Scrum Master Customer Service

E D U C A T I O N

C O N T A C T A B O U T M E

W O R K E X P E R I E N C E

J ANET DUVALL

S K I L L S

COLLEGE OF HEALTHCARE

PROFESSION

SCRUM ALLIANCE

Associate of Applied Science in

Medical Assisting

Certification in Scrum Master

HIPPA Compliant

Clinical Documentation

Proficient in using Microsoft

Office Software

Medical Record Confidentiality

Business research

Customer Service Support

Clinical and Administrative

Duties

Medical Procedures

**********@*****.***

13920 Mandolin Dr.

Apt 1420 Houston,TX 77070

936-***-****

CERTIFIED CLINICAL MEDICAL

ASSISTANT/ALLERGY MIXER

STERILE PROCESSING TECHNICIAN

FOOD AND NUTRITIONIST ASSISTANT

Texas ENT Specialists (2022-Present)

Baylor St. Luke's Medical Center Hospital

(2021-2022)

Tomball Regional Hospital(2021-2021)

Assessed instrumentation to verify cleanliness, sterilization, and completion of surgical sets.

Reviewed sterilization records to support stock rotation and removal of out of date supplies.

Monitored equipment operation and reported suspected malfunctions to supervisors.

Assembled case carts for surgical procedures and restocked OR supply carts.

Knowledge of decontamination and blood bother pathogens. Adhered to facility confidentiality and patients right policy as outlined in the facilities HIPPA policies and procedures. Assisted in planning patients modified menus based on dietary restrictions by doctors orders.

Followed infection control protocols and procedures to minimize risks to vulnerable patients.

Bringing a unique blend of medical expertise and customer service excellence to the world of Agile, I'm ready to take on the role of an entry-level Scrum Master. Let's innovate and collaborate for better project outcomes!

Respected and maintained privacy and confidentiality per HIPPA guidelines.

Verified patient information by interviewing patients, recording medical history, and confirming reason of visit.

Mixing allergy seerums for patients based on allergy test results and confirming dosing amount in vials.

Maintained and updated patient information in patients electric medical records (EMR).

Prepared patients for examination by performing preliminary physical tests; blood pressure, weight and temperature; and reporting patient history summary.

C E R T I F I C A T I O N

CERTIFIED CLINICAL MEDICAL

ASSISTANT

SCRUM MASTER

2023-2025

CCHP

2025-2027

Scrum Alliance

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