 2023

CUSTOMER SUPPORT ASSOCIATE – FLOWER MOUND, TEXAS, USA Employer – FOUNDEVER (Worked for Liberty Mutual Insurance)

• Investigated, evaluated, and resolved insurance claims, determining coverage, assessing damages.

• Helped customer providing new coverage.

• Calculated cost of monthly and yearly premium.

• Discussed discounts and new policy benefits.

JANUARY 2011 - JANUARY 2013

CUSTOMER SERVICE REPRESENTATIVE - SILIGURI, WEST BENGAL, INDIA Employer - LOCAL DEPARTMENTAL STORE

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Consulted with customers to resolve service and billing issues. Developed strong customer relationships to encourage repeat business. EDUCATION

JUNE 2013

MASTER OF ARTS, UNIVERSITY OF NORTH BENGAL SILIGURI, INDIA

• Studied in Ancient and Modern History of India, with Indian Anthropology.

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SKILLS

• Efficient and Detail-Oriented

• Issue and Complaint Resolution

• Customer Retention Strategies

• Verbal and Written Communication

• Creative Problem Solving

• Building Customer Trust and Loyalty

• Understanding Customer Needs

• Upselling Products and Services

• Responding to Difficult Customers

• Teamwork and Collaboration

• Time Management

• Strong Analytical and Problem Solving

Skills

• Patient and Empathetic

ACTIVITIES

• Passionate about Indian style Dancing.

• Love to cook Indian dishes.

• I love to travel, when time permits.

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