Customer Service Auto Adjuster
Resume:
JOE
REHDERS
*********@*****.***
Grand Prairie, TX 75051
Bold Profile
Knowledgeable with comprehensive background in assessing and resolving auto insurance claims. Efficiently managed evaluations, ensuring timely settlements and fostering positive client relationships. Demonstrated skills in damage assessment and negotiation, showcasing strong analytical and communication abilities. PROFESSIONAL SUMMARY
SKILLS
• Estimating repair costs
• Vehicle inspection
• Damage assessment
• Auto repair estimation
• Multi-line phone system
QA Claims - Auto Adjuster
06/2023 - Current
The Best Claims - Auto Adjuster
03/2022 - 06/2023
Independent Appraiser - Auto Appraiser
03/2019 - 02/2022
Pilot Catastrophe Services, Inc - NFIP Adjuster, Auto adjuster and Agent Advocate Dallas, TX • 10/2012 - 12/2019
TTA Appraisal
01/2017 - 09/2017
WORK HISTORY
Work from home writing repair estimates from photos, performing video inspections, negotiating with shops on all supplements while keeping the customer informed throughout the claims process.
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Inspect cars, trucks, RVs, travel trailers and heavy equipment for damage, write repair estimates and negotiate with repair facilities on all supplements.
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Inspect cars, trucks, RVs, travel trailers and heavy equipment for damage, write repair estimates and negotiate with repair facilities on all supplements.
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Educated and informed the insured on the claims process, personally yielding higher customer service than targeted by company goals.
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Experience includes NFIP claims, auto, RV's, motorcycles representing Allstate Insurance.
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• Maintained an "Outstanding" rating on the Allstate Client Evaluation Surveys.
• Operated a one-man drive-in automobile claim center
• Travel to adjust automobile claims for flood and hail storms.
• Utilize Xactimate, CCC One and office programs for insurance claims. Contributed to reaching customer service satisfaction goals following Company protocol and providing exceptional customer service.
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• Perform video inspections with insured and or shop Write estimates from photos and video following guidelines set up by each insurance company. Performing video inspections with the customers and maintaining excellent communication throughout the claim process.
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Make sure all supplement request that come in are assigned to the original appraiser or completing while making sure all supporting docs are in the file.
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Organized and prioritized time sensitive projects and claims, including Total Loss vehicle claims and catastrophe claims.
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• Evaluated claims to ensure validity and negotiate settlement value
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