Process Management Administrative Expertise Operations Coordinator

Turkessa Staley

West Palm Beach, FL 561-***-**** **************@*****.***

Qualifications Summary

Solutions-oriented and highly self-motivated professional eager to leverage a solid career history coordinating operations, analyzing data and systems, and collaborating with team members and clients to impact bottom-line results and revenue.

Process Management: Extensive experience administering processes requiring detailed analysis and coordination, modifying them to improve efficiency and increase organizational effectiveness.

Problem-Solving: Able to proactively identify issues and risks, communicate issues to management, identify potential resolutions, and implement change to address and fix problems.

Administrative Expertise: Skilled in the use of desktop applications (Microsoft Word, Excel, PowerPoint, Outlook) and database systems to track and manage business operations.

Attributes & Skills: Exceptionally organized and detail oriented. Talent for quickly learning new information, procedures, and technologies, and to lead and inspire team members.

Professional Experience

World Financial Group (WFG) Contract

Independent Life, Annuity Agent (2024 – Present)

Analyze and assess client needs. Educate on policy options and ensure regulatory compliance. Build and maintain strong relationships with both prospective and existing clients. Assist with client onboarding, retention, and referrals. Collaborate with insurance carriers to recommend the best tailored insurance solutions.

Selected Contributions: Assisted prospective clients with filling out forms, communicating and sharing client information with insurance carriers to determine which products are best recommended. Confidential, Jupiter, Florida

Administrative Specialist (Seasonal Assignment 2024) Provide high-level administrative support not limited to filing, database management, scanning, and document handling. Coordinate with multiple departments to resolve clerical issues and ensure smooth operations. Successfully managed e-filing and tax submission to the IRS on behalf of clients. Communicated written and verbal responses on behalf of client and staff. Selected Contributions: Recognized for strong attention to details with precise follow through. Private Duty, West Palm Beach, Florida

Caregiver (2021- 2023)

Monitored patient vital signs, administered medications and tracked behaviors to keep medical doctor well-informed. Changed dressings and bandages to maintain proper healing and sanitary measures. Transported patient to and from various doctor’s appointments/rehabilitation. Assisted patient with daily activities, including dressing, bathing, grooming, meal preparations. Selected Contributions: Delivered compassionate care to improve and enhance patient lives. Olympusat, West Palm Beach, Florida

Traffic Network Coordinator (2012- 2020)

Executed a wide range of complex administrative and clerical duties to coordinate and support the production of daily television traffic logs for three cable networks. Timed and tracked content, prepared logs for the correct airing of scheduled programming and advertisements, and served as a quality control point on daily broadcast schedules. Communicated and interacted with various station personnel and troubleshooted log issues with the Network Operations Center. Determined workflow priorities and met all deadlines.

Selected Contributions: Oversaw daily master control operations in conjunction with the program coordinator and cross-trained as backup coordinator for other television and media networks. Recognized for exceptional attention to detail and ability to apply analytical and problem-solving skills to daily operations, resulting in less errors on assigned networks. Used multiple software applications and data systems track and coordinate traffic logs.

Department of Revenue (CSE), West Palm Beach, Florida Senior Clerk (2011- 2012)

Applied problem solving skills and administrative expertise to analyze, research, evaluate, and follow up on court-ordered child support cases to determine compliance or payment delinquency. Prioritized daily assignments and coordinated workflow to meet agency requirements. Updated database software system with case details and prepared correspondence for distribution. Selected Contributions: Assisted with fact-finding research and coordinated with other agency officials to successfully track and document case information according to DOR regulations. WPBF News 25 (ABC), Palm Beach Gardens, Florida

Traffic Broadcast Coordinator (2004- 2007)

Organized and maintained administrative systems and procedures to prepare, update, and correct daily broadcast logs detailing all aspects of station operations. Served as a liaison between the sales team and local/national commercial ad agencies, effectively communicating updates and resolving issues in real- time. Responsible for the correct airing and rotation of commercial/promo copy. Selected Contributions: Helped maintain station revenue by anticipating and resolving problems and effectively communicating updates to account executives and/or ad agencies. License & Educational Background

Life, Variable Annuity (State of Florida)

Issued October 2023 License# G054897

Bachelor of Science (BS), Telecommunication

University of Florida, Gainesville, Florida

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