Customer Service
Resume:
Adleine Joseph
Orlando, FL *****
**********@*****.***
Professional Summary
Over 10 years of customer service experience. Able to use computers to access and retrieve Data, I work well with diverse population, I’m able to adapt to a fast pace environment with little or no supervision on any give tasks. I am authorized to work in the US for any employer Work Experience
Airport Maintenance Dispatch
GOAA Orlando International Airport-Orlando, FL
Present
Coordinates and schedules the work of maintenance personnel and equipment. Receive and process requests for maintenance, dispatch technicians, and track the progress of work orders, ensuring efficient and timely completion of repairs and preventative maintenance tasks. Lease Consultant
Aurox inc-Orlando, FL
March 2025 to June 2025
Assist potential tenants in finding and securing their new home. handles lease applications, including credit and background checks, and verify applicant information. Guide tenants through the move-in process, addressing any questions or concerns, and manage move-out procedures. Group Cruise Specialist
Norwegian Cruise Line-Tennessee
June 2022 to November 2024
Articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
Deal with Guest escalation.
Review and update Client’s Latitude Account information. Used CRM browser to enter and track activities Booked airline, bus, hotel, abd cruise reservation tickets. Handles inbound back to back calls.
Assist Guest with resetting their passwords, merge Duplicate accounts, and send out important information via Email
Strong computer and telephone multitasking skills
Financial Processing Associate/ (CSR)
Vanguard-Chattanooga, TN
April 2021 to June 2022
Processes client transaction requests and reviews transactions for accuracy, completeness, and adherence to all internal and external regulations. (Ex: checks, withdrawals, changes to accounts) Used CRM browser to enter and track activities
Partners with Vanguard Associates in working through complex processing issues to ensure timely completion.
Made outbound calls to contra firms regarding clients account status. Sent out emails to client regarding their Accounts. Correctional Officer
CoreCivic-Chattanooga, TN
August 2020 to November 2021
Responsible for maintaining order and security of inmates in a correctional facility. Passenger Service Agent
Bahamasair / Eulen America-Fort Lauderdale, FL
December 2018 to March 2020
Direct the customer to the correct terminal from where the customer will catch their plane. Proficiently resolved passengers concerns. checked in customers baggage and tags those bags with the proper identification. Used Sabre Reservation system to book and edit airline reservations. Assist passengers locate missing baggage, organize deliveries for drivers to deliver passengers left behind bags.
Answered numerous inbound calls.
Sent emails out to passengers regarding their unclaimed baggages. answered inquiries from passengers as well as handle complaints and escalations. examined passengers ticket, passport, and other identifying documents.
Cabin Service Agent
Menzies Aviation-Hollywood, FL
February 2019 to February 2020
• Security check while doing a light clean the aircraft.
• Handling aircraft baggage, as well as loading and unloading luggage onto an airplane.
• answered passengers questions, provided assistance with baggage, and perform other duties as needed.
Pharmacy Technician
Caduceus Pharmacy-Fort Lauderdale, FL
July 2016 to August 2018
Greet customers as they arrive in the store and provide them with information about products and services.
Prepared new prescriptions and refill requests for patients. Processed insurance claims.
Process third party billing claims and assist with prior authorization completion Made outbound calls to patients reminding them that their prescriptions are ready. Sent out emails to patient’s doctors office regarding their prescriptions. Customer Service Associate/ Pharmacy Technician
Walgreens-Fort Lauderdale, FL
June 2014 to July 2017
• Assess customers needs and provide assistance and information on product features
• Handling the public with professionalism, sensitivity, and respond appropriately to customer concerns
• Assisted in Pharmacy filling medical
• Made outbound calls to doctors office
Education
Diploma
Dillard High School-Fort Lauderdale, FL
August 2014 to June 2018
Skills
• Documentation review (4 years)
• Web developer
• Data Analysis
• Data analytics (4 years)
• Pharmacy Technician Experience
• Medical Records
• Keyboard skills
• CRM Software (6 years)
• Creole
• Medical Office Experience
• Medical terminology (4 years)
• BLS (2 years)
• English
• Typing
• Bilingual
• CPR (4 years)
• Navigating through multiple systems and screens (4 years) (5 years)
• Financial Services
• French
Certifications and Licenses
CPR
Present
BLS
Present
Certified Medication Technician
December 2024 to December 2025
Dispense certain drugs to patients, and monitor patients and document any response to the drug's dosing and use.
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